Rodenhiser Home Services

The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts.

One of the worst HVAC companies out there. 1) They moved to comission basis so their techs are trying to maximixe the amount you have to spend for each service. The more they do the more they get paid. 2) They are the most expensive service companies out there. 3) There techs are hit or miss. Some or good some are bad. 4) When they did a A/C service for us they missed changing the a/c air filter which caused a motor to burn out and a lot of smoke. Enough we had to call the fire department 5) They charged $931 to replace an electical valve that cost no more than $200 part and one hour to install. 6) Several times after they installed a new tankless system for us they had to come back to fix becouse they installed it wrong. It took weeks to get it running right. They have since charged about 4 thousandto keep it running over 6 years. 7) I have had them come out to service our working heater in the middle of winter to leave us with no heat for three days. We have been more than patient with them. Using them for some 5 years. Been hard to find someone good but we have finally done that and I am so happy we did. We have found a really good HVAC company that cost literally 1/2 what Rodenhieser costs for the exact same thing, without all the price gouging and unpersonal service. For instance to replace a ignitor costs $550 with Rodenhiser and $245 with a smaller local company. I am so glad that we can finally say goodbye to Rodenhieser. Do yourself a favor dont ever call them.

From first call on Sunday night until service was completed Monday afternoon every interaction was positive polite and professional. The dispatchers understood the urgency of my situation and worked to get me in their schedule. Once I was scheduled I was called when the technicians were on their way. The techs quickly assessed the problem and provided a fixed price for the repairs. They helped me understand what caused the problem and things to consider going forward. I will definitely use Rodenhiser going forward.

perfect - no issues with electric or plumbing

Rodenhiser arrived to look at my furnace which was not working properly. The technician determined it was the ignitor. He replaced it and charged $500 (done in 15 mins with a $74 part cost). Unfortunately, after he left, the furnace still did not work properly. They came back and determined it was the panel. I called the furnace manufacturer and was told the panel was covered under the warranty and I would just need to cover labor. Rodenhiser provided a quote for $2000 including parts and labor. When I explained the part was under warranty, they told me it was not under warranty and they would need to charge me for the part. I called the manufacturer again and they assured me it was under warranty. I called Rodenhiser back and then they told me their distributor could not get the part. Now I was suspicious. If they couldn't get the part, what where they planning to use to fix the furnace? I called another company - the charge $629 for the repair including the call for diagnostics - (they identified the same issue with the furnace). Don't use Rodenhiser - they will rip you off.

Great thorough job!

Work was overpriced and they were unable to find main breaker needed to get me back up and were planning to have one shipped from somewhere leaving me down for another day. I made a call myself and found it first try resulting in work done the same day but I sill got charged too much in my understanding.

very good and quick

Fantastic!!!

It's fixed is what matters now. They are qualified techs. I did ask for an itemized bill and still don't have I need it on paper this device won't print it for some reason unknown to me, Tom G

great use again and again

Excellent! The most professional group of installers and support team we have ever worked with. The system has outperformed our expectations.

the control of first and second floor did not work. One of the switch on the furnace failed very soon.

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

Fantastic experience. Kitchen sink no longer drained. We thought they solved it but it backed up again that evening. They returned the next day free of charge and got it working. Highly recommend. Friendly, respectful, covid conscious/safe.

We needed our A/C unit replaced and unfortunately due to supply chain issues, it took a long-time to procure the replacement unit. Once available, Rodenheiser removed the old unit and replaced with a new unit. The Rodenheiser team was professional, prepared MA Save rebate paperwork, and left our property clean. I’d highly recommend Rodenheiser!

Truly awesome and professional outstanding

Awesome! The whole team at Rodenhiser was/is amazing. We are having them clean our chimney too.

Great very happy

Very professional from start to finish. They did a great job . Very impressed with how efficient they were - from how quickly they worked , to how diligent they were cleaning up after the work was done. No complaints here , I would use them again.

Excellent. The repairmen were very professional

Everything was good.

Communication horrible across the board. Sales rep who gave a quote had lengthy delays in responding to clarifications. Before installations, he took a video of where things should be installed and routed. First day of install, wrong parts were purchased and they attempted to install before I made them check again. The installers also said they couldn't follow the plan the sales rep guaranteed they would be doing, and had to completely redesign the install. Project install took 3 days longer than I was initially told it would. Company failed the electrical inspection a month ago. I've contacted Rodenhiser twice to figure out when they're going to finish the work, and I've been told they'll look into it and get back to me, but never have.

Excellent....Rodenhiser is always great and treats their customers with the utmost respect and kindness as this work was done at my elderly mother's house

Very professional service and clear explanation of services provided.