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"The whole experience was very smooth, efficient, friendly, and professional. Mary and Tammy were super helpful in helping me find the right pile and density of carpet for our great room, as their showroom has so many styles of carpet and flooring to choose from. Installers were extremely careful in moving furniture and efficient in removing the old carpet & pad, as well as installing the new. I was also appreciative at receiving the Home Show discount. This is the third time I have worked with Mary, and each time has been a perfect experience. Highly recommend!"

"They got us scheduled quickly and were always there early. Worked about 10 hours every day to get the job done. Mauricio, the owner kept in touch regularly to make sure things were going as we had hoped. They did an absolutely beautiful job. Would hire again!"

"There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else."

"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"I hired Paul Davis to lay laminate flooring in my kitchen and hallway. My ice maker coil leaked that lead to my kitchen walls, kitchen floors, hallway, and my small bathroom to get wet. This claim started in Nov of 2021. I got an estimate from Paul Davis from my insurance company. To pull the cabinets out in my kitchen to repair the wall, put the cabinets back in, redo the trim in the small bathroom, lay the flooring, etc... It was close to 5000. The only documents or paperwork given to me about the cost and work that needed done was the estimate. In it, documented my small bathroom being redone with trim, the washer and dryer area being redone with drywall, counters, trim, etc.... Originally, we thought my kitchen cabinets had to be pulled out to repair a wall that got wet, but just taking off the counter, we found out, there was no wall, (there's no wall, to be fixed with no cabinets pulled out and back again to be charged).... More then half of the work did not get done. I received, finally, a bill after a month and half. It was NOT an itemized bill like I asked! It just has what is due which is around 4600. Ok. I asked for an itemized bill because after dealing with them for a few months, I knew, they would overcharge. If an itemized bill can not be issued, clearly there's charges on it that should not be charged. This was one of the most stressful and terrible experiences of my life. The first time that someone came out to do work, was a man and a woman. She said that she was still training. All they did was take off my kitchen counter to try to look at the kitchen wall to see if it was damaged. It turns out, a previous owner had that part of the wall removed. It must of flooded and got wet at a different time. There was just a small piece of the wall from under the sink that had mold that I pointed out. I said I would paint it with mold primmer. The guy said he was leaving to get mold primmer spray paint. I did not think spray paint was a good idea, the spot was small and could be reached with a paint brush. He got primer and missed the spot and got paint on the inside of my cabinets. Then he put the counter back on not even flush against the wall and my paint chipped and cracked around the counter. The only part of the wall that needed repaired was a small area behind my fridge. He really replaced a small amount of drywall then mudded it, then told me to sand it and paint it and left. These people did a terrible job. The girl was new. These were not highly trained and skilled employees and the job was small and done horrible. This charge should not be crazy high. I have pics. Then the paint and floor guy was suppose to come out and never showed up. Finally, the painter was calling me at work, like three times saying he's on his way to paint! Nobody scheduled this appointment. I had to leave work! Then I asked before the work even got started if I could pick up the paint color and flooring. Yea that's a joke. I had to pick a color on the phone! So I just said like an off white!!!! Who picks a color on the phone! He didn't fix the counter and painted an area that looks like he put concrete on the wall because it was so thick. He missed a part of the wall. I ended up repainting most and painted all my trim, door, window, etc.... He didn't even prep the walls. He even said yea, I'm suppose to wait between coats and do so many, but.....I got to get it all done in a day. Oh ok super. The floor people didn't show again. Then, they would just pop up whenever. It took days for 3 people to do that..... All they did was smoke cigarettes and fight. They were not highly trained or ever even laid that material either. They had to remove my old tiles and concrete the floor. Of course they waited to do under the dryer and washer last. It was wet and they had to finish that day and just laid that on wet ground and didn't concrete under that. Then when they removed my trim, they tore my wall! They didn't do all the door transitions which oh I'm sure I got charged for them! They even had a door transition ordered and it wasn't even for my house and I am pretty sure I payed for that! When they got down they would wait in my house laying on the floor for a ride even sleeping! They took the Menards rebate when I payed for the supplies! After he charged me even more for my flooring when they took a sample and did an estimate then charged me like double! I even broke up and trashed my laminate flooring. They even put trash in my outside garbage can but charged me to get rid of materials! My tiles cracked because it took them so long to start working. I work third shift, I would have to rush home then not sleep and this was for weeks. At one point, I got a call, they were dropping off my flooring so I had to get home!!!! Or I guess it would be left outside! I had to guess what, leave work again!I was even scared to sleep because I could get robbed because one dude woke me when I slept once asking me about my collection in a different room!! Finally I said don't do the trim, you have messed up everything! Then they wanted to use my old baseboards but charge me ? He then told me to pick between baseboards or trim. I said no so he said he won't put trim just new baseboards and he will be so kind to take half the cost and I just need to pay 100 more!!!! I went and brought trim and new baseboards and it was a total of 150! Including more wall covering to try to cover my torn wall! Then he had me sign some paper and not sleeping for days, I was worn out. I just signed because I couldn't fight. Then I realized after he left, that probably was retyped and not the original estimate and he just had me sign that to force me to pay him in a contract and was rewrote to not include everything because he left with it and I didn't get a copy! That guy was manipulating and trying to charge a single mother with no child support a fortune because he was playing mind games lying. He would keep changing the price on everything. I could write so so so much more, I paid my bill knowing I just got screwed. This is a horrible company. I do not recommended them. In order to fix all their mistakes in just the hallway, I had to remove my wallpaper, fix the walls, and paint the walls! Then since my counter was not flush against my kitchen wall and there was not caulk or anything to stop water from trickling down the wall behind my sink, it smells like mold under my sink when you open the cabinets, exactly what I told the company would happen!!!!! This company even showed up at my mom's house asking about a fire she just had asking for work! I was sitting right there like really! Don't hire them!!!! I have to hire someone to fix my counter! I want to sue them!"

"Dennis Hughes is NOT a licensed contractor in Allen County. We could never get him to show proof of insurance or bonding. I hope that this review will prevent someone from hiring this company. We hired him to redo a patio roof. The flashing around the utilities pipe was improperly done. The roofing was installed backwards and lacked the proper amount of nails. It was not connected to the house properly. The gutter was installed so that it was useless and prevented windows from opening. We tried to get him to correct the work but he always had some excuse for not doing the work. He was rude and combative and refused to bring his paperwork to prove he was licensed and insured. He yelled at me and my brother as we tried to help my mother resolve this issue. We finally had to hire someone else to completely redo it. I wish that the address for this work would not be revealed to Dennis."

"I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this."

"Services went well..... The guys got here at the time stated. They worked hard at the job, and it looked nice when they were finished. I thought the prices were probably as good as could be found."