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"My wife and I decided to move from our house built in the 90â s and move into a new energy efficient and more practical house. In addition to xeriscaping our side yard, I finally convinced my wife that energy independence through solar power with a battery would be the way to go. Not to mention xcel and the federal government offering great rebates. Was it worth it? I couldnâ t tell you as we are 6 1/2 months into choosing Our World and I still am waiting for the final inspection and the â switch to be flipped.â I researched and talked to about a dozen companies, turned most of them down and decided to go with our world. The salesman was great and the financing couldnâ t be beat. Everything went splendidly at first. By mid July we had the panels and battery installed. Our project manager was on top of it and I was blown away and singing Our Worlds praises everywhere. However, things soon started to deteriorate quickly. We kept having appointments set for further work completely disregard led. It started with our time frame being ignored. My wife actually had to waste a day of pto as the techs that were set to be there didnâ t show up. I had to switch around my work schedule as well to allow techs access to my garage. They didnâ t show up again. Or if the did they were tardy. No contact, no notification. In the instances they did come out they were late constantly. We had several occasions where we would be given a 10-3 window of arrival only to have the techs show up at 5 or 530. At one point we had a tech leave bottles of spray paint for my 8 year old son to discover. Luckily he resisted the urge to try them out. We had solar panels left in our backyard haphazardly placed with no communication. Theyâ re much bigger than they look! We at one point had 2 techâ s vans parked smack dab in the middle of our alley so neighbors couldnâ t pass and one of the techs was actually napping in my driveway. We had our project manager telling us the techs were coming out for things that had already been completed and techs griping to us as they were confused as to what their work orders were telling them to do. It was chaotic. It got so bad that my account was escalated to a senior manager at the end of August. He apologized profusely admitted that my â account was an absolute mess,â compensated us for all the mistakes and vowed to ensure everything would be smoothly and we set a 3 week timeline for completion. I was willing to give the benefit of the doubt and wipe the slate clean. Iâ m really confused as to what happened the day of our first inspection. Our tech said he would meet the county inspector at our house at noon. The tech then showed up at 12:20 very flustered. He claimed he was double booked and missed our inspector entirely. I called our newer manager pretty peeved who said the inspector did indeed arrive and left a few notes on how things should be. An electrician arrived a couple days later and we were set for final inspection. I was stoked. But then our project manager contacted me to let me know that the plans were denied. Apparently our county is strict and the work that was done, in July, didnâ t match the plans that were submitted several months prior. I was told 1-3 weeks and here we are, past the 3 week mark and over 6 months after we decided to start our project. On a 12-16 week initial quote. But our new dilemma is that the way the financing was explained to me was completely inaccurate. I was told we could go for no money down and have an interest rate of 8.49%. Our we could â buy down the loan,â put money up front for 3.99%. Seemed like a no brainer. Last week I sent an email notifying the financing company that the project was not completed. But I also inquired as to when they expected the down payment to â buy down,â the interest rate. Apparently we will owe nearly 3 times our estimated price in a year and 3 months."

"Pepe and his crew did an awesome job replacing my sewer line in South Santa Fe! Their price was very competitive and their workmanship was top notch. They got the necessary permits and started work the same day. The team worked very hard cutting out an 80’ section of driveway, digging by hand to the old sewer line, replacing it with new cleanouts and back flow valve, backfilling and packing the dirt and pouring new concrete. What a huge effort and a fabulous job done by NE Plumbing & Heating! I highly recommend them! "

"I had an awesome experience with this company they installed a full system on my home I was able to lower my monthly energy bill. I can’t say enough great things about them they were super professional and responsive from sell to instal still to this day if I need something they are there for help! Highly recommend."

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"Circuit breaker in garage was intermittently tripping. Scheduled appointment and received confirmation email for 3 PM on Monday, 3/4/2019. Receive call at 9:26 AM that technician is at my door. They mistakenly set the appointment for 10 AM. No problem, I took leave from work to meet them. They conducted somewhat superficial inspection concluding that there may be an overload (15-amp circuit) and that one of the connected appliances was culprit. They measured amps being pulled by only one appliance (mini-fridge at 4 amps) and concluded it must be the cause. I permenantly unplugged fridge and they installed new circuit breaker. They also closed off an outlet on a different circuit that was connected to a light switch in a different room (previous homeowners feculent install). Charge was $96.55; they did not charge for the new circuit breaker. I head back to work. Return home around 4:30 PM and circuit breaker has tripped again. I call Clayton (service tech) at 4:46 PM and ask him to advise. We conclude that I should systematically diagnose each appliance on my own to see which could be causing overload. I do so and determine that no matter which single appliance is plugged in, the circuit breaker still trips intermittently. I call Albuquerque Plumbing at 10:59 AM on Wednesday, 3/6/19 to request either a refund or to have technician diagnose further. Customer representative states that if they send out a tech, they charge an hourly fee of $110 no matter what, even though original diagnosis was seemingly not thorough nor conclusive enough to perform the work that was done. I state I will have a different company perform diagnosis and representative responds that if another company alters work performed by Albuquerque Plumbing, it will void their warranty (which makes sense, but I’m not concerned about a warranty on work that didn’t resolve the problem). I have a gentleman named Joe Wojcik with Powerhouse Electric come to diagnose. He spent 2.5 hours diagnosing everything on the circuit very thoroughly and was very professional. At the time, we thought cause was a loose connection at GFCI outlet. Charge was only $75. Ultimately, this didn’t resolve the tripping breaker. After posting initial review of service, Albuquerque Plumbing called and asked if they could come back out to diagnose further at no additional cost. I agreed. They spent about 1.5 hours diagnosing the circuit and all connections thoroughly but were still unable to reach a confident conclusion. We parted company under the impression that one of my tenants must be plugging in a malfunctioning appliance on occasion that is shorting and tripping the breaker. About 15 minutes after they leave, the breaker tripped while I was standing in front of the panel. This was perfect because I was able to determine that no one was using any appliance on the circuit at that time. knowing this, I was able to unilaterally diagnose certain lines on the circuit by disconnecting them and waiting to see if breaker trips. I believe I have isolated the problem cable on the circuit and will have it replaced."