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"AVOID STEELE & VAUGHN FOR INTERSTATE MOVES I am a senior professional who has moved 12 times over 35 yrs (including internationally) and my move with S&V was the worst move experience I have ever had. I don't generally write reviews of this type but I feel compelled to do so now to warn others. I initially used S&V for a move from VA to GSO in 2018 and it was handled well. Based on that, I returned to S&V 18 months later for a move to Houston. S&V told me they regularly handle interstate moves. Here's what happened: • My initial plan was to move directly to HOU in March, after I found a home here. However, 2 wks before Christmas, I received an offer on my house in GSO which required me to vacate in early Jan. S&V said “no problem.” However, then the problems emerged fast and furious. • 1st, I asked for my shipment to be sent directly to HOU and stored here. As S&V does not have an affiliate in HOU, they convinced me to store in GSO where they could control the cost (i.e., collect the storage fees). • 2nd, I now had to pay for 2 moves – a local move into their GSO storage facility and an interstate move to HOU. At this point, I should have realized that S&V could not handle the move. But, at the time, I was dealing with everything that comes with selling a home, starting a new job, traveling for work, and preparing for the move and the holidays. • 3rd, after the truck moved away, I discovered that a small suitcase and 2 chair cushions were loaded onto the truck by mistake, items in the guest toilet were left behind, and damage was done to the door sills. • 4th, after scheduling the move to HOU, S&V called to ask me about delivery logistics in HOU. They had looked at my address on Google Maps and concluded that they could not park their truck on my street. This was probably right, but one would expect that they knew how to deal with this. After all, they are a moving company. Nope. The requests I received were to ask my landlord and call the City of HOU to determine if I needed to get a permit for their truck. This request came in the middle of a very busy work week as I was adjusting to a new job in a new city. Nevertheless, I immediately tried to get in touch with my landlord (but he did not respond) and I said that I would drive by the house over the weekend. As I was getting pressure from S&V for an answer, I took the logical next step – I called other moving companies in HOU to determine how they would handle the delivery. • 5th, as I talked to other movers, I thought it advisable to consider having another mover collect my items in GSO and deliver them to HOU as S&V was increasingly appearing to be unfit for this portion of my move. So, I asked for information from S&V about wgt and cu ft to find out what it would cost to have someone else deliver them. • 6th, within less than 60 mins of finding out that I was considering other options (and more than 2 wks before my scheduled delivery), Bryan Jones, the S&V owner, unilaterally cancelled my scheduled move and told me to get another mover. This was done by email (without the courtesy of a call) and despite my advising him that I was simply trying to get information on how to get my move done efficiently on the basis that S&V had placed on me the onus of working out the HOU logistics. • What followed were the torpedoing of my very busy workweek arranging another mover, extra cost, and a series of emails from Bryan seeking to justify with selective facts his unprofessional judgment and business practice of unilaterally cancelling a scheduled move for a 2-time existing customer (who he referred to as a “potential customer” despite the fact that my 14,000 lbs of household furnishings were sitting in his warehouse) without the courtesy of a discussion to work out what could have been chalked down to, at best, a mis-communication or, at worst, a job that was too big for S&V to handle. My dismay with S&V remains as I unpack my shipment to find crushed and broken items and unusual packing decisions (Why is the power cord for the TV on the 3rd floor packed with the dishes from the 1st floor? Why was a heavy item packed on top of a $250 flower arrangement? Why are heavy items packed at the bottom of dishpack size boxes? Etc). I have asked Mr. Jones to refund a portion of the fees that I paid to S&V to cover the added expense of hiring a 2nd moving company and to remediate the low service quality. His response has been to accuse me of “extortion”, to threaten to report me to the Bar and to repeat his selective facts justifying his decision to cancel my move, which he will no doubt post here. As I have no desire to deal with him further, I’m chalking this up to a bad experience to learn from. My recommendation to others: If you have a complex, long-distance move, take the time and make the investment to go with a reputable national/international moving company and steer well clear of S&V."

"Move went amazing! Movers were punctual, fast and efficient yet careful with all of my items including my Piano! Sales team answered all of my questions and really put me at ease for my stressful move. Made it easy to accommodate changing my dates when my house sale fell through! They were even able to provide packing supplies and storage to hold my items until I was able to move into my new home. Cant thank my movers enough! You guys are the best!"

"The packers were efficient and friendly. The packing only took one day. The men came to crate a large mirror and a granite dresser top. They worked on the porch and they asked me to sign the invoice when they completed the job. The movers packed the crates on the truck and moved them as planned. When we arrived at the new house we had another moving company bring our things from the storage unit. The marble top was broken into 4 pieces. When I contacted the 3rd party craters and City they told me that neither of them were responsible because we had uncrated the top ourselves. Apparently we were supposed to have them uncrate, but no one informed us of this. Now they have not returned my call to tell me who needs to uncrate the mirror."

"This is probably the worst move I've ever experienced, and am still trying to get things fixed without accusations from Andy Anderson. Glass broken, glass missing, refusing to plug in my wall unit, door deeply gouged door in guest bedroom, one of my mats was taken and not returned and my laminate flooring scratched. As I was taking pictures of the floor the worker said he was going to go home since I was taking pictures, said it offended him. To make matters worse his movers called me, was a smart mouth and hung up on me. Mr. Anderson called later, accused me of saying they were stealing from me, was taking care of his sick son and had to "drag" him into the office to call me, talked over me, was very rude and unprofessional. Then just like his mover hung up on me. I had much the same experience with him today, called to find out where something had been put and once again he went off on me, talked over me then hung up on me. I was extremely polite with him, but that didn't seem to matter. Said it was costing him over $200 to cut 2 pieces of glass, really? The only way I see that I will get my house fixed, property repaired and things brought back to me that were taken is through legal action. Court house here I come next week!"