Star Heating & Cooling

My son's furnace was not working so he called Star Heating and Cooling. The tech indicated that he wasnt sure what was wrong but thought that it might be a bad board. Charged $180. Price quoted for a new board was going to be around $700. I found the board at a local hvac supply house for $230. We installed new board (about a 5 minute job) but still had the same error code. Took my son and I just a few minutes to determine that one of the pressure switches was bad (should have checked switches before buying new board but made the mistake of assuming that the technician had checked out the pressure switches). Ordered a new pressure switch for $30, installed and all is working fine. The folks at Star are either incompetent or dishonest; I suspect the latter.

Just fine; at least everything is working(:-) I have been using this company since Mike Wallace first came to my house check out my then heating/AC system almost 10 years ago. He was the only one of the several companies we called to actually check in the crawl space to see what needed to be done! Everyone else who came was a pure salesman. Mike is semi-retired from the heavy lifting now, but still oversees and has excellent people working for the company. People who do a good job and are pleasant to work with.

The technician diagnosed that a capacitor needed replacement. He did that and checked the total system. He also added 8-1/2 ounces of freon to the system. I was able to use Star's 10%-off coupon for senior citizens.

We absolutely love them. We got 5 years no interest with them. The salesman spent a lot of time with us. We did call 3 people but went with Star due to the financing. We really felt we got a great deal because we had 2 or 3 rebates plus tax incentives. They were very professional, very helpful and just the absolute greatest. We try to send business to them. This was the best experience we've every had in home improvement.

Pretty good installers were polite but left some trash out on my grill. I had to ask about how to replace filter and never shown how to operate new wifi thermostat(had to google this) but within 2 months I needed more refrigerant. They Filled it and they were back two weeks later thought it was coil, replaced that but later found out there was a leak but couldn't find it. So when installed clearly they didn't do a pressure check to make sure pressure was good. Last guy said they'd come back out the following week to see how much I've lost and have the office call me to discuss leak. No contact and it's been 3 weeks.

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System was installed in 1/2017. The owners son came to make adjustments after intallation. Very arrogant, made adjustments to his liking. Later another service call, he totally changed all settings. I was promised my equipment would registered by the company. The office manager never registered the product or sent an owners packet as promised. Thev system not fully charged upon installation, promised someone would come in the late spring to check charge....never happened. I was told by the office manager Sarah Wallace she didn't register the product due to being short staffed. Sarah Wallace rude and unprofessional...I have emails that demonstrate her dishonesty and rather crude behavior. Carrier rep Bruce [last name removed] unprofessional..terrble experience. Be wary of Star and Carrier...dishonesty! Dwight....I left your folder alone. Hadn't proceeded with anything because quite frankly I don't believe you will be satisfied with anything. You wrote a terrible review about us and wanted you're money back and weren't willing to do what needs to be done so we could give you your money back. Once your labor warranty with us is up....maybe its best for you to get another company to take care of everything for you? This relationship doesn't seem like it's going to get much better. You haven't given us much choice in the matter to either make things right or come get equipment and return your money.

unknown

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There was not a single problem. I would say they were top-notch, and very professional, and honest about everything. I feel confident spending $6000 on them. There was nothing left. It was like they were never even there. I would recommend them if someone were looking for some honest HVAC contractors that do great work, and people you feel comfortable letting into your home.

unknown

I can't begin to say how much trust I have in this company. They have never let me down in service and repair. Star Heating you are a five star company.

I have two complaints. They didn't get the charge on the A/C unit set correctly and once it got hot it couldn't cool the house. They did quickly set a service time and corrected the issue with no fuss. The second issue is the inner communications of the office. They seem to have a lack of communication between the office and the sales team and don't always know who is taking care of the sequence of paperwork and filling for rebates. The office staff hasn't followed through with what they told me they were going to do, which was research an issue and inform me of the status of the situation.

unknown

Our 12-year-old heat pump needed around 2000 in repairs so we began getting quotes from dealers about a new unit.  I had 4 different quotes ranging from Trane, Lennox and Carrier products.  Star heating and cooling was the 2nd cheapest when it came to overall cost, but my salesman Marshall was the only salesman to explain how the rebates, financing and the units worked.  What I mean by that is he took the time to explain why different companies offered rebates and no financing or vice versa.  In the end he was upfront in telling me there really is no free money when it comes to 0% APR in the HVAC world (he compared it to buying a car, take the rebate or taking the financing you usually don’t get both).  That took me by surprise but I liked it.  Star was also the only company to inquire about switching from electric to gas.  After lots of research I was still skeptical but Marshall and the owner guaranteed my bills would be lower, so much so that they put it in writing that if my heating and cooling bills did not drop by switching to gas they would replace the gas unit with a heat pump free of charge.  That impressed me.  The heat pump I currently had was a Trane XL14i so it wasn’t a builder grade but a very good and efficient unit.  We decided to get a little higher end model due to just having moved in to our new home less than a year ago and having plans to live here for a long while, so we purchased a Carrier Infinity 59TN6 Gas Furnace and a Carrier Infinity 24ANB6 AC unit along with the Infinity Thermostat we also added HUMXXLFP Humidifier.  The price listed above does not include the $1925 in rebates offered.  So that made the price a bit more competitive.   Finally, one of the other quotes I had offered a 15 year parts and labor warranty, when I told Marshall about that Star Heating offered 10 years parts and Labor so long as I signed up for their yearly plan (no big deal because I planned on doing a plan due to the high cost of replacing a unit) but something to think about.  

 

Installation took the majority of the day but it went smooth, the guys worked hard and did a great job making things look nice and cleaning up.  They installed a new gas line into my house with a T to allow us to convert something else to gas if we want.  The owner was onsite and Marshall did check in as well. It is spring time so I have not really tested out the product but I’m going to assume it works, we installed the unit before the gas line was ran due to Star's scheduling so we will be able to test it out in a week when our gas line is run to the house.    

 

I would recommend Star Heating in Cooling to anyone who needs a new system.  I would also recommend educating yourself on what you are buying.  This is something I did a ton of and while it probably drove Marshall nuts that I was emailing him constantly about different things, he answered every question I had and went out of his way to make sure I was happy.  He even brought over a space heater, incase it got a little chilly in the house, to cover the gap between the install of my new unit and the gas company running the gas line to my house.     

Arrived on time, very professional and great installation crew. Finished work looks great. Won't use anyone else in the future when I need the AC replaced. Highly recommend Star Heating and Cooling.

Not well. Upon attempting to install the WiFi, remote control thermostat, he shorted out the controller board. When I asked if there was a problem, Mike said yes, but he would figure it out.



Not well. Upon attempting to install the WiFi, remote control thermostat, he shorted out the controller board. When I asked if there was a problem, Mike said yes, but he would figure it out.



He installed a used thermostat he had in his truck and left my house with the furnace disassembled, the front covers off and wired around the zoning board. ( dated pictures available). My upstairs thermostat was no longer working.



Before he started the attempted installation, we discussed the future need to replace my furnace and air conditioner, at which time we were looking at the furnace and zoning board. Mike gave me an approximate cost and advised we would not need to replace the zoning board (approximately $1200.00) as it was working. (The lights were on and my upstairs thermostat was receiving information from the board).



It is now the beginning of August and Star refuses to repair the damage. When I could not get a response from Star, I contacted Carrier and they confirmed the WiFi, remote control thermostats were not compatible with furnaces over 4 years old.



I believe a reputable company should have known about furnace component compatibility and would repair damages they cause.



Stars response below is an outright lie. Mike never offered to fix the issue he denied there was an issue.

Company Response:
1)The dated pictures prior to Mike Wallace's arrival showed the zoning board operational. 2) Mike provided an estimate of replacing the furnace in the future and in that estimate advised the zoning board was still good and would not need to be replaced. 3) If the repair was completed properly, why would anyone go through this process? 4) Reference the Indiana Secretary of State website. You will be surprised to see no HVAC license. 5) Move forward with caution before contacting this vendor!

An estimate from another company was over $2,000.  This company came promptly and gave us a much better deal.  They were on time for the estimate and the work and finished in one day.  We were very pleased!

15 days in early June with out home A/C ... Ugh!  My first repair provider I called came three times to change a capacitor to my 7 yr old Carrier heat pump. Then gave me an estimate to replace the whole unit (Carrier $5300) or replace it with their preferred model (Trane $8300).
Ten days in and I was getting desperate. Called  Star Heating & Cooling and spoke with Sarah.  Star has a nice "Free Second Opinion" option -- Woohoo!  She sent her dad (Mike, the owner) out as soon as she could and he came & told me I just need a new compressor ($1950).  But they needed to order the part from Carrier. Turns out the original installers of the heat pump failed to register the installation with Carrier (I could have saved an additional couple hundred bucks!) but the original part has a "recall note" on it and a forthcoming rebate, so cest la vie.
Part came in Thursday evening -- installed first thing Friday morning.  By noon, the house was cooling. By 3:00 or so, life was back to normal.
Thanks to Sarah, Mike, & Donovan! Y'all Rock!
JamesK144

It was great. They worked me in to a very busy schedule and as a result had to stay over to about 7:30PM. The owner of the company himself came by to help finish up the job. They were professional, friendly and accommodating in every way. I had a very good feeling of trustworthiness and comfortable with the entire purchase and installation process. Their salesman, Marshall, was the best. He explained all the details of what I needed and made you feel like you've known him for years. He even followed up after the installation to see if it went the way I expected and then again a few weeks later to make sure I filed for any rebates from my local utility company. When I said I had not, he took it upon himself to file for me.
You will not go wrong using this company!

unknown

They did a great job!
Beat Williams on price for comparable units by $4,000 and found a rebate from Carrier for the heat exchange failure for another $800.
They even did the paperwork for me to get the rebates.

Called early when furnace stopped working.  Cold morning and he was here many hours before promised, didn't want us to be cold. Wonderful service as usual.

It went real well. They did it in one day. They do commercial business as well.

unknown