Get matched with top sump pump installation pros in Maynard, MA

"From customer service to installation I couldn’t be happier. My house was built in 1745 so I was concerned with having an old basement. I needn’t have worried. Very professional. Answered all my questions in detail. If you need a water filtration system I wouldn’t hesitate calling clear water pump and well services."

"Plumber came out within hours of calling and offered to install the faucet the same day. Install only took a few hours and he was wrapped up by early afternoon. Fast, efficient and friendly. Just what we needed after waiting over 2 weeks for the other guy to even call us back!"

"They advice, and had all our questions answered on sensible and affordable options. Very knowledgeable, prompt, polite, efficient, and thorough team! We are happy with their waterproofing services in our basement (fast sump pump and a grate trench with a discharge line that goes 15 feet to the outside bubbler) as well as crawl space shield installed under our addition. It works well, and Pioneer checked a month later and a year after for inspection and cleaning. A+ work and workers."

"We were without water about 7 am. By 4 pm that day, we had a new pump, the system was flushed, the pressure tank regulated to the right pressure. Turning on the faucets produced lots of clear water from the first. The serviceman, Nick, knew what he was doing, and cheerful even having to work 10 ft below grade in tight spaces, which is how our old installation was done."

"Topic is a home water supply Shallow Well which operates with a shallow well jet pump + pressure tank installed in the basement. I had been collecting parts over the summer, as I knew the original to house jet pump would go out soon some day and with covid parts are hard to get quick, so started collecting ahead of time. Glad I did as the pump started leaking, from the housing. Replacement needed. Not an emergency but time to get it replaced. Was a ticking clock as it also looked like the pump was twisting putting stress on piping as original owner did not mount it and other fittings had large amounts of corrosion on them. I supplied these parts for the job: new 1hp jet pump, 44 Gal. pressure tank with T package, water filter housing, brass fittings, brass check valve, brass ball valves, 1" copper pipe and some copper fitting, and 2x10 pressure treated board to mount the pump/board to the floor with concrete anchors. Called up Sila on 10/14, master plumber Dave was available on 10/16 to come quote the job of installing what I supplied and misc. parts still needed. Talked with me and received my requests for specific design wants and he supplied his opinions & additional ideas and other options like wall mounting of water filter, sensor shutoff option and different water filter all together and we worked out the plan, did not do the different filter or sensor though. Talked about brass pipe and fittings at the pump up to the pressure tank and we agreed what I had purchased was good and would last a lifetime, vs copper all the way which would still last a long time. Quoted $2800 with water filter bypassing and $2600 without the water filter bypassing. Job was scheduled for 10/22. Quote was high level line item as listed here. Came a bit late on 10/14, due to an emergency call, no big deal Dave called to let me know. Was on time for installation on 10/22, 7:30am. Two workers on Job (Dave + 1, sorry I’m horrible with names +1 was an electrician and was helping Dave) Job took ~ 8 hours to finish. What was not able to be completed: Was not able to replace old original check valve. Well started to suck air when old was started to be removed, confirming there is no foot valve on the line or a broken one, so old check valve was kept. Concern was not being able to recover from air going down the well pipe causing priming issues. At this point the job would require a well expert and was not able to be replaced by Sila. What part of job was mis-understood: Mounting of jet pump to board/floor. Ended up missing the concrete anchors to start and installing after the fact with a different method. Made it more difficult to mount the pump and did scratch the rust proof paint. But it got done. Nice and sturdy. What was complicated on the job: Something that should have not been an issue at all went wrong. I had purchased 1” brass unions. There were two unions installed. One was found to be causing leaks during the initial job installation. This caused extra rework during the initial job. After job completion and area dried with a fan, it was found that both unions were leaking. The original one that had issues in the initial job and the 2nd one. One is pre pump and one is post pump. Called Sila office on 10/23 and told them what was happening, Dave’s earliest availability to come back was was 10/26. He was on time on 10/26. Dave stated that 1 union was giving trouble and replaced it with one spare that I had also purchased. When looking at the 2nd union again he was not able to get it to seal and he made the call and changed the design to direct copper connection and no union, I did not object as at this point just wanted the job done. No More leaks on that location, but also no ability to easily break the connection for future maintenance. When left no leaks. However, after using water for a while the 1st union started leaking again. Texted Dave direct with a picture and said he could return on 10/28 and I requested him to bring a union from his supply. Arrived when he could with ~ 1hr notice and replaced the union with one of his. When looking closer at the issue unions that I had purchased it was found they were cracking. Summary: I’m a novice in pluming, reason for calling Sila. I wish Dave would have noticed the poor part / crack issue and replaced unions from his stock on day 1. I was trying to save time by collecting parts over time and ended up causing issues. Dave knew he was working with brass and seems like he did not have backup stock on site incase of issues. Wish he did as I’d have two unions… and he would not have had to come back twice to repair the leaks. The call was made to not use the brass ball valves I purchased so it was clear that my parts were recommended to use but not absolute. Overall Dave and team did a great job, it’s clean, organized, valves and drain spickets installed nice and logically, filter is at good height, job completed like I asked and planned with Dave, except for the above jet pump mounting, union issue and check valve replacement discussion above here. Dave and team was professional and focused to get the job done. Thanks Dave for your hard work. Reason for Rating: I am giving this job an A rating based on the end result, Sila stood by the workmanship and resolved the issues that arose. That is a sign of a great company. If I would not have supplied the couplers that issue would not have happened ultimately and the check valve & well priming issue was just out of reach and would have required a well specialist to complete. The pump mounting was probably just lost in the large amount of details we had discussed, again it is mounted sturdy."

"Salesman was more than helpful, installers came on time, did the work, cleaned up after themselves and took the time to demonstrate the system. it was a positive experience from start to finish, Now I can enjoy the cool air!"

"The installation was fast and extremely well done. The work has sense been praised by other professionals for the quality of the job."

"I cannot say enough about how wonderful Milltown was to work with.  At 2 AM on a Sunday morning, I discovered that the entire footprint of our 1,400 sqft basement was filled with 2.5 feet of water as a result of (we later found out) a broken water main in the street next to our home in Lowell Belvidere.  Folks, that's a lot of water.  We called Milltown and within a short time they were on site helping us figure out what to do. The boiler was completely destroyed, so they ordered and installed a new one, including properly venting everything (which had been kind of a mess anyway in our 115 year old home). They also ordered a part for the hot water heater and were able to repair that instead of having to replace it. The new boiler was onsite within a day and installed the following day. Because it was the middle of the winter and there was roughly 9 feet of snow on the ground, this was no easy task (think: digging out the bulkhead). They shut the water off and took care of all of the things that needed to be done for that so that we didn't have frozen/burst pipes anywhere (blowing everything out, prepping with antifreeze, etc.). The crew was friendly, respectful, creative and inventive with how to solve the problem of getting all of the water pumped out of the basement (which kept coming in until the city finally admitted there was a break in the street - massive backhoe and drilling ensued). Last but not least, Milltown was incredibly understanding about the immediate financial burden a disaster like this can put on a family. Extremely nice people, prompt, responsive, professional, flexible and made the whole experience less of a nightmare. Thank you, Milltown.  From now on, you are our plumbing and heating contractor! :)
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"Replaced sump pump and check valve. Arrived when expected, did work-up of options and prices, answered all questions, got to work. Both Crew Leader and his assistant were thorough, efficient, careful and polite. Would recommend/call again."

"Jeff M. was the technician for the annual service for my two sump pumps in the the basement. He was very nice and completed the job in a timely fashion. The product itself that we have of a french drain system and 2 sump pump works and we have not had any water in the basement since getting it installed. I would recommend Busy Dogs product to anyone."