Roto-Rooter Plumbing & Water Cleanup

.

I think it was a little pricey. They are prompt and their quality is good.  But they are a little higher compared to other companies. But they're dependable though.  They are very professional and polite.

Quite well

I have had this company out multiple times for a leaky upstairs toilet and various other fixes.  One problem took 5 visits to get corrected.  They are honest, fair, punctual and professional.  I have had other companies out and they are just not as conscientious.  They are expensive, but worth it.

Excellent response with quick action on a late Sunday afternoon call for service.   
Sump pump had failed, and required replacement.   They came out within a couple of hours and took care of the replacement in approximately 30 minutes.   The piping was checked and repaired to ensure reliable operation.

unknown

unknown

I was among many folks in southeast Michigan who suffered frozen sewer pipes due to an extremely cold winter.  I initially had Roto Rooter out on March 2 due to frozen sewer line that developed while I was away from my home for a few days.  Kevin, from Roto Rooter, was very professional and helpful in explaining my options. At first, I decided not to pursue the possibly up to ~$750 it would take to check & open my sewer line. I was in sticker shock and had just had to unexpectedly replace my furnace a couple of months previous. I was hoping with the upcoming warmup in weather and that my sewer line ran underneath my blacktop driveway, that the blockage would thaw naturally.  In the meantime, I stayed at friends' houses and installed a drain extension from the p-trap that came off my horizontal sewer clean-out in my basement to my sump.  The sump doesn't discharge to the sewer, so I could at least run a little water, but not use the toilet.
The final straw came when I thought the pipe had thawed, because after a few days away from the house I was able run water to the drain and flush the toilet, twice!  Excitedly I ran the dishwasher and left to go to dinner and pack up from my friend's house.  When I came home, there was unusual spots of water in my basement that I discovered the next day was from my toilet leaking thru the wax seal.  I decided then, after almost 2 weeks, that I would pay whatever it took to bring my house back to normal. I called ~5:30pm, after usual business hours, and talked to a real person at Roto Rooter who put me on their schedule for steam-open of my sewer line the next day.
Friday, March 13, Roto Rooter was able to arrange for their field people to call me when they were on their way to my house so I could then leave work to meet them instead of sitting around waiting for them to arrive.  Bob & KG arrived and were very calming & professional.  I was tired of the almost two weeks of limbo and fearful of a major mess in my basement (I could still see stains on my basement drywall from a previous owner's sewer clean-out attempts).  Bob & KG were very careful to slowly open the clean-out and drain water before starting the steaming.  The steaming took quite a bit as the frozen part was quite extensive.  Turns out it was not frozen under my driveway but frozen at the northwest corner of my house.  It would have never thawed on its own - well, maybe in July or August.  Bob dug down in the dirt to where the frozen pipe was. We could see steaming water coming out around it.  This meant there was also a leak.  Bob & KG fully thawed the pipe and made sure I could run water to drain.  I was their last call of the day and they would need to come back on Monday to replace the leaky pipe and install an outside clean-out.   I at least could run water to drain over the weekend.  They were also gracious enough to steam open the drainline for my gutter downspout - it was also frozen so no water could drain from the gutters down the downspout on the northwest corner of my house - possibly saving my roof and facia from damage from the backed up water in the gutters. Not at all on my list of known trouble - but they saw an issue and helped to prevent future trouble.  And they didn't charge me for the steam opening of this drain line.  Much appreciated!
On Monday, they again called me at work when they were on their way so I could leave to meet them.  Bob & KG came back out and made sure everything was still draining well.  They replaced the leaky section of pipe and installed an outside clean-out.  Now I have the ability of outside drain cleaning access.  They also gave me good advice about building up the soil level where the pipe is (to prevent future freezing because it wasn't deep enough) as well as using stacking bales of straw over that section of sewer line for winter insulation (and then being able to use the straw in the spring & summer on my garden).
I really appreciate the professionalism and going above & beyond by Kevin, Bob & KG at Roto Rooter.  Their service was worth every penny.  I would definitely recommend and use them again in the future.

unknown

unknown

Excellent service.  Called on a Sunday, they came next day.  Called to let us know when he would arrive, he arrived when he said he would.  Explained in detail what needed to be done.  Cost a little more than originally planned, since once the pipe was removed, discovered the pipe was MAJORLY clogged, so a snake job was necessary to clean out the entire pipe.  Mitch Ulrich (the plumber) was very professional, very nice, and thorough.  I would highly recommend if you can request to have Mitch do the job, do it!  The water runs quickly & drains super fast now.  Also had main sewer line cleaned out from basement to city main, since it has been years since it was cleaned (we have lots of trees on property).

The service rep was punctual, provided us with options, gave us advice and completed the work in a timely manner.  They are expensive, but allowed us to do some of the labor e.g. remove the toilet, without a charge.

The service person brings in a professional-grade snake and feeds it into the sewage line inside the house. The clog is dug out, and at that point they're able to tell why the backup occurred. (I'm not saying what it was this time, as it applies to the actions of a certain gender...) :) They're always very professional, courteous, and upfront about charges.

Once he arrived he took a look at everything and commented about the age of my water heater when I inquired about an on-demand system. Within a short period of time he had a quote for me and gave me options. I choose the smaller regular water tank and was very pleased that the following month my electric bill went down $200. This is NOT a joke. I could not believe how much my electric bill went down after replacing the water heater. I did all the work at once rather than having them come back which was covered in one service all and one permit.
Since Roto Rooter was here I have not had to have them back. The leaks have all stopped and I know anytime I need a plumber I will be calling them. I have referred several friends to them since then and all have been pleased.

Did a good job.  They charged me a |travel fee.  For heaven's sake they are in Ypsilanti and we are in Ann Arbor.  If they were coming from Detroit, I would have thought that was reasonable.  They came sometime in mid 2013 and I don't remember the cost. Hope this information is helpful.

Other plumbing companies refused to come fix my leaking water supply pipe to the toilet - I called at 4:30 pm.  Roto-Rooter said that he would get someone to come out but could not guarantee what time tonight.  Bob showed up less than 1/2 hour later and diagnosed the problem and promptly repaired it.  It only needed the nut to be tightened, but if no one had fixed it until tomorrow, I would have had major water problems.  Bob was professional and kind.  Thanks, Bob and Roto-Rooter!

We were pleased with their work.

Root-Rooter dispatcher told me all 7 technicians were busy, but would send the next available. Bob arrived about an hour later. He was very pleasant and got immediately to work on the plugged sewer line. He cleaned it out to the street in about 30 minutes. I mentioned that I had some problems with both my toilets and wondered if he could refer me to a regular plumber for that work. he told me that Rotor-Rooter plumbers are full service and he fixed both problems. It's an old house so there are always unexpected problems. He had to run to the hardware store for a part, but in the end charged me the standard rate for the sewer line clean out, but only 1 hour labor for the work on both toilets, which must have taken him far longer than that (I didn't time him). Very likeable man, excellent and quick work. I'm really pleased.

We have used Roto-Rooter Plumbing & Drain Services once before. It was a great company with great service. They went through my sewer with a camera and they did a good job. The service was great and the people were friendly.

The repr would not give me a clear estimate for the leaking faucet - claimed he had to drive from store to store to find parts if needed and could not give me an estimate for the job. He gave me an overpriced estimate for the snaking and auguring of the toilet. I absolutely declined to do the faucet repair without an estimate and was going to send him away just paying for the service call. He reduced the price to fix the toilet claiming at that point he could give me a discount.  I paid it because I needed it done. The jobs were done adequately.
However, when it came to the leaking faucet he gave me a patently false diagnosis. He told me the cold water faucet was leaking when I knew that was false. I had turned off the hot water to stop the leak. He then claimed the faucet was corroded and the whole thing needed to be replaced. He said he would have to saw it off. It is not clear why he would lie about something that could be easily checked (which faucet would be replaced). I called a plumber from angie's list who easily fixed the hot water faucet leak and did a wonderful job. 
And no - the faucet did not need to be replaced and nothing had to be sawed off.

The service went well.  He cleared the drain including a mass of roots that had grown into the piping.

We called them and they came out very quickly since it was an emergency. They were really prompt.

The worker was here for about 15 to 20 minutes and the charge was $135. I felt it was too high for what he did.

THE SERVICE WAS VERY CONVENIENT AND THEY WERE ON TIME. THEY DID THE WORK RIGHT AND TOOK THEIR TIME. THE SERVICE THEY PROVIDE IS REALLY PROFESSIONAL. THE WORKER THAT CAME TO MY HOME WAS VERY FRIENDLY.

I THINK THEY CHARGED WAY TOO MUCH. THE WORKMAN WAS NICE AND DID A GOOD JOB. THE BASEMENT DRAIN HAS NOT BACKED UP SINCE HE WAS OUT TO SERVICE IT. HOWEVER, IF I NEED THAT TYPE OF SERVICE AGAIN, I WILL DEFINITELY SHOP AROUND FOR A BETTER PRICE.