Paul Davis

I hired Paul Davis to lay laminate flooring in my kitchen and hallway. My ice maker coil leaked that lead to my kitchen walls, kitchen floors, hallway, and my small bathroom to get wet. This claim started in Nov of 2021. I got an estimate from Paul Davis from my insurance company. To pull the cabinets out in my kitchen to repair the wall, put the cabinets back in, redo the trim in the small bathroom, lay the flooring, etc... It was close to 5000. The only documents or paperwork given to me about the cost and work that needed done was the estimate. In it, documented my small bathroom being redone with trim, the washer and dryer area being redone with drywall, counters, trim, etc.... Originally, we thought my kitchen cabinets had to be pulled out to repair a wall that got wet, but just taking off the counter, we found out, there was no wall, (there's no wall, to be fixed with no cabinets pulled out and back again to be charged).... More then half of the work did not get done. I received, finally, a bill after a month and half. It was NOT an itemized bill like I asked! It just has what is due which is around 4600. Ok. I asked for an itemized bill because after dealing with them for a few months, I knew, they would overcharge. If an itemized bill can not be issued, clearly there's charges on it that should not be charged. This was one of the most stressful and terrible experiences of my life. The first time that someone came out to do work, was a man and a woman. She said that she was still training. All they did was take off my kitchen counter to try to look at the kitchen wall to see if it was damaged. It turns out, a previous owner had that part of the wall removed. It must of flooded and got wet at a different time. There was just a small piece of the wall from under the sink that had mold that I pointed out. I said I would paint it with mold primmer. The guy said he was leaving to get mold primmer spray paint. I did not think spray paint was a good idea, the spot was small and could be reached with a paint brush. He got primer and missed the spot and got paint on the inside of my cabinets. Then he put the counter back on not even flush against the wall and my paint chipped and cracked around the counter. The only part of the wall that needed repaired was a small area behind my fridge. He really replaced a small amount of drywall then mudded it, then told me to sand it and paint it and left. These people did a terrible job. The girl was new. These were not highly trained and skilled employees and the job was small and done horrible. This charge should not be crazy high. I have pics. Then the paint and floor guy was suppose to come out and never showed up. Finally, the painter was calling me at work, like three times saying he's on his way to paint! Nobody scheduled this appointment. I had to leave work! Then I asked before the work even got started if I could pick up the paint color and flooring. Yea that's a joke. I had to pick a color on the phone! So I just said like an off white!!!! Who picks a color on the phone! He didn't fix the counter and painted an area that looks like he put concrete on the wall because it was so thick. He missed a part of the wall. I ended up repainting most and painted all my trim, door, window, etc.... He didn't even prep the walls. He even said yea, I'm suppose to wait between coats and do so many, but.....I got to get it all done in a day. Oh ok super. The floor people didn't show again. Then, they would just pop up whenever. It took days for 3 people to do that..... All they did was smoke cigarettes and fight. They were not highly trained or ever even laid that material either. They had to remove my old tiles and concrete the floor. Of course they waited to do under the dryer and washer last. It was wet and they had to finish that day and just laid that on wet ground and didn't concrete under that. Then when they removed my trim, they tore my wall! They didn't do all the door transitions which oh I'm sure I got charged for them! They even had a door transition ordered and it wasn't even for my house and I am pretty sure I payed for that! When they got down they would wait in my house laying on the floor for a ride even sleeping! They took the Menards rebate when I payed for the supplies! After he charged me even more for my flooring when they took a sample and did an estimate then charged me like double! I even broke up and trashed my laminate flooring. They even put trash in my outside garbage can but charged me to get rid of materials! My tiles cracked because it took them so long to start working. I work third shift, I would have to rush home then not sleep and this was for weeks. At one point, I got a call, they were dropping off my flooring so I had to get home!!!! Or I guess it would be left outside! I had to guess what, leave work again!I was even scared to sleep because I could get robbed because one dude woke me when I slept once asking me about my collection in a different room!! Finally I said don't do the trim, you have messed up everything! Then they wanted to use my old baseboards but charge me ? He then told me to pick between baseboards or trim. I said no so he said he won't put trim just new baseboards and he will be so kind to take half the cost and I just need to pay 100 more!!!! I went and brought trim and new baseboards and it was a total of 150! Including more wall covering to try to cover my torn wall! Then he had me sign some paper and not sleeping for days, I was worn out. I just signed because I couldn't fight. Then I realized after he left, that probably was retyped and not the original estimate and he just had me sign that to force me to pay him in a contract and was rewrote to not include everything because he left with it and I didn't get a copy! That guy was manipulating and trying to charge a single mother with no child support a fortune because he was playing mind games lying. He would keep changing the price on everything. I could write so so so much more, I paid my bill knowing I just got screwed. This is a horrible company. I do not recommended them. In order to fix all their mistakes in just the hallway, I had to remove my wallpaper, fix the walls, and paint the walls! Then since my counter was not flush against my kitchen wall and there was not caulk or anything to stop water from trickling down the wall behind my sink, it smells like mold under my sink when you open the cabinets, exactly what I told the company would happen!!!!! This company even showed up at my mom's house asking about a fire she just had asking for work! I was sitting right there like really! Don't hire them!!!! I have to hire someone to fix my counter! I want to sue them!

The work was professionally done to our satisfaction. The price was very competitive and the estimator especially friendly, courteous, and professional.

Quick response, professional, caring.

Good Company to work with. Professional, Responsive & Helpful. Wish they were were more knowledgeable about, and equipped to offer remediation services to CIRS patients, which requires much stricter protocol and safety measures than ordinary mold remediation.

Anthony Seffernick was our rep from Paul Davis. He was very professional, courteous, and would call to let us know be was on his way. The basement dried out completely. He did remove all the damaged carpet. He did come back for a few days to also check on how dry the walls were. We would hire this company again and request Anthony to do the job.

Very well. They were very professional and knowledgeable about our situation. We were very impressed and would use them again.

Great experience, I would definitely call again. We had a section of damp carpet in one area and I finally called someone, not knowing at all what could be the cause. Very professional and thorough!

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It started off to a rough start getting the work arranged, but after that ever thing went great.

Not a very happy wife and you can guess result.

Drywalling took forever and the Mgr was very unresponsive.

Great work! Their people are respectful, clean and do efficient work.

We had a water line break right after we returned home from spring break. Our insurance company sent out Paul Davis Restoration & Remodeling. The water extraction team were good, but it all went down hill as soon as they started fixing the damage. First they never showed up on time if at all, everything is sub-contracted so I had different people for the paint, the dry wall, and the flooring. My husband had built me a small step in our laundry room for my front loading washer and dryer, which had to come out due to the water damage along with the wood flooring in the kitchen. It was not done correctly, we told them all the measurements and what materials we had used and the guy that built it(who was also the painter and dry waller) didn't seem to understand measurements, it was to short and instead of getting the right materials he rigged it up by stacking wood up. The drywall and paint turned out ok other than he didn't move anything away from the walls to paint behind them. The floor installers did a terrible job! the step in the laundry room is also covered with wood laminate and when we looked at it after they had finished with it, it did not even go completely across to both walls, so there are gaps all the way around. All the transition pieces are coming up and the the front of the step is falling off. They did not even put one of the transitions pieces in because it needed to be nailed down and he did not want to mess with it. When Paul Davis Restoration called with an automated survey I gave them a 1, so when our contact person came out he wanted to know why we gave them a 1 so I took him around our home showing him what all we were not happy about and all he said was "A 1 seriously"? Never once did he offer to make this right or fix the problems. We got tired of dealing with them and decided we would just fix the issues ourselves at a later time. We signed off on the work, not happy at all but tired of dealing with them! I would never again use this company! Worst experience I 've had with any company

Recommend  highly

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I called the company because I found mold in my parents' home. Steven Mwaniki called me back right away and we scheduled an appointment for an assessment later that day. He spent lots of time with me explaining the issues and how to prevent the problem in the future. He used sophisticated equipment including an infrared camera, a moisture sensor and a particle counter.He developed a detailed project list and then his team began executing to that action plan within two days! The whole team was impressive--professional, courteous, and expert. I knew we were in good hands. They came back after the cleaning was dry--on time and with a level of expertise that I am just not used to. Everything was handled. I didn't have to worry about a thing. Because of Paul Davis and especially to Steven, my parents were restored to normal.

Thank you so much!!!

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There was one person, the coordinator, who was hard to get a hold of on the phone, which was frustrating.  I had a better response via email with him.  I had to follow-up with him regarding removing a dumpster in our front yard and about removing plastic from the basement. Their pricing however was the best and the workers were very professional.

All details - Professional, courteous, punctual. Definitely would use again as well as recommend to others!!!!

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They were fine. They were efficient and friendly.

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