Get matched with top boiler installation pros in Cary, NC

"Dustin was my initial point of contact who met with me and came up with the proposal. Jeff, Josh, Bayron, and Devan were the technicians who did the installation. Both Dustin and the installation team were very courteous and patient about answering questions. The installation went very smoothly."

"My prior water heater, a 50-gallon tank, started leaking after 15 years. I called Streamline to confirm that it needed replacement, and to replace it. I was considering a tankless water heater already, and the first tech walked me through the pros and cons, then wrote up an estimate. Two additional techs came the next day to install the heater and the necessary gas and power lines. The only issue I had was that one of the newly installed gas fittings leaked gas into the basement. I shut off the supply valve and called Streamline, and they came out within half an hour to fix it at their expense. Mistakes happen, and I was impressed with how professionally they corrected that one."

"Carolina Comfort installed a new HVAC system at our home. They did a great job from the original recommendation on the type of unit- a ducted split system- to a quick scheduling of the work- and lastly installing the system. Ryan, Dylan and John were great- very polite and professional and got the system and fully installed and running within the time frame promised. Would definitely use them again."

"He tested several options and flushed the fridge door tubing. Eventually the water freeze in the tubing melted and ta da...."

"The technicians showed up on time and quickly evaluated the situation and installed the new condensate pipe. Martin and Ed wee courteous and efficient. My wife can be hard on contractors because she won't accept less than a perfect job. She was extremely pleased with Martin, Ed and Comfort Monster. We will definitely use them again.."

We specialize in all phases of heating and cooling services, installs, repairs, maintenance, and more! Aire Serv wants you to stay comfortable and breathe clean air all year round. That’s why our company focuses on excellence in customer service and quality AC and heating services. We are proud of our reputation for putting clients first, with a brand synonymous with excellence since 1992! Wherever you see the name Aire Serv, you can expect quality services and customer attention.

hvac

"Our motor burned out the week before Christmas during the night. I called Alpine and the serviceman was at our home the next morning.
He determined the problem, let us know the cost and the part was ordered immediately. He installed the part as soon as it came in. We have been standing customers with Alpine and the prior HVAC company with a service plan. We appreciated their responsiveness and flexibility. R Hall Durham
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Licensed and insured independent Heating and Air Conditioning contractor. 15 years experience. Locally owned and operated. The owner is present on every job.

"The initial install went well.
Since the install we've had to call the provider out to our home twice. 
1st time we call the provider to let them know that we had an energy assessment done, provider was very upset that in the report there were several items that needed to be addressed.  I informed the provider that I gave the energy assessment details to him not to contact the energy auditor but as a guide to assist Yellow Dot to make the corrective measures on the items listed. 
The day of to perform the corrective measures......things didn't go so well.
The worker showed up at our house, then was called to another job.  When I called my contact at Yellow Dot, I was told that he was working too slow, and that they would have someone else come out the following morning to finish the work.  OK........
The following day the next worker showed up, and i greeted him to let him know that my hisband was there to go to the house when he was ready.  He stated that he was trying to figure out what needed to be done since he was provided no direction by Yellow Dot, but he has the energy audit in his hand.  I called my contact to let him know, and my contact stated that he was at the vet with his dog, and that he would be to the house after he was done at the Vet.  OK.........  When my contact showed up, he and his worked left.  Just left, didn't tell my husband why they were leaving without completely the work. 
I called my contact, no answer, called the office, and they said that I would need to wait till he responded since he was out of the office for the rest of the day.  I asked to speak to the GM.  Relayed what had been going on the the GM, and let the GM know that we were not happy, and that they needed to complete the work today, since this is the 2nd day and if that wasn't convienent for anyone that we would be home all weekend, to let me know what time they would be by.  I received a call about 30 minutes later letting me know that someone would be by the house to complete the work that day.
2nd time:
Having insullation installed in our attic, crawl spaces, and eves.  Insulation provider noticed that there were some leaks in the transfer unit to the HVAC and duct work to the transfer unit is pulling away, creating gaps, letting cool/heat escape into the attic. 
Called Yellow Dot to schedule an appointment, giving them 1 week to get us on the schedule, and secured an appointment for 7/13 @8:30am.  Received a call on 7/10 requesting that they move my appointment to 7/14 after 3:30pm, since they had customers with more pressing AC issues.  Explained to them that I had my insulation provider scheduled to come Wednesday at 7am to finish work that had already started, and we were waiting on Yellow Dot to complete the work.  Reluctently reschedule to 7/14 after 3:30pm.  TBC......
7/15/15:  So Yellow Dot didn't show when they were scheduled on 7/14/15 @ 3:30pm.  I received a call at 5:05pm 7/14 to let me know that they would need to reschedule since their people were not free to perform the work.  I spoke to the manager yesterday evening, and said that i had booked this appoint about 2 weeks out so I wouldn't have these issues with no shows or work not being performed.  He agreed, and sent someone this morning to finish the work at 7am.  With a small child and company over, not really what i wanted but worked need to be complete so I can have the other vendor for insulation compete his job.

Overall: Yellow Dot, being rated A for workmanship and customer service needs to be down-graded to a D-C level.  I didn't feel that we were important to the company even though we had spent 20k on work in November 2014.

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