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"he didn't put the right lock. that guy called me 16 times."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"If I could give it a zero I would. 2 years ago the water dispenser on my refrigerator was slow and the water was cloudy. They replaced a water inlet regulator. It cost $438, which I have been told was an exorbitant fee. After a month the water was still cloudy. I called to have it checked and was told to replace the filter or buy a new refrigerator. I didn't know at the time what was done but the water cleared up. Fast forward to 2 weeks ago when the water was slow again. I called a different company because I was not happy with this company last time. I had one company tell me they could not figure what was done and there were two hoses unattached to anything. They did not want to work on it because they wouldn't know what to do. They suggested I call a Frigidaire repair company and maybe they could figure out what to do. The Frigidaire person was stunned by how bad the work was. It was the wrong part and didn't have enough inlets to attach all the hoses. The water was not connected to the filter or the water tank so all the money I spent on filter replacements was wasted and the water I thought was being filtered was not! There was also something done to an electrical component that will likely make it impossible to repair. They are working with Frigidaire to see if there is anything that can be done. One comment he made really stuck with me, "this was totally Mickey-moused " Today I spoke with Same Day service and they accept NO responsibility. Didn't even offer to have one of their experienced repair people come out to look at it."

"Scott and team are tremendous! I struggled to find a cost effective / local repair shop for a busted ice dispenser and Scott answered the bell. Prompt, professional and amazing value! I now have ice in my cocktails thanks to Scott at Appliance Works!"

"Our stove was making a bad gas smell and Frank's appliance came out to take a look. Ralph was great. Took the whole thing apart inspected everything and took care of it. Would definitely hire again."

"No problems...but not a “service”"

"They showed up when they were supposed to, they called in advance to tell me that they were on their way. They were very good."

"I have bought appliances from Yale for 3 different houses over the past 15 years. Most recently bought over $65k worth of appliances because I had good experiences before. This time, one of the appliances - a Yale-branded icemaker - was broken out of the box at delivery. Asked to have it replaced, they said no - I had accepted delivery so they would have to repair it. They scheduled an appointment to do so, then canceled it because part was not available, and replaced with an appointment scheduled a month later (which they scheduled without asking if it worked.) I sat and waited, technician came and said part wasn't available, he knew he wasn't going to be able to fix it, but came anyway because there was an appointment. Looked over the unit, told me his supervisor would call that afternoon, and he left. No call. I called back the following Monday, and spoke to 2 different who said they weren't able to help, but a supervisor would call. When he did, he said they had no part for it, no eta for the part to be delivered, and had no units in stock to replace it, but that even if they did that wasn't covered by the warranty so too bad. No apology for the wasted appointment, and in a very dishonest way tried to say that the first appointment is always diagnostic, even though it was specifically rescheduled by them because part was backordered. Said that they deserved the opportunity to fix it instead of replace it, and when I told them they'd more than had that opportunity over a period of months, including the appointment they'd just had, he got upset and said a number of things that were offensive and that there was no path forward for resolution."

"He was amazing - quick to respond on a Sunday no less, came on Christmas Eve, got the part, fixed it, stayed to be sure it worked - saved the day!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."