Rodenhiser Home Services

The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts.

One of the worst HVAC companies out there. 1) They moved to comission basis so their techs are trying to maximixe the amount you have to spend for each service. The more they do the more they get paid. 2) They are the most expensive service companies out there. 3) There techs are hit or miss. Some or good some are bad. 4) When they did a A/C service for us they missed changing the a/c air filter which caused a motor to burn out and a lot of smoke. Enough we had to call the fire department 5) They charged $931 to replace an electical valve that cost no more than $200 part and one hour to install. 6) Several times after they installed a new tankless system for us they had to come back to fix becouse they installed it wrong. It took weeks to get it running right. They have since charged about 4 thousandto keep it running over 6 years. 7) I have had them come out to service our working heater in the middle of winter to leave us with no heat for three days. We have been more than patient with them. Using them for some 5 years. Been hard to find someone good but we have finally done that and I am so happy we did. We have found a really good HVAC company that cost literally 1/2 what Rodenhieser costs for the exact same thing, without all the price gouging and unpersonal service. For instance to replace a ignitor costs $550 with Rodenhiser and $245 with a smaller local company. I am so glad that we can finally say goodbye to Rodenhieser. Do yourself a favor dont ever call them.

Rodenhiser arrived to look at my furnace which was not working properly. The technician determined it was the ignitor. He replaced it and charged $500 (done in 15 mins with a $74 part cost). Unfortunately, after he left, the furnace still did not work properly. They came back and determined it was the panel. I called the furnace manufacturer and was told the panel was covered under the warranty and I would just need to cover labor. Rodenhiser provided a quote for $2000 including parts and labor. When I explained the part was under warranty, they told me it was not under warranty and they would need to charge me for the part. I called the manufacturer again and they assured me it was under warranty. I called Rodenhiser back and then they told me their distributor could not get the part. Now I was suspicious. If they couldn't get the part, what where they planning to use to fix the furnace? I called another company - the charge $629 for the repair including the call for diagnostics - (they identified the same issue with the furnace). Don't use Rodenhiser - they will rip you off.

Very well like always. I recommend them for important repairs or jobs. We've had so many rip off jobs and I never have to worry with their work. But be ready to pay up!!! I recommend purchasing your own parts prior to the repair vist save some money.

They had to order a part over a month ago. I have called and they were supposed to get back to me about the status but have not. I realize things are delayed but they should communicate that to me.

Great crew! Awesome job! Excellent customer service, I have No complaints,

Very professional from start to finish. They did a great job . Very impressed with how efficient they were - from how quickly they worked , to how diligent they were cleaning up after the work was done. No complaints here , I would use them again.

Work was overpriced and they were unable to find main breaker needed to get me back up and were planning to have one shipped from somewhere leaving me down for another day. I made a call myself and found it first try resulting in work done the same day but I sill got charged too much in my understanding.

Both Rodenheiser employees were polite and courteous. They listened attentively and I was given a full explanation of work performed. Incredibly nice experience

It went extremely well and they did so in a timely fashion.

We needed our A/C unit replaced and unfortunately due to supply chain issues, it took a long-time to procure the replacement unit. Once available, Rodenheiser removed the old unit and replaced with a new unit. The Rodenheiser team was professional, prepared MA Save rebate paperwork, and left our property clean. I’d highly recommend Rodenheiser!

Excellent! The most professional group of installers and support team we have ever worked with. The system has outperformed our expectations.

everything they did was excellent, their techs are highly trained, they work quickly and the end product for the install looks and works great. They have an annual maintenance contract that covers checkups in the spring for A/C, and the fall for the furnace. Never seen a more thorough report after each checkup. The office staff is very responsive and knowledgeable about all of their services, overall I would say they run a really great operation.

The installation was fast and extremely well done. The work has sense been praised by other professionals for the quality of the job.

It's fixed is what matters now. They are qualified techs. I did ask for an itemized bill and still don't have I need it on paper this device won't print it for some reason unknown to me, Tom G

Great service! All the guys were professional and did a great job!

Great job! Scheduling was a breeze. The repair person came on time, completed the work quickly and left the area clean.

These guys are good but overpriced. I was a huge fan until they prosed about $700/hr to replace 3 faucets. $700/hr???? Come on....

Plumbing work went very well. But we asked to re-silicone our shower unit and the door hardware was damaged in the process. It was action above expectations so we're not complaining, but we paid for it and are still awaiting replacement hardware to use the shower. Other than that, the work was done professionally and cheerfully. Other than the shower issue, the work was a 5.

Awesome! The whole team at Rodenhiser was/is amazing. We are having them clean our chimney too.

I've been paying $40 per month since 2018 for their platinum plan, but the quality of the service checks has plummeted drastically since I signed up. It's a shame because a few years ago they were quite thorough. I finally cancelled.

Great, very professional and courteous

Great! Responsive and reliable. Excellent customer service.

Excellent. The repairmen were very professional

Everything was completed with no issues. Happy with install so far.