Get matched with top water heater pros in San Felipe Pueblo, NM

"I spoke to the owner, Mike, on Tuesday and the system was installed on Friday. This was a replacement for a 14-year-old system (different brand) that failed so we knew what we were looking for and there was no hard sell or upsell involved, Mike listened to what I was looking for and recommended an appropriate system. The installation tech, Joseph, and plumber, John, were very personable, and the work was completed in a few hours and looks neat and tidy. Overall, a very pleasurable experience."

"Though I have worked with Steve their drain guy with great success, and had success with their heater reapair this fall, I am exceptionally unhappy with their recent unresponsiveness in the weeks after a recent leak 'repair'. My property manager contracted Mark's to repair a leak discovered under my rental property which was located somewhere along the pipe in the crawl space connected to the front yard hose bib. It was reported to us that this repair was complete, and we paid their invoice. The residents called me back several weeks later to report that the hose bib pipe seemed to be disconnected. I scheduled with Mark's to have their plumber (Dominic) come back out and assess because we use this hose connection consistently and I didn't consent to it's being made non function in the leak 'repair'. The tech refused to go under the home, telling our residents that they would not go under because there is a large sewer line leak that Mark's had been aware of since addressing the leak 2-3 months prior. As this sewer leak had never been reported to us or to the property manager, we called and emailed Marks to inquire, and never recieved any reply regarding why the hose bib pipe was left non functional or why the large grey or black water leak was not reported to us, when Dominic clearly knew that it was present on their initial visit. Leaving raw sewage under our resident's living space for months without our knowing until the stench became noticible in the home and the hose bib pipe issue was noticed. In my opoinion this is completly unacceptable and substandard work with short cuts and oversights which risk significant harm to persons living in the home, to the structure itself, to the environment, and to my wallet in that I now have to pay to have the hose bib re connected and a major clean up of the crawl space which could have been much less significant if reported earlier. I will note that there was no apparent sewer line leak before Mark's initial visit. I probably would not have left this review if someone had bothered to follow up with me after I voiced my concerns. I'd love to be compensated for now having to pay someone else to come out and repair their distruction of my hose bib, but it's the total lack of response I'm appaled by."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I was surprised to see all the good ratings as I had bad experiences with this company.. They installed the furnace and AC. This summer the AC stopped working, I called and a worker came and replaced the refrigerant which let the AC work for 24 hours before it stopped again. I called again and two workers showed up and looked around and fixed the AC. On the first trip the worker thought it would be covered by warranty since they Donner installed the systems. The workers were good but the office were crooks. They charged me $974.01 for the first trip where the worker spent 15-20 minutes to add refrigerator fluid which only let the AC work for one day. I called again and they sent two workers that did some investigation and did some repairs. I was charged $1215.09 for the second call. The office never sent me an invoice that stated the number of work hours, the cost for the labor, the listed or cost of materials used. It looked like the office just pulled numbers out of a hat. "

"The owner arrived on Wednesday 05/19/2021. Owner is disrespectful and discourteous to both me and my husband ( Walt Miller)/ judging by his look once he stepped out of his truck you can see that he doesn't want to be here/ he was short with us/ he is late/ he was very very nasty to us."

"I have a mini split hvac system that suddenly stopped cooling my air. TLC came out, put a fluorescent material in the system to detect any leak in my stem. When the tech returned to see results, he looked in 2 of the 4 cassettes, advised me both were leaking, and any replacement was not compatible the existing condenser unit outside. This procedure costs me just short of $1000. The cost to replace the entire system would be about $22,000. I called another hvac company that replaced the 2 cassettes that TLC said were leaking (no compatible issues) and the system worked fine until again no cool air! The 2nd company returned and tested (previously untested units) the final 2 units and discovered a leak in one. At my request, they replaced the last 2units. My final cost was about $14,000. TLC should have reimbursed the cost of their misdiagnosis $1000. They not only misdiagnosed the issue, but lied about the compatibility of the new cassettes"

"We moved to Placitas in July of 2024. We were referred to JP PLumbery. We have used them to add mini-splits HVAC units to our bedrooms, add water softener, change faucets and water purifier, maintenance agreements as well. They are among the best business I have worked with. Quality of work, communication, terrific welcoming staff are all amont the best I have worked with. AAAAA - Five stars in every aspect of their business."

"We just had a new heating and cooling system installed. Alex and Anthony did a great job! We are very pleased with the work and they definitely a great asset to your company. So friendly and went above and beyond to make this process a great experience for us."