"My prior water heater, a 50-gallon tank, started leaking after 15 years. I called Streamline to confirm that it needed replacement, and to replace it. I was considering a tankless water heater already, and the first tech walked me through the pros and cons, then wrote up an estimate. Two additional techs came the next day to install the heater and the necessary gas and power lines. The only issue I had was that one of the newly installed gas fittings leaked gas into the basement. I shut off the supply valve and called Streamline, and they came out within half an hour to fix it at their expense. Mistakes happen, and I was impressed with how professionally they corrected that one."

"Originally I had them come out to look because my downstairs A/C system was cooling sporadically. The technician was really friendly, polite and informed me that it would be $1500 to replace the variable motor b/c it was completely done. My system is just now at 10 years old. I decided to compare the cost of getting a new unit which I ended up doing. I got different estimates but Andy gave me the best deal for the best unit out of all the estimates. Install went great, the technicians were very polite, professional and my house is cooling again."

"Before the service visit the dispatcher had asked for the make and model of my refrigerator so they
would be sure to have any parts needed.  The technician arrived on time and was very neat with his work.
He took everything out of my freezer, placed the items in a plastic tub I provided.  He removed the liner of the freezer compartment and then defrosted and vacuumed out the drain. He added a heater to keep it from freezing up.  It took less than an hour for the work and he put everything back in place as well as adding a screw that he noticed was missing from the freezer.  I was very pleased and impressed with the work as well as the price.  I wish I'd gotten in touch with them earlier. 


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"Thermo Direct came to our rescue! Since we moved to the Apex area we have been nursing an old previously neglected HVAC unit until it recently quit working. Because I suffer from chronic asthma it’s crucial that the HVAC system is working. Eddie Blanchard listened to our concerns and helped tailor the best system for our needs. The super friendly office staff organized the installation date and time and then a courteous and efficient installation team removed the old unit and replaced it with an amazing, state of the art system. With the final touches completed yesterday by Lucas and Doug. My wife and I appreciate how we have been treated by Thermo Direct and plan on being a part of the Thermo Direct family for a long time! We strongly recommend!"

"The install team Imani L. And William B. were awesome! They were on time and very informative about how the installation would go."

"Tim did an awesome job in setting up my gas pipeline for my stove. Excellent customer service and great value. Definitely recommend him for all services he provides."

"Excellent work done by your team installing our gas line. The installation was completed efficiently and professionally.. The team was courteous and respectful throughout the entire process. We are extremely pleased with the quality of the work and the overall experience. Thank you again for a job well done."

"Peter and RJ worked efficiently right from the start. They removed the old tankless water heater and mounted the new one. Then, modified and replaced the old gas and water pipes and fittings as necessary to connect the new unit. They were in and out in about 4hrs with no major issues. They did have one minor issue with the outdoor exhaust housing not fitting but performed a work-around to insure the unit would work properly while waiting for the replacement part to come in. When it arrived, roughly a week later, Peter came right out and installed the hood. The technicians were a good team, polite and personable and I was pleased with the finished installation."

"We selected this company for a water heater replacement job for which we received five estimates. Arcaneâ s quote was competitive but it was the perceived better value and honestly that most influenced our decision. They showed up as scheduled and completed the job on time and to our satisfaction."

"Zach was super polite and got straight to work - he was actually early! Was able to explain and fix the issues I had with my (old) plumbing. I would hire him again."