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"Fast, responsive service at a reasonable fee. Kevin explained everything clearly, and the work was completed as promised. I’m completely satisfied."

"The product in and of itself is excellent. The salesperson was well-informed and did a great presentation, offering a very reasonable price. I was thrilled. The workers were professional and polite. However, when they arrived, they had not reviewed how the pipes were to be installed for proper drainage. I sometimes have to jump into work early if I'm needed. I let them know I might have to leave while they were working, and might not be able to supervise their work. I had to leave early, told them the details, and left. I did not come home to what I had requested. I spoke with the dispatch person (the owner's wife), and was told in no uncertain terms that I was stuck with it the way it was because I had "signed off" on the job. I had to stop payment on the check, and reached out to the owner. He informed me that I was being "unreasonable" to ask that the work be done properly, questioned my sanity, and told me I needed help as I had "mental problems". He threatened to send me to collections, and I informed him that I was happy to pay, and simply needed two drainpipes to be put behind the fence instead of in front of the fence. Again, I was told I was "unreasonable", and that the workers were not required to read the specifications for the job, that it was my responsibility to communicate that to them (news to me). He stated he would come in about two weeks, even though it was a "long drive". I thought about the lack of customer service and realized that I really did not want to deal any further with this company, and paid them. My conclusion: great product, good workmanship, but communication with the home office was very angry and drama-ridden (not to mention being told that I was mentally unstable). I think I expected more from them in terms of communication than they are able to give. If you do use them, be very specific about placement, and be sure to stay until the installation is complete. It is a five-star installation and product, which is what the two stars are for. It's a zero in terms of customer service."

"The tech was able to clear the line out and remove the unnecessary second trap. He snaked the drain and since then everything is running well. The only thing that I didn't like was that the tech forgot to put the washer discharge hose back into the utility tub, so had I not checked that, I would have had water all over my basement. Simple oversite, but could have been costly."

"We had a terrible experience with PAE. They replaced a sewer line, and we specifically asked them to avoid a large tree in the yard. They couldn't find where the sewer line was going, so they ended up digging around 75% of the tree. We are concerned the tree will die. On top of that, they left a terrible mess with pieces of sewer line and tree roots mixed among the pile of roots. Absolutely hazardous, particularly given that young children live in the house and play in the yard. PAE's owner was rude when we called to ask what happened and just said, "I wasn't there. I don't know." Follow -up calls yielded no further response to the huge mess they left. I would advise anyone to stay away from these terrible plumbers."