Busy Bee Movers Inc

"I am sorry but I think you must have us mixed up with another company because we didn't move a [Member name removed]"

"Since the job was in Columbus, IN and we are in Indianapolis; we were not able to go out that far to give a free estimate. It was told we charge by the hour and the "MINIMUM" charge was 4 hrs. This was written and agreed upon on the contract. The move took 7 hours total. The customer did not complain and paid our employees and tipped them $40 each. Later the customer called to say that she thinks she was overcharged for her move. She stated they took breaks totaling 45 minutes which totals up $80 she wanted credited back to her credit card or she will give us a bad review on Angie's List. I apologized and told the customer I would credit her credit card the $80.00 and after that she was totally happy and thanked me for taking her word for it."

"I'm sorry you feel you were treated unjustly for the timing of your move but I wanted to explain a few things about the service you received. When you originally called to get rates I explained that for a 2 man crew with a truck is $89/hr on a Saturday and they charge from the time we start until the time we finish + 1 hour service charge (within Marion Co.) + $10 fuel and the 3 hour MINIMUM charge was $277.00 When you later called back to schedule the job, I only had afternoon times available. Also, when you explained that you had stairs at the load and an elevator at the unload I explained that your total cost was going to be more and had suggested that you use a 3 man crew to cut down on the overall time but you had explained that you had some help that was going to be there. I explained that afternoon times are approximate and therefore we cannot guarantee arrival times because they ultimately have to have their morning job done before we can do an afternoon job. You wanted an approximate window, in which I gave 12-2pm and then let you know that the driver or I would call that day and let you know closer to what time they would arrive. Never was "latest arrival time" said because it's an unknown. I am the owner and 95% of the time answer all the calls and schedule the appointments and it's been like that for 24 yrs now. I called the crew throughout the day to get an update on their arrival to you and relayed what they said to you throughout the day. Unfortunately their 1st job was not quite packed and ready and thus it took longer than normal. Luckily I was able to get a 3rd man at the last minute to accommodate your move and got the employees fired back up to do your job. Your total cost was $479.00 My employees appreciated the tip! Thank you! Ultimately I feel you would have felt quite different about our service had you scheduled a morning time. Morning times book up the quickest. In fact, I called on your move day, after their morning job called to see if any afternoon jobs would switch with them because they were not fully ready, but was told you needed the afternoon."

"Thank you for the kind words. I will pass it on to James and Mark. :) Thanks!"

"Communication is typically the root of most problems and this review is of no exception. When this move was booked it was asked if we move to storage. This is a common question in which I answered yes we move to storage. We work with many different storage providers and depending on location and if wanting climate and or non climate storage I can recommend someone. On this particular move I recommended Mill Creek Storage because they were close by and had climate controlled storage on the ground floor and are very accommodating in getting big moving trucks in and out efficiently. I doubt their prices are substantially more or less than anyone else for the same sized units or features. I had explained that the storage would ultimately have to be set up by the customer for liability and financial reasons as explained by the storage facilities. As far as the moving charges go; I've owned and operated this company for over 23 yrs and go into great detail of our charges and the same goes with our contracts. Our charges have not changed much if at all in the past 10yrs. However, I explained that in 10 yrs of time most people accumulate more and that is why their move time reflected this. [member name removed] had budgeted this move to be what she paid 10 yrs ago but that is unrealistic due to the volume difference in what she had and inflation. She asked what do we offer for a repeat customer within a month? I told her we give a 5% discount on the 2nd move and usually the second move (coming out of storage) takes less time to load out of storage than loading out of a house."