The Water Heater Experts

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It went well.

Went well with no issues.

I called four providers and TWHE were the only ones who gave me a ballpark quote over the phone and sent someone out for an estimate. Everyone else either would not discuss "ballparks" over the phone or never called me back. While on the phone they walked me through all my options and gave me the pros and cons of each system I was considering. So I had them come out They said they would be there between 9 and 9:30 and they showed up at 9 on the dot. They assessed the situation and said the cost would be a little cheaper than the ballpark estimate minus the Angie's List coupon. So I had them do the work. It was completed in about 3-4 hours. When they were done, my old unit was gone, the job site was clean and I had hot water waiting for me. I don't care if they say that cold showers are good for your skin, I like having my hot water back.

unknown

It went fine. They did a good job. They were knowledgeable. Everything was fine. I don't know anything about the prices.

They provided great service. Showed up on time, removed the old water heaters and installed the new unit quickly and efficiently. They couldn't have been more cooperative. They arranged for the City plumbing inspector to check their work and it passed with flying colors. Overall, as pleasant an experience as one can have when you suddenly find you have no hot water and it's going to cost around $4,000 to get it back. 

very well, they were on time and efficient

I purchased an Angie's List Big Deal for this service. We had some problems with installation and it took them a while to get it right. They did a good job once they got it right. The new water heating is working out good. They were apologetic, which was appropriate. It took them a lot longer than was expected because they had to come out several times. They came out within a week after I purchased the Big Deal. The water heater would not pass inspection until they resolved the problems, but I was satisfied after they finally completed it.   

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They did a great job.

Very good

They had an emergency with one of their contracts, so they offered to give us a price break if we rescheduled the installation.  They did say they would come at the original time, but we decided to take the price break. The installation went well, advice was given on how to keep the water heater working, and we have hot water.

Great, loved the work and they cleaned up well afterwards

They first came by to check out the setup and see where the new unit should be installed and if any problems were anticipated.  They then came back to do the work.  They were punctual on both visits, friendly, and efficient.  Great job!

Great job overall. Good communication from office for scheduling, professional master plumber removed the old water heater, did the new installation, everything went very well. I definitely recommend this company and would use them again.

It went very smoothly.  Company was very responsive to calls and requests

See above.  He came, he diagnosed, he told me what to do and he left.

Found my 13-year old water heater leaking in my garage on Sunday, knew it was time to get a new one.  First, I searched in the internet for customary cost of water heater replacement, so I'd know what to expect.  Next, I looked on Angie's List at several companies offering water heater service.  I liked Water Heater Experts because I was able to fill out my info online on their web site.  Got a call back on Sunday!  Said they would be by Monday afternoon  at 3:30 to assess the situation. (I misunderstood, thought they said REPLACE on Monday.)  Got a call late on Monday, that they were running late.  Wesley finally came by about 6 PM, and agreed with me, time to replace.  Said he would bring a new unit next morning and install it.  That was fine.  Tuesday morning Wesley showed up with a new water heater.  I left   for a meeting, leaving him to the job.  I was told I would get a call next day to pay by credit card.  Cool.  Came back home, found nice shiny new Rheem water heater, no mess, no problems. Pipes, vent,  fittings were very neat,  and appeared professionally  done.  I thought they said the job would take about 2 hours, but my wife told me Wesley was working for at least four hours.  Again, no problem.  End result is fine.  When I got the call for payment, I mentioned the $25 Angie's coupon.  The business owner, who called me to collect payment, said they would have to mail a check for $25 instead of taking the amount off the bill since the invoicing was already completed.  Note to readers:  let them know you have the coupon when you call for service, don't wait like me.  Overall, quite a painless process.  I haven't waited to receive the check to write this review, but I'm confident I will receive it.  All communications, phone and in person,  were polite and professional.

Great

Truly outstanding.  After the deal with my plumber fell through due to timing and availability issues, they came out on short notice less than a week before Christmas.  We were wanting the installation done before Christmas because we were expecting guests and were nervous about our old worn out unit in the attic above our bedroom.  They came out and explained everything that was necessary in terms that I could understand.   They were completely knowledgeable on all the issues.  They handled the inspections and permits.  They were willing to work with my preferred electrician.  The got it installed in time that same week.  The technician stayed late to make sure everything was working, and helped me clean and unclog my water filter which was restricting water pressure.  After Christmas he came out and installed the CO detectors and got the inspection done - it passed the first time.  The technician gave me his cell phone number and said I can call him anytime with questions or concerns.  The invoice was exactly as quoted, and he went out of his way to tell me about the AngiesList coupon which I was not aware of and saved me $100.

My overall experience was very good, but not necessarily exceptional.  When contacting The Water Heater Experts they had me check the make and model of my unit as a comparable replacement would not require a new permit and thus allow the heater to be installed more quickly.  The cost for a comparable water heater replacement was higher than I thought it would be prior to contacting them but further research indicated it was on par with costs for our area.  My only complaint was that it took 3 days before someone could come do the work and I didn't want to even check into the cost of emergency service.  The job was done well and professionally with the installer going over everything he could about the unit with additional thoughts on how to get the most life out of the unit.  I was pleased with the job and if they could have come sooner, I would have given them an exceptional rating.

Called yesterday (Sunday)late afternoon about a leaking water heater, Scott emailed me in the evening and asked for some info and saided he would call me first thing in the morning to set up time today( Monday) to look at  it. 7:20am he called and by 9:30am I had a price and gave him the go ahead to replace it. Job done by 3pm.....HOT WATER and NO leaking!! Thank you Scott and Wesley....

They were professional, on time and considerate.  We are very pleased with our new Water Heater.