Tri-County Plumbing & Drain Cleaning Inc

These people not only were unprofessional, they were also extremely rude! My husband & I bought a house & had the seller jet the sewer lines before closing, then a week after moving into the house, about 6 weeks after "cleaning out the sewage line," we had sewage back up into our basement. We were told the work was warrantied, so they came out to take care of it & apparently found a bunch of baby wipes in the sewage line. We have a baby, but why on earth would we flush wipes down the toilet? That's stupid! (We roll up the used wipes into the diapers & throw them in the diaper genie like any sane human being.) But according to the plumber, if we have a baby, & we have wipes, that means we flushed them. Did not matter how many times I explained there's no way we would do that, they just kept accusing us, saying "well SOMEONE did," & because of the wipes, they charged us $176 for what should have just been warranty work. When the worker, John, gave me the receipt he said "just remember, no flushing baby wipes in the future." He also said he cleaned up the drain where sewage had backed up, but I checked once he left & there was literally still waste around the drain & in the pipe leading to the drain. I called the office to complain, & the guy I spoke to, Bruce, was even more rude than John. He said "let it be a $176 lesson, in my opinion." I would prefer that lesson be taught to those responsible, not us, & said I was upset they kept accusing us, & Bruce said "no one's accusing you," but just a minute before he had said "you've got the baby, you've got the wipes, you tell me!" I mentioned not liking the comment made when John left & Bruce just brushed it off like well, it is what it is. I complained about the state that the drain was left in & Bruce said "well John is very thorough." Ok, well I literally have photographic evidence of how "thorough" he is. So now I have to find someone to come clean the waste out & sanitize the area, because I don't want these people back in my house. If this is their definition of clean, I don't for a second believe it was actually truly & properly cleaned out the first time. My house smells like sewage more now than it did before they came. It's one thing having to pay for a service, but if they had to charge me, the least they could've done was actually clean the area. If this is how they run their business, it's deplorable. People I've told about this said "they saw you had a baby & figured it was a good way to take advantage of you."

Jason arrived on time and got right to work. It was great to get the line cleared and inspected to know the condition. Very happy with the results.