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Founded 1908 • With Angi since February 2012
2895 Ridgewood Park Dr
Winston Salem, NC 27107
Service Provider Response
We regret that Ms. [Member Name Removed]had issues with her moving experience. It appears her issue is not with City Transfer, but with the unaffiliated companies she hired to custom crate her mirror and granite top, and to deliver her items from mini storage at a later date. City Transfer did not hire, perform, or recommend the crating company she used. City Transfer did not hire, perform, or recommend the delivery company she used. At her request, we took all of her shipment to a mini storage unit. That was the end of our involvement with the shipment. Obviously, we cannot take responsibility for another company's work, and we cannot take later responsibility for items out of our chain of custody for months. We believe that the service we provided for Ms. [Member Name Removed]was of outstanding quality, and in fact, was performed by a nationally award-winning crew. Again, we deeply regret that our customer expressed dissatisfaction, but none of the issues resulted from City Transfer's services.Service Provider Response
We have searched our records, and do not have this name as being a customer of ours. The descriptions of employees used by this reviewer do not match any of our workers. We believe she has City Transfer confused with some other company.Service Provider Response
City Transfer has a strict company policy that our crews are not allowed to disconnect or reconnect appliances with water connections. This includes washing machines and ice makers. The customer has the option to service the appliances themselves, or City Transfer will arrange for the service through a third-party contractor, at an additional cost. This customer agreed to service their own appliances to save expense, and did not pay for the service. At delivery, the husband did not meet the crew due to a conflict. The wife insisted the crew hook up her washer and dryer. The crew resisted repeatedly, but eventually did connect the washer and dryer to satisfy the customer's demands. Supposedly, the husband later reconnected the appliances, and then there was a problem with hoses leaking. We spoke directly with husband, and explained that our insurance carrier would likely deny the claim, because customer accepted personal responsibility for appliance hookup on the contract for service. The customer did accept responsibility, and no claim was filed with our insurance carrier.We specialize in all phases of lawn maintenance, routine mowing services, mulch spreading, yard clean ups, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
Offers Coupon
We provide moving, packing, cleaning, junk removal, and Auto Transport. Please call 704 929 8463 for your free estimate
Angi Certified
Offers Coupon
We are a locally owned moving company who focus on getting our clients belongings moved swiftly and safely. We are all about providing high quality moving experience for an affordable price!
Angi Certified
2022 Super Service Award
Moving & storage.
Appliance repair.
City Transfer & Storage is currently rated 4.1 overall out of 5.
City Transfer & Storage is open:
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
City Transfer & Storage accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, City Transfer & Storage offers free project estimates.
No, City Transfer & Storage does not offer eco-friendly accreditations.
No, City Transfer & Storage does not offer a senior discount.
No, City Transfer & Storage does not offer warranties.
City Transfer & Storage offers the following services: Moving & storage.
Appliance repair.