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New England Gutter Kings Inc
Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair, Gutters & Downspouts Cleaning Service,
About us
We are a locally owned and operated full service rain gutter company with offices in Massachusetts and New Hampshire. We feel that once you meet with our commission-free estimator and review our product information you will see why we are one of the most respected gutter companies in New England with over 30% of our business coming from referrals from our satisfied customer base.
Business highlights
Emergency services offered
27 years of experience
Services we offer
Installation of seamless aluminum and copper gutter, clog free gutter system, copper zinc gutter, gutter guards screens, half round aluminum, repairs & cleaning.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5458 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 16% | ||
| 7% | ||
| 3% | ||
| 3% |
Showing 1-25 of 458 reviews
Mary G.
Nov 2019
They were wonderful, efficient, and thorough. As long as they're in business I'll use them twice a year.
Gail G.
Oct 2019
They came, they gave me a date, they did their thing and I gave them a check. They did a good job. They got rid of all the debris that were all over the gutters. I would recommend them and I would use them again.
Brad T.
Apr 2019
This is an update to my prior review on 4/11/2019. Since placing the prior review, the office manager from New England Gutter Kings contacted me and agreed to work with me to make things right. They agreed to install the final gutter at a cost that would match my other quotes. I think this is a fair resolution. I appreciate Keith's responsiveness to this issue and determination to ensure his customer is satisfied with the work and price. This is a refreshing change to what I have encountered with many other companies in the past who do not respond once they receive payment. Thank you Keith!
Trisha H.
Dec 2018
The cleaning of our gutters was very good, however, they left the bags of debris behind. We were stuck dealing with hundreds of pounds of debris. We had to split the debris into several bags to even be able to move them. Also, garbage collection would not take it so we were stuck figuring out how to get rid of it. I reached out to the company and did not receive a response.
Response from New England Gutter Kings Inc
"We are sorry for the misunderstanding regarding the debris. We do explain to our new customers that we leave the bags of debris behind. This is the case with all gutter cleaning service companies. We will follow up with the customer Monday morning (it is not Sunday and this review was posted on Saturday)."
Audrea S.
Nov 2018
The team that came out put holes in the side of the house and holes in my roof where they placed their ladders. After a back and forth with the office, they finally came out to fix the hole in the siding. Luckily we had before and after photos taken that day. We learned about holes in the roof a year later when skylights began to leak. The company we brought in to repair the issues showed photos of holes the ladders made in the shingles. Overall best price in the market, but you will pay in the long run.
Darby M.
Aug 2018
Fantastic! Replaced about 75% of my standards sized gutters with oversized gutters (steeper roof sections with faster runoff). Even cleaned out some of the remaining gutters for me. That resolved the overflow problems I was having on the steeper sections of roof. The Leaf Relief gutter guards have been doing an excellent job. Home Depot sells the same brand, but only in very short (like 3-4 ft.) lengths for DIYers. That would be a huge pain to install, moving a ladder every few feet! The contractors can get them in much longer lengths and the install goes much faster. A high quality job done quickly! They also did a good job cleaning up after themselves. I would definitely recommend New England Gutter Kings to anyone considering gutter replacement, cleaning or gutter guard installation.
Paul B.
Aug 2018
Real well, there was some debri left in the yard from the gutter flush
Dorothy M.
Mar 2018
The contractors left cut and jaggered pieces of leftover downspouts in yard. Left the old hardware laying around house where the pieces must have fallen. Charged me extra for an option they said I should have. Left an extended corner of downspout hanging. I called and never received a response.
Response from New England Gutter Kings Inc
"We are sorry for this customer's dissatisfaction. The scraps of metal should have been picked up and we missed likely due to darkness, (sunset was at 4:12 PM that day), & the snow that was on the ground (it snowed 5" 2 days before the work was completed). Our crews under normal conditions do an excellent job on cleanup, but when debris is under snow it sometimes is the case that some small pieces of aluminum are usually not found until the spring, which was likely this case as this review was posted 4 months after the work was done. We did receive the customer's email the day following the installation (not a phone call as recollected in the post) regarding shingles sticking up at the corner and we replied 20 minutes after the email was sent to us by the customer with an explanation of what the customer was seeing (based on the picture sent to us in the email). Based on a review of the estimate provided and subsequent work order I do not see that additional charges were made beyond what was originally estimated and signed for. We will contact the customer to discuss her concerns and hope to have all the issues addressed."
Judy M.
Feb 2018
They were fast and professional
Barbara D.
Dec 2017
Two men arrived on time. They were polite and professional. They did a thorough gutter cleaning and left no mess behind.
Jeanne F.
Nov 2017
They were very nice, did the job. I would call them again.
Michael A.
Nov 2017
.
Philip M.
Oct 2017
Did a good job. No problems and was done on time as promised.
Darby M.
Oct 2017
The communication back and forth with the estimate were a little hit or miss, but that's partly my fault for changing my mind about the work to be performed and requesting a couple of different revisions to the estimate resulting in more rounds of communication. Once we decided to move forward, it proceeded very quickly. The crew arrived within 30 minutes of the scheduled start time, were very professional and performed all the work as requested including a couple of details at my request that I had mentioned during the estimation process. They were done in perhaps four hours, and they cleaned up very well. I went around with a magnetic sweeper after they left and only found a couple of screws dropped during the removal of the old gutters.
Steven O.
Sep 2017
Very poorly. NE Gutter Kings required payment be left at the time of service, which was done. The check was subsequently deposited (has NE Gutter Kings deposit markings on reverse). The company sent me a bill but when I tried to resolve the issue by calling them they failed to correct their error when it was pointed out to them. The continued to hound me regarding the "outstanding balance" and even sent me to a collection agency. The only way that I got their attention was by filing a complaint with the BBB. In addition to their billing error and poor customer service in resolving the issue at the time of the service they removed screens and left them on the ground and in some bushes. In response to my pointing this out to the BBB they claimed that they never reinstall screens. This is blatantly false as I had used NE Gutter Kings on several occasions in the past and never had this problem. I found it interesting that they sell gutter covers according to their website... Overall, due to the extremely poor customer service, poor business practices (not crediting account nor having a way to review their deposits) and their failure to reinstall screens I would not recommend NE Gutter Kings to anyone.
Response from New England Gutter Kings Inc
"We regret this customer's bad experience. This customer's frustration was regarding a payment that we did not have a record of. We asked the customer to provide the check number of the cleared check so we could reconcile the missing payment. He refused to provide the number of cleared check (stating it was our problem) which would have ended the discrepancy. As we didn't have proof of payment we continued with sending past due notices through our automated account receivable system. Regarding the screens, it is our policy that in order to properly clean the rain gutters, if they have screens they need to be removed in order to clean them thoroughly. We do not reinstall them because we don't want to be responsible for products that are in poor condition, improperly installed DIY products are or poor quality and design (which is why they have failed in the first place or the gutters would not need to be cleaned!). We have reached out to this customer with hope of regaining his future business."
Tyrone L.
Sep 2017
I was very pleased with the work and I thought the price was fair.
Don S.
Aug 2017
Not great. They failed to notice an obvious leak and were unable to repair it, as they were unprepared. They even had to borrow tools from me. Not professional.
Response from New England Gutter Kings Inc
"We are sorry for this customer's disappointment. We do not supply our rain gutter cleaning crews with any tools or parts as repairs are handled by a separate team that is equipped and trained to do so. With the wide variety of parts and colors needed we find it more efficient to send a service crew at no additional charge to handle repairs found by the cleaning crew. This way the cleaning crew sticks to their schedule and are not delayed so that customers on their schedule for that day are all serviced. In this case, the repairs were done as a courtesy to the customer."
Chris C.
Aug 2017
I was frustrated with them. They had a salesman come and do the quote. I asked them if they do siding as well and he said no. When I came home from work, the guy was like you know your siding is falling over there, we could fix that for you. I was like how much would it cost, he said you would have to pay us to come out so that would be a lot more. So, that was frustrating.
Lillian F.
Jul 2017
Not that great!!
Shlawna S.
Jul 2017
crew showed up a day late and were lazy in execution. Left a mess all over the house/deck, and left the gutters only partially cleaner. Would not recommend.
Response from New England Gutter Kings Inc
"We regret this customers expereince. We have no record of a complaint regarding service and would have taken corrective action immediately. We will be reaching this customer to make good on our serivce,"
James D.
Jul 2017
Outstanding service.
Warren T.
Jun 2017
Yesterday on 6/15/17, I had them come out to clean out my gutters. The leaf guards had clogged and water was spilling out over the gutters and nothing was coming out of the downspouts. My new home is surrounded by Oaks, and the Oak Tassels must have clogged the gutters. I called New England Gutter Kings to clean out the gutters and make them work properly again. The charged me $125. And left me a receipt and a gutter inspection report. The report said that my gutters, miters, end caps, outlets, fascia boards, downspouts and downspout extensions were in good condition. Today on 6/16/17, we got a fair amount of rain and I see water spilling out over my gutters again. Very little is coming out of the downspouts. They took my $125 and did absolutely nothing to clean out my downspouts or gutters. The outright lied on my receipt/inspection report saying that my gutters and downspouts were in good condition. I called them immediately and left a voice mail. I am very disappointed at the gutter cleaning service. Their installation is top notch, but I will think twice before calling them for gutter cleaning. I am hopeful that they contact me soon to resolve the defective gutter cleaning.
Response from New England Gutter Kings Inc
"We are sorry for this customer's disappointment. We have worked with the customer and resolved the compaint."
Linda L.
May 2017
Great! I was given a fair quote, they came the next week and completed the work n half a day, even though it rained!
Marie D.
May 2017
.
LORIN M.
May 2017
.
Licensing
State Contractor License Requirements
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FAQ
New England Gutter Kings Inc is currently rated 4.5 overall out of 5.
New England Gutter Kings Inc accepts the following forms of payment: CreditCard
No, New England Gutter Kings Inc does not offer free project estimates.
No, New England Gutter Kings Inc does not offer eco-friendly accreditations.
No, New England Gutter Kings Inc does not offer a senior discount.
Yes, New England Gutter Kings Inc offers emergency services.
No, New England Gutter Kings Inc does not offer warranties.