Milltown Plumbing, Heating, AC, Drain Cleaning & Electrical

I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!

Fast and great work! They came out the next morning, gave a quote and finished the work same day. Excellent service from Jordan.

Great service. Completed on time

I did everything I can to clear the blockage in my kitchen sink drain but it is totally blocked. I called Milltown Plumbing in the morning and they expected to send someone over later the day or the next day depends on how quick they can finish other works. They keep me updated when they can send someone over on the same day. Pedro came and fixed the blockage in no time with no mess. He is professional, kind and considerate. I'd rate their service 6 stars if it exists.

My technician Matt S. was definitely someone I will ask for specifically next time. His politeness, knowledge, and easy going personality was everything I customer could ask for. The service was reasonably priced and as far as the work that was completed, I couldn't be happier. Thank you.

We needed a new faucet installed and a toilet repaired. It was easy to book an appointment and Matt was on time. He was very professional. He has great customer service skills and he did the work in a couple of hours. We definitely will use Milltown Plumbing again.

Went great, despite me accidentally sending him to the wrong location (old house). Pedro was great to work with and took care of everything quickly, efficiently, and cleanly.

Completed the job in about three hours - very professional, on time, and competitive price based on calling around several other plumbing services. I'm happy with their work and would use them again.

Great experience with Milltown. Their sales manager Jason came out twice to meet with me personally and tailor a proposal to my needs. I had some non-HVAC ancillary work needed (ice maker line) and they were happy to incorporate this. On the day of install, Derek and the onsite team were friendly, professional, and responsive to all of my questions. Price was competitive with two other bids I had solicited. I would highly recommend working with Milltown and would work with them personally again without hesitation.

service went very well, they came the day the said that would.

Please man easy to talk to and very knowledgeable. Work was done fast and cleanly.

Good fast service; appointment within one day. Fast diagnosis of the problem which was a failed capacitor, which was replaced.

Very well! Super courteous gentleman (Pedro). I scheduled the appointment on Friday and they were planning to come on Monday. I never heard from them but apparently a communication problem. So I was a bit disappointed and skeptical. Today they were on top of their game and Pedro fixed the issue very quickly. Very kind to talk to as well. Thanks for your great work.

Pedro was kind, considerate, and efficient.

Pedro was terrific. Courteous, highly skilled and a great guy. I spent hours feebly fighting this deeply clogged drain, and he cleared it in a heartbeat. Super fast, thorough, and let me know some good tips on how to use an auger more effectively. Really worth every penny.

Very professional in setup of appointment. Office made it clear that the upfront charge was $85 for the visit and the technician would provide an estimate of the work if any and the $85 would count against the work. Technician arrived on time and was very professional and courteous. He quickly identified that the 240V => 24V transformer was the root cause for the loud humming noise, and recommended replacing it. He gave an estimate of $468 for the work. I showed him that the transformer itself was less than $50, and I could not understand the estimate. He showed the company estimate on his iPad. I declined the recommended service. I got the work done for a little more than half the estimate from Milltown from another service provider. I would suggest that Milltown revisit their estimation software. I have rated as "Fair" only because the technician was very professional.

Purchase furnace 2 in 1 from them 3 years ago for my tenant and it was expensive but fair to others. No issue until now. They came punctual and assess the issue part in unit faulty. Ok under warranty yes then $1100 for work only 2 to 3 he job (JUST LABOR). Outrageous. So work good but before continue ask their hourly rate because they got me. Also I had to beg for split pay in two because they get pay when job done. Lousy policy for hard working people. They offer to sign up financial credit which I declined. Over priced please if they adding a furnace or water tank or something ask for warranty and future hourly rate. Please go somewhere else.

Very well,on time,quote accepted, 6 hours of work well worth it.

Pedro was awesome!! I called Milltown at 2:45 pm, my sink was unclogged and he was out the door by 4pm. Super professional, fun to talk with and very knowledgeable. I will definitely put Milltown in my contacts in case I ever need plumbing services again.

I was very satisfied with the performance of the company.

He was very knowledgable and it went very well.

we have a crazy heating system; no one in the ten years we've had the house has really been able to figure it out. That's just life. When the heating stopped working (in January) we called Milltown. They were very responsive. We had a technician here in a day who figured out there was a leak. Finding the source, and how to isolate it was anything but simple. The tech in charge persisted (figured out, in fact that the system had been piped wrong) and solved the problem over the course of a day and a half. Many would have thrown up their hands or managed some bad technical band-aid. It was expensive (but plumbing sort of always is, and I don't think this rose to the level of unfair), but importantly the system is now better understood and there's no more leak. On top of that all of my questions were answered and the work was done well. Highly recommended.

Found this company from someone's recommendation, now really bad recommendation! Anyway, had sinks backing up - something plugged some place. I was actually out of town, so wife dealing with this situation. Date was August 15, 2018. 1st guy came out, looked good, but next day same situation. A very GOOD tech came out who fixed it, we thought. No issue with them coming back out - which was good. Then on 11/5 had new town water meter installed. After install, need to run water from upstairs tub/shower. After a few minutes while I was down in the cellar, water starts coming through the celling! Run upstairs and sinks on 1st floor were overflowing. Shutoff tub, call Mill Town. So for 3rd time they came right out (again good) - asked for same good tech, got him. He fixed, best he could but (this time) put blame on some drain pipe in cellar being too small? They did not charge extra, but said this was last free time for this issue. For this service original date was 8/15/18 and 8/16/18 and wife was charged $287.50. Not sure fair or bad price. So now we are going to have both gas range and dishwasher replaced. Call Mill Town to assist, and also asked for insinkerator (garbage disposal) install, as we had recently changed from septic to in-town sewer. Date was scheduled for afternoon of Wed 11/14, as that was the window Home Depot stated for delivery. Monday AM find that HD will delivery around 11/noon and Mill Town could not come earlier, so had to reschedule. 11/23 was Mill Town first open date. This time scheduled them for AM. Of course this time HD schedules the appliance delivery for 11-3, which I only find out about the night before. Mill Town arrived on-time around 9, un-hooked old range and dishwasher, added new connector for gas, and then installed 1/2 HP garbage disposal, Badger 5. Finished this around Noon, and we are still waiting for HD delivery with no real good info from them. Tech took lunch, and then had to leave, which I understand. Said they would come back to finish. Paid them $1602.60 for install of Garbage Disposal, with new unit (electric already there) and un-hook dishwasher and range, Here maybe 4 hours, even at $200 for equipment, that is $300+/hr??? HD was delayed with appliances (trunk broke down) and actually did not arrive until 5:30 PM. In 15 minutes appliances in house and old removed. Call Mill Town around 5 PM (Friday night) to say appliances would be delivered in next 30 minutes, for which they said if they came out then would be after hour rate. Told to call them back tomorrow. Called them on Sat AM, they said they would try and would contact me back. Never heard from them. Called them back Sat afternoon, told me to call them back Monday AM. Said I wanted to talk to Service Manager, was told they would tell him to call me. Called again Monday AM, said they would put me on stand-by. Why I was not there already after Friday evening and multiple calls on Sat, who knows?? They would call me if they had any openings. Now this is for job I already [over?] paid for. Also on Sunday evening wife was using sink, and with new garbage disposal install, sink was leaking. Turns out no plug in the hook-up for dishwasher, which was not yet installed! Told them this on Sat, still on standby. During day on Monday called them multiple times, same story on standby. Was told later in afternoon (too late) that they had called me 4 times, had tech available, but since no answer they sent him elsewhere. My iPhone showed no messages or no incoming calls, nor did my home phone which has Verizon Fios call screening and mailbox, which sends me an email for any left messages. Again request call from Service Manager - said he would call me Tuesday AM. Now Tuesday evening and no call from either Mill Town or Service Manager. I have at this point in time contact another plumber to try and get some one out. Hopefully someone from another company will be here on Thursday. By then almost a week with no range, no dishwasher and a leaking sink. I have placed a hold on check payment to Mill Town. This is the only thing that I am 100% sure I will get a call back from them about. DO NOT USE THIS COMPANY!! Follow-on - now Tuesday 11/28. I got a friend to help me get a plumber today - Powderly from Billerica (978-663-0164). They came out this AM and finished all to PERFECTION. At least now I have a plumber to call and trust. Cost to me was $275. They said for what I had previously done, probably no more than $200. So total should have been no higher than $600 (on high side), not $1602.60!!! Then perfect timing. No more than 15 minutes after Powderly finishes and leaves, guess who calls? Yes Mill Town, and they think Service Manager had already called and spoken to me, which of course never happened. I am sure the only call I'll receive from Mill Town will be about payment, and maybe this review!

I was able to schedule a technician to come over the same day so I was thrilled. The work was done properly. Both the receptionist and technician coordinator were extremely helpful and polite. Couldn't ask for better professionalism (A++).

You are about to read one sided opinion, but this is our experience with this company. TL;DR, I wouldn't hire them, I felt they took advantage of us when we are in need for help, they just care about how to make the most money from us rather than helping us to complete the task. We are one of the restaurants effected by the 2018 Andover gas explosions. We hired Milltown to help us convert all the equipments to use propane so we can run our business while waiting for the natural gas to fix. Milltown's sale guy, Kevin inspected and told us that all of our equipments can be converted to propane with the conversion kits, we didn't know he was a sale guy when we first met him. He quoted us for $16870, we thought it was high but we had to go with them because we need to reopen our restaurant as soon as possible and we thought that we paid this much we might be able to move faster. A week later they came here to run the pipes and do all the equipment conversions and finally passed the inspection. It took them 2 guys about 3 days in total to run the pipe and changed all l the regulators. Everything passed the inspection, we paid them half for the deposit then we were about to write them the check for the rest but we hold off on paying them because when we started using the stoves to cook, all of the equipments produce only the red flame causing the smoke. Our chefs told us about his and we then contact Milltown and they hired an external contractor to come take a look but none of the actions taken to address the issue. We struggled but in real need to open the restaurant so we did. One of our chef left because he couldn't handle all the smoke. About a week or so, we got a call from the fire department that we had to shut the restaurant because of the gas leaks. We contacted Milltown, all we heard was that we had to pay what we owe them for another $8435 so they can come out here. The manager, Billy, Kevin's boss, threatened us the lawsuits if we won’t pay in full. We told them that what Milltown had done weren’t complete because we couldn’t cook with the smoke and the equipments now didn’t work as expected that was why Milltown had to hire the contractor in the first place. They said the work had completed when things passed the inspection, that was it. All the equipments including hot water heater need to be converted to electric as well. For the 75 gallon tank piping work, they charged us $4600, it took them less than 5 hours. We thought that outrageous but we don’t have time to switch to other plumber at this point.