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City Transfer & Storage
Founded 1908 • With Angi since February 2012
Business Details
Phone Number
Address
2895 Ridgewood Park Dr
Winston Salem, NC 27107
Description
Three generations of the Lassiter family have been instrumental in the growth of City Transfer and Storage since its beginnings in 1908. Our grandfather, I.M. Lassiter, started City Transfer and Storage that year with a team of mules and horses, a wagon, and his vision for a company that could haul just about anything – as long as it fit in the wagon. We are the Carolinas’ largest, most diversified moving and storage company, and we’re also the oldest continually operated family-owned transportation and logistics company in the state of NC. Additional email - mspencer@ctsmoves.com. Additional DBA - Atlas Van Lines
Verified Reviews
A few reviews for this pro...
Linda B.
06/11/2018
The packers were efficient and friendly. The packing only took one day. The men came to crate a large mirror and a granite dresser top. They worked on the porch and they asked me to sign the invoice when they completed the job. The movers packed the crates on the truck and moved them as planned. When we arrived at the new house we had another moving company bring our things from the storage unit. The marble top was broken into 4 pieces. When I contacted the 3rd party craters and City they told me that neither of them were responsible because we had uncrated the top ourselves. Apparently we were supposed to have them uncrate, but no one informed us of this. Now they have not returned my call to tell me who needs to uncrate the mirror.
Description of Work
Needed to pack our home and move it to TN to a storage unit. They recommended we have a couple of things crated. This was done through a 3rd party.
Category
moving companies
Service Provider Response
We regret that Ms. [Member Name Removed]had issues with her moving experience. It appears her issue is not with City Transfer, but with the unaffiliated companies she hired to custom crate her mirror and granite top, and to deliver her items from mini storage at a later date. City Transfer did not hire, perform, or recommend the crating company she used. City Transfer did not hire, perform, or recommend the delivery company she used. At her request, we took all of her shipment to a mini storage unit. That was the end of our involvement with the shipment. Obviously, we cannot take responsibility for another company's work, and we cannot take later responsibility for items out of our chain of custody for months. We believe that the service we provided for Ms. [Member Name Removed]was of outstanding quality, and in fact, was performed by a nationally award-winning crew. Again, we deeply regret that our customer expressed dissatisfaction, but none of the issues resulted from City Transfer's services.Yvonne G.
10/27/2015
unknown
Description of Work
The men who moved my furniture did a very good job and were very careful; However, my dyson vacuum sweeper has been missing ever since the move happened and even though this company insisted that I bought their insurance, they did not replace the vacuum sweeper. Not only that but the girl they sent out to look at the items needed to be moved charged me for her service as well. This was a hidden fee that I did not know about until after the move. If I had known that her service was not free, I would have used a company who did this complimentary. This girl really socked it to me and she made a lot off this move. I would never trust her again. They also charged me for a truck that they didn't even use because after they brought it to my house the lift on it did not work properly so I was charged for 3 trucks instead of 2. Also, they sent an extra person who hardly lifted a hand, she was a girl and not a strong girl at that. The men did all the lifting and she just stood around. But, I still paid for her. They charged me mint for a wooden crate to store my very delicate, very expensive chandelier in. A little old man arrived with some light wood pieces, he took some card board off of my floor that was being used to protect the hardwood floors and some cardboard boxes that I had bought from U-Haul myself and then he put the sticks and cardboard together in a makeshift way and this is what he put my chandelier in, nothing professional and nothing well made and nothing that could stand a long trip. Then the man tried to stiff me for $450.!!! I was charged for moving boxes that I never used and I was NOT reimbursed for them as I was told by the woman I would be. I told her that I did not need the boxes. The boxes were used and I did not want them. I had new boxes that I bought myself! She stiffed me on the boxes too! I never used not one of their old boxes! My move was absolutely NEXT DOOR! The trip was LESS than 1/4 (less than a quarter of a mile) of a mile! EVEN THOUGH THE MEN WERE NICE I WILL NEVER USE THEIR SERVICES AGAIN. THEY ARE A TOTAL RIPOFF! Even the man in charge of the actual move told me that I had paid way too much for my move but because of the woman who came to my house to evaluate the cost of the move in the very beginning, I never got a penny back! In fact, she made the statement to me that "Oh, thy didn't consider MY FEE! CONSUMERS BE WARE! |
Category
moving companies
Service Provider Response
We have searched our records, and do not have this name as being a customer of ours. The descriptions of employees used by this reviewer do not match any of our workers. We believe she has City Transfer confused with some other company.David R.
05/28/2015
Maureen P.
04/30/2015
Maureen P.
02/11/2015
Richard B.
07/26/2014
Borden Austin made arrangements with Powell Relocation Services in Michigan to move our household to Winston-Salem. He was always available to answer questions, explained the process and terms, and stayed in contact throughout the move. The crew, Chris, Jim and Zack, did a fantastic job packing our household into the van, offering suggestions for the best way to pack various items. They arrived as scheduled (early actually) and did a great job placing our items in our new place. I highly recommend all the companies and personnel involved!
Description of Work
Moved our household from Lansing Michigan to Winston-Salem North Carolina.
Category
moving companies
Juanita T.
12/11/2012
I was having my wood floors refinished beginning 12/04 and needed to remove and store all furniture, etc. during the process. Borden Austin came to my home and provided an estimate of costs. It was agreed that the furniture and the items that I boxed would remain in the enclosed trailer and be securely stored at their location. I was very relieved and pleased with this solution since I have a terraced lot that won't easily accommodate even one pod and I did not want my belongings stored in a container on the street. The moving crew, Anthony and Kory arrived at the agreed upon time. All furniture items were carefully wrapped in quilts and securely taped prior to removal. These guys are obviously professional and knew exactly how to move my belongings in the safest and most efficient manner. They were also polite and courteous. On 12/08 a crew of three, Mike, Kory and Josh arrived promptly at 8:30 am. I couldn't be more pleased with their professionalism, manners and courtesy. Cardboard was placed and taped on the floors of the entry and hall. They efficiently reassembled the bed frame and tables. I had purchased a large living room rug and brought it and another large rug that I had gotten cleaned home the night before their arrival. They cheerfully placed and arranged both rugs. Furniture was carefully replaced as I asked. Cardboard was cut to size and taped, at their own initiative, to the feet of the dining table to protect the new floors. Their care ensured that not a scratch was put on the floors. I never want to go through the process of having my floors redone again. However, these professionals greatly reduced my stress level by providing excellent service at what I consider a reasonable price.
Description of Work
Remove household contents on 11/03/12. Return household contents to same house on 11/08/12.
Category
moving companies
Lisa M.
02/17/2012
When City Transfer and Storage moving company moved us, they didn't hook up the washing machine and dryer correctly, and then it caused $37,000 in-water damage. They didn't even take responsibility for their actions.
Description of Work
I used City Transfer and Storage moving company to move from our old house to our new house.
Category
moving companies
Service Provider Response
City Transfer has a strict company policy that our crews are not allowed to disconnect or reconnect appliances with water connections. This includes washing machines and ice makers. The customer has the option to service the appliances themselves, or City Transfer will arrange for the service through a third-party contractor, at an additional cost. This customer agreed to service their own appliances to save expense, and did not pay for the service. At delivery, the husband did not meet the crew due to a conflict. The wife insisted the crew hook up her washer and dryer. The crew resisted repeatedly, but eventually did connect the washer and dryer to satisfy the customer's demands. Supposedly, the husband later reconnected the appliances, and then there was a problem with hoses leaking. We spoke directly with husband, and explained that our insurance carrier would likely deny the claim, because customer accepted personal responsibility for appliance hookup on the contract for service. The customer did accept responsibility, and no claim was filed with our insurance carrier.Other local Pros in your area
We specialize in all phases of lawn maintenance, routine mowing services, mulch spreading, yard clean ups, and more! We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out all the services we offer below and call -or- click to schedule a free estimate today!
Angi Certified
2022 Super Service Award
Offers Coupon
We provide moving, packing, cleaning, junk removal, and Auto Transport. Please call 704 929 8463 for your free estimate
Angi Certified
Offers Coupon
We are a locally owned moving company who focus on getting our clients belongings moved swiftly and safely. We are all about providing high quality moving experience for an affordable price!
Angi Certified
2022 Super Service Award
Licensing
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa, MasterCard, American Express, Discover
Senior Discount
No
Warranties
Ask for details
Services Offered
Moving & storage.
Services Not Offered
Appliance repair.
Frequently Asked Questions & Answers about City Transfer & Storage
How is City Transfer & Storage overall rated?
City Transfer & Storage is currently rated 4.1 overall out of 5.
What days are City Transfer & Storage open?
City Transfer & Storage is open:
Sunday: Closed
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: Closed
What payment options does City Transfer & Storage provide
City Transfer & Storage accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Does City Transfer & Storage offer free estimates?
Yes, City Transfer & Storage offers free project estimates.
Does City Transfer & Storage offer eco-friendly accreditations?
No, City Transfer & Storage does not offer eco-friendly accreditations.
Does City Transfer & Storage offer a senior discount?
No, City Transfer & Storage does not offer a senior discount.
Are warranties offered by City Transfer & Storage?
No, City Transfer & Storage does not offer warranties.
What services does City Transfer & Storage offer?
City Transfer & Storage offers the following services: Moving & storage.
Are there any services City Transfer & Storage does not offer?
Appliance repair.