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"always on time and comes with all the materials needed. takes pride in their work, is very respectful of your home and gives a very fair price for their exceptional service. We are so happy we found them!"

"Horrible experience. Botched job!! Day one after construction I asked someone to please come look at the job!! Steve blew me off until time to collect final payment. Then tried to tell me it was acceptable job. After two attempts to fix some of the issues. We felt defeated. Then Don Harr called , ask about how it went. He immediately came out to look, after looking the problem was reveled, First, the OSB board was installed wrong, which made everything not line up correctly. He also stated that he had recommended another installer to do our job, He admitting to the fact that Steve was too busy and changed what he had proposed for our job. At that point we threw our hand up ?? What were we to do tear it all off and start over ??? I was lead to believe that Steve was in charge, latter found out we should have called Don from day one. Don was the only truthful one if the bunch!! Even the Window and Gutter installer’s called Steve about the job after they saw the condition ."

"The whole experience was very smooth, efficient, friendly, and professional. Mary and Tammy were super helpful in helping me find the right pile and density of carpet for our great room, as their showroom has so many styles of carpet and flooring to choose from. Installers were extremely careful in moving furniture and efficient in removing the old carpet & pad, as well as installing the new. I was also appreciative at receiving the Home Show discount. This is the third time I have worked with Mary, and each time has been a perfect experience. Highly recommend!"

"They got us scheduled quickly and were always there early. Worked about 10 hours every day to get the job done. Mauricio, the owner kept in touch regularly to make sure things were going as we had hoped. They did an absolutely beautiful job. Would hire again!"

"There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else."

"Worst contractor I've ever worked with. Almost nothing was completed or done correctly. The windows are the only thing that we are completely happy with. Permits were not properly pulled, no inspections were ever passed, siding & stone veneer was improperly installed, room addition was never completed, patio & pergola were never even started. Job was estimated to take a couple of months; finally fired Mark Spencer of Legacy Windows and Doors after 1 year of being lied to. He stole our money. He is a crook."

"Communication is terrible! Brittany will ignore you and ingnore you time after time"

"Dennis Hughes is NOT a licensed contractor in Allen County. We could never get him to show proof of insurance or bonding. I hope that this review will prevent someone from hiring this company. We hired him to redo a patio roof. The flashing around the utilities pipe was improperly done. The roofing was installed backwards and lacked the proper amount of nails. It was not connected to the house properly. The gutter was installed so that it was useless and prevented windows from opening. We tried to get him to correct the work but he always had some excuse for not doing the work. He was rude and combative and refused to bring his paperwork to prove he was licensed and insured. He yelled at me and my brother as we tried to help my mother resolve this issue. We finally had to hire someone else to completely redo it. I wish that the address for this work would not be revealed to Dennis."

"I rarely feel the need to write a review or blast anyone on social media. I have written a review maybe twice in my life. That being said, I read reviews for almost every purchase I consider. I know reviews can pull a lot of weight and I value them, good or bad. This is a long one but one you will want to read if you are considering using this business. My husband and I ended up visiting Vision Floors and more in Lafayette, IN, after [Company information redacted] failed to show up to our scheduled in home consultation. I had never heard of vision floors but was pleasantly surprised by our visit to the store. Sarah was very helpful and patient with us as we scoured their flooring until we found one we loved. Financing was simple and fast as well. We had our home measured, got the floors ordered, and scheduled an installation date. November 19th. Bobby was our installers name I believe. He and another guy removed all our old carpet and prepped most the floors for the new vinyl flooring in one day. They would have finished installation the following day except they ran out of flooring. Yep. Nearly 1200 sq ft of flooring and they came up 3 boards short. Guess how long our floor sat unfinished? Almost 3 months. Read on. Ok mistakes happen. No biggie. We just have to order more flooring and they’ll come finish it. We very patiently wait to hear something and when we didn’t I then sent a text to Sarah November 24th but got no response. It’s coming up on thanksgiving so we cut them some slack. We had other projects we were working on anyway. Wait yet another week, still not a peep. Sent another text December 1st. Finally get a response the boards arrived they will be out in 2 days. Great. The next day got a text all the boards are damaged and have to order more. They blamed UPS. Ok **** happens just have to wait for another shipment. *Crickets* Ask for an update December 11th. They’ll be out on the 16th. Great. December 16th installed the wrong floor. Yes, the wrong floor. Our planks had black beveling and the 3 they installed did not. Also the coloring was slightly different but noticeable. So now we have mismatched flooring running down our hallway. Cool. Why they even installed this floor is beyond me. I’m convinced they thought we wouldn’t notice and would get away with it; they claim it was a manufacturer defect. Either way the floor should have been inspected more closely before installation and the so-called experienced installers should have stopped what they were doing. But they went ahead and installed it anyway as well as the trim and the transition and caulked along the stonework as if nothing was wrong. I sent pictures of the floor showing the mistake.No response. Husband calls the next day and leaves a message. No response. 3 weeks of unanswered texts and calls. Husband finally drives 45 minutes to the store on a Saturday to talk face to face. Was told they are still trying to get useable boards. THEN COMMUNICATE THAT TO US.!! The silence is what kills us. How can something like this happen and you don’t inform your customer as to every step you are taking to rectify the situation? Why do we have to ask for updates as to what the **** is going on over and over again for weeks? We are very frustrated at this point to say the least. January 7th asked for update. Nothing. January 16th asked for update. Nothing. Finally January 21st, we get a text. They have the floor, when can they come out. We gave them our availability. We both work 6 days a week and getting days off is not easy so they need to be flexible and work with our schedule. Simple request right? Nope. Another week of silence. January 29th asked for an update and get a response of Monday Tuesday or Wednesday of next week. Well Monday Tuesday and Wednesday came and went and not a peep. Friday asked for an update. Nothing. I informed them on February 6th that I had February 11th off so I asked them to make it work. They did. They sent someone out and I’m relieved it’s finally finished. But that’s not all... While the guy, I believe his name was Jeremy, was here doing us this huge favor of fixing their **** up, he took a phone call and was telling whoever he was talking to about the job he was at. How he had to fix a mistake he didn’t make and that the mistake was “barely even noticeable.” That it was “just missing a black line” (the beveling) and that “you really had to look hard to notice it.” I couldn’t believe what I was hearing. Are you kidding me? First, you don’t talk like that in front of the customer. Super unprofessional. And second, we paid a ****load of money for our floors and even if you don’t think it’s noticeable we notice it and have to look at it every day. It was done incorrectly and most definitely needed to be fixed and I don’t need to hear you complain about it. Just do your job. I will tell my story to anyone that will listen to me. I have already told my family, friends, and coworkers not to do business with vision floors if they are ever in the market for new flooring. My experience with this business warrants a bad review. They should be called out publicly for their bad business practices and horrible customer service. I understand people make mistakes and had this company made any effort to keep us informed, or at the very least show a little remorse or act a tad apologetic, I wouldn’t feel the need to shame them. The lack of communication has been unreal. I hope no one else has to go through this."