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"This review is hard because I have previously used this business several times over the past few months. However, I’m so profoundly disappointed in the service I received from Super Service Today last week that I feel compelled to share my experience. Two months ago, I told Super Service Today about a basement leak in the utility room. They charged me $180 diagnostic fee but couldn’t identify the source of the leak. I was assured that things looked as if they were in working order (i.e., water heater, piping, and boiler) and that I would get consideration for the $180 diagnostic fee I paid (without getting a diagnosis) if the leak were to recur. Well, the leak recurred in the basement utility room 2 months later. The "consideration" that I was promised went out of the window once they got their initial payment, and I was charged an additional $5000 for the replacement of a new water heater. To make matters worse, their plumber failed to ensure that the tenant’s hot water and heat were functioning after the water heater installation. The tenant understandably complained, so I reported this to Super Service Today. They inform me that their plumber never switched the valves back on, so they sent the same plumber the next day. Since the door was locked and I out of town, I had to pay $200 for a locksmith to unlock the basement. Super Service Today refused to pay for locksmith despite the fact that the need for the locksmith was a direct result of their mistake: leaving the valves off. After the plumbers comes, he then says that there must be an electrical problem with the relay box because the heat and hot water still won’t turn on. Despite the implausibility that the electrical wiring and/or relay box that were perfectly functioning with the bad water heater would suddenly malfunction with the installation of a new water heater, we have an electrician come over the next day for another $450. The electrician tells us the obvious: there is no electrical problem and all the systems are receiving the appropriate signals, that the boiler is hot, and that the issue is clearly plumbing. Additionally, the senior electrician (who has 20 years of HVAC experience) says that the proximate cause is that the plumber introduced an air bubble into the system during the installation of the water heater. I verbally share the summary of the electrical diagnostic information with Super Service Today at 11:43 am Eastern time on Friday, and finally after a second call, the plumber calls me back at 3pm who says he will share it with the office. I don’t get a call back (this is now the 3rd day for my tenant without heat or hot water), so I call back in 1.5 hours, later only to be told that addressing an air bubble in the boiler is out of scope despite the fact that it was introduced during their $5000 water heater installation. Furthermore, because it is now at the end of the day, they would have to charge me an emergency fee of >$150 (for nights/weekends) + $180/hour to diagnose their own incompetence. I passed, put my tenants in a hotel, and hired a trusted plumber who solved the multiple problems in a couple hours. Yes, that’s right, in addition to introducing an air bubble into my previously functioning system, my plumber documented that they erred in the installation of the water heater. It’s no wonder why there was no heat or hot water. I can deal with infrequent mistakes, as everyone is human. I can't suffer people who make mistakes and don't own them, blame other people (like the electrician), and want to charge you exorbitant amounts to fix their own blunders. That's unacceptable They were paid to leave everything in good and working order. Instead, they left me in a lurch, with large out of pocket costs, and very unhappy."

"Went well. pumps replaced"

"Patrick was great. He pulled a Rat from my kitchen line so great service!"

"I used Sila for the first time this year using their Triple Bundle Coupon (Heating, AC, and Water Heater maintenance). I would highly recommend just calling them to book your appointment (the online chat is not as helpful). But otherwise super easy to book an appointment. They gave me a call about an hour before the tech was supposed to arrive and he arrived within the expected time. I had Nick as a technician. He was extremely cordial and I appreciated how he brought shoe covers (for when he had to walk around inside my home). I also really appreciated all the information he provided after the service was completed. He gave suggestions and product information hat could help improve the performance of my systems and helped explained what those items were in a way that I (not a HVAC pro) can understand. Really glad I used them for my PM this year!"

"Never booked"

"Prompt & efficient, the outcome was a 9.9 out of 10. Price was very reasonable. Jobsite clean with nothing left behind."

"Good, no complaint"

"Quick response and honest feedback on what was wrong with the heater. Richard was proactive in checking the status of the warranty and gave the best service."

"They showed up that day and took care of my problem for a fair price. Recommended."

"I used to like them. Use them for my big install of backup basement sump pump. This time, I was out of the country, my rental property in MA needs a toilet fix. It was a standard water tank leak and we need to replace the inside mechanism. Milltown came and said 'rebulid the toilet', my wife authorize them to do it as I was not reachable at the time their plumber was at the rental property. They were in and out according to my tenant for at most 45 min, rebuilding two toilet tank and fixed the leak. The bill came to be 1200, $600 a toilet. One line item on the receipt is $470 for the kit they use to replace the plastic mechanism inside the water tank. I casually google the kit, I can get a universal sup kit for the toilet to replace that for $20. I called them, manager came on gave me that talk - we did hundreds of toilet leak and we average all of them to come up with the cost for that line item, which includes (a) parts (b) labor (c) our service guarantee for a prompt and reliable service Say they charge $200 /hr labor, 1 hr for two toilet is $100 labor for 1 toilet (remember, the plumber was there like 30-45 min rebuilding the two toilet). Say total parts are $100 (with markup), we are talking about $200 for fixing the leak of 1 toilet. They charged almost $600 for one toilet. You can do that math. I expect some up charge, but I am not paying $300 just for getting prompt reliable service. I turned around and asked for a few reliable plumber quote from Thumbstack with great reviews, most can do the job for $200 labor and I can get them the universal kit they will be able to come on the same day. So maybe if you want Milltown to do bigger job, that is ok. For smaller job, it does not worth it. Replacing the toilet flush mechanism is really not rocket science in plumbing. If I am not thousands of miles away, I would have done it myself after watching some Youtube video. I am willing to pay up charge for the service, but this is really above and beyond the normal up charge range, $1200 for a 30 min job replacing the toilet flushing mechanism in the water tank!!"