Get matched with top heating and air conditioning pros in Cuba, NM

"Unprofessional, Dishonest, and Left Us in the Cold If you have an emergency, do not call these people. total disaster from start to finish. It started with the dispatcher, who couldn't even manage to take down a phone number correctly, I had to repeat the number to her 5 times. Then, I was promised a 2:00PM-5:00 PM Friday arrival 01/09/2026. Pablo, the technician, didn't show up until nearly 7:00 PM on a Friday night. I was grateful for this, but it gets worse from here. When Pablo finally arrived, it felt like a total scam. He admitted he could have installed a generic part to get our heat running, but since it was late on a Friday, he clearly just wanted to go home. He chose to leave my family in the cold rather than doing his job. ? The Dishonesty: To make matters worse, he didn't even provide an estimate that he said he would provide via email. "

"The two service men were courteous, professional, friendly and efficient. All of my questions were answered and I am very satisfied with the quality of work performed."

"job yet done yet"

"Job was completed quickly soon after visit to give me an estimate."

"Very good service"

"Five Star Electric responded promptly and provided flexible communication, scheduling everything over text instead of forcing us to call and wait on hold to get anywhere. They arrived within the scheduled window and got the work done super fast. They were professional and did a great job. Thank you!"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I was surprised to see all the good ratings as I had bad experiences with this company.. They installed the furnace and AC. This summer the AC stopped working, I called and a worker came and replaced the refrigerant which let the AC work for 24 hours before it stopped again. I called again and two workers showed up and looked around and fixed the AC. On the first trip the worker thought it would be covered by warranty since they Donner installed the systems. The workers were good but the office were crooks. They charged me $974.01 for the first trip where the worker spent 15-20 minutes to add refrigerator fluid which only let the AC work for one day. I called again and they sent two workers that did some investigation and did some repairs. I was charged $1215.09 for the second call. The office never sent me an invoice that stated the number of work hours, the cost for the labor, the listed or cost of materials used. It looked like the office just pulled numbers out of a hat. "

"I have a mini split hvac system that suddenly stopped cooling my air. TLC came out, put a fluorescent material in the system to detect any leak in my stem. When the tech returned to see results, he looked in 2 of the 4 cassettes, advised me both were leaking, and any replacement was not compatible the existing condenser unit outside. This procedure costs me just short of $1000. The cost to replace the entire system would be about $22,000. I called another hvac company that replaced the 2 cassettes that TLC said were leaking (no compatible issues) and the system worked fine until again no cool air! The 2nd company returned and tested (previously untested units) the final 2 units and discovered a leak in one. At my request, they replaced the last 2units. My final cost was about $14,000. TLC should have reimbursed the cost of their misdiagnosis $1000. They not only misdiagnosed the issue, but lied about the compatibility of the new cassettes"