Get matched with top sump pump installation pros in Bunnlevel, NC

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"The first time, Feb. 2016, we called All American we were very happy. They fixed our problem in a timely manner and were fairly easy to work with. However, when our problem came back 10 months later and we contacted them for assistance, they were immediately defensive, refusing any warranty, were late arriving, and hard to get on the phone. After coming by and trying to pump the tank in the dark when they couldn't inspect the system, we asked them to please come back the when there was enough light. They explained they could do that but it would cost us MORE than what we paid the first time. Then it was very difficult to get them to answer the phone to reschedule. We never minded paying to get the system fixed, but did think they lacked professionalism. Ultimately we found another company that fixed the solution at a very good rate and in good time."

"Mennella Plumbing installed a new energy efficient heat pump hot water heater for our home. The service & installation was professional, efficient, clean, courteous & friendly. We are impressed with how fast the job was completed. We are extremely satisfied & will have them do more work for us soon."

"Needed a new rear entry system (frame, storm door, and door). Guys came out and upon install discovered what turned out to be a larger problem. Turns out that water in my foundation is what caused my original door and frame to rot out in the first place. Ralph and Tom were up front with me and recommended I not have the door installed until the water in my foundation was taken care of. Despite the headache of having just paid for a door and now learning that I would have to pay for a basement sump pump this was good advice and I appreciated Ralph and Tom's honesty. They could have just put the door on and I would have never know the difference. That right there gets 5-stars from me. Additionally, the instill was terrific, and the guys were very personable the entire time. Excellent work, job well done!!"

"Very knowledgeable, helpful, and friendly. They also gave me a great price for the install."

"Over-all the installation day went well - the crew was on time, prompt and very efficient. They installed the sump pump drain line without my knowledge and installed it over the property line. When my neighbor needed to install a fence, it took moths, multiple calls and finally threat of legal action to get them to come out and move the drain (which they promised to do at time of installation). The re-positioned drain work was so shoddy that I now have the drain sticking out of the ground and not properly draining; I will be calling them back again. It also took weeks and multiple calls to finally get the promised inspector documentation, which was then left in the crawl space without any notification."

"This is the third time having Warren install a shower in our homes. He is fair, consistent and does excellent work! Highly recommend."

"The Tar Heel Basement Systems Team was a true pleasure to work with. From the very first meeting / inspection with Nathan S to the actual installation and receiving the final product. Also, just to note...the installation team with Tar Heel Basement Systems was excellent. They answered all of my questions and provided daily updates on the installation progress. They provided me with pictures and again answered ALL of my questions and was super patient with me. The work quality was top shelf. I am more than satisfied with the quality of work performed! Thank you again to the great installation team that installed my crawl space enclosure, shout out to Stephon, Matt, and Jorge (and Nate)...great job guys!!!! and very much appreciated! Also, thanks to Nathan S for all of his great advice and wisdom in planning this project for me. Yes, Tar Heel Basement Systems did a great job!!! Thank you!!!"

"Need our septic tank pumped on a Saturday. J&J Septic Service did it without a weekend charge which was good. Great job and great rates."

"Tim came out quickly and resolved my issue with my plumbing. I appreciate his quick and courteous work!"