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"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

We're a local small contracting company ready to take on your next project ? big or small.\nFrom kitchen & bathroom remodels, decks, and general repairs to commercial work ? we do it all with quality craftsmanship and honest pricing.\n? FREE Estimates\n? Reliable & Insured\n? Family-Owned & Operated\n? Serving Alton and surrounding communities\nIf you're thinking about a project, now?s the perfect time! Message us, comment below, or give us a call (618-915-9749) for your no-obligation free estimate.\nLet?s build something great together! ??\nEssentialconceptsllc.com\n

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"This company was very easy to deal with from quote to install. Bryan was understanding of our needs and helped steer us toward the right doors that fit those needs down to the smallest details. Their door and window lead installer has years of experience. Any house more than a few years old has some kind of issues on install but their installer was able to adjust and quickly remedy any house issues for a perfect install. Covid slowed down the process of getting the doors built from the factory but I can't hold that against New Transitions and when the doors did come in their scheduler called right away. Bryan was very responsive during the wait time between order and delivery of our doors. I'll be putting this company high on my quote list for my upcoming bathroom remodel."

"Very well! These guys are very oprofessional and the product is really high quality.
The projects:
1) Tile resurfaced (tub/shower surround and floors). While the product looked good and the optuions were numerous, the price was prohibitive. The cost of resurfacing is not cheaper than getting allnew tile. When I compared the cost of Miracle Method to getting the existing tile torn out, resurfacing the drywall, purchasing tile and grout, and having it all installed professionally, the Miracle Method was still several hundred dollars higher than the cost of tile removal-prep-puchase-installation (about 10%) higher. It just was not worth the extra money to end up with something that would not look as good (or as authentic) as actual porcelain tile. Still, I was impressed witth the prioduct and their process...and there their method is likely a lot less messy. 
I might have actually followed through if there was a substantial savings. So, i will just pay the money to have the tile torn out and replaced.
2) Bathtub refininsh: Wow! The tub looks amazing! In all honesty, I did not comparsion shop this with other service providers. But with an Angie's List coupon, I felt it was worth the money. The technician was very prompt, professional, courteous, and diligent. GHe explained eveything to me before he started, and as he progressed. He spent some time prepping the tub for the final acrylic coats, thoroughly cleaning and sanding. Then he filled in any chips before he re-coated. Finally, he added a non-slip surface in the same sahpe as the uniquely shaped tub. Fantastic!
I don't know how the product will wear over time, but he assured me I should get 10-15 years, with normal usage. I'm a happy customer!
"

"It went very well. Looks really nice. Newer finish on tiles is wonderful. They used 2 different colors for me."

"Thanks to Jason and his crew, I now have the kitchen of my dreams. They installed cabinets, lighting, flooring, backsplash, etc. They even sanded down my popcorn ceiling. It looks brand new. In addition to my kitchen, they replaced baseboards in my family room and installed hardwood in my foyer. Plus, they did a great job cleaning up afterwards. These young men are extremely professional and polite. They communicated with me every step of the way. I'm beyond pleased and could go on and on..."

"The entire experience with Josh Dunn and his team went extremely well. I had another contractor over to look at the space, and his estimate was 30k, he really had no good ideas for what to do with the originally awkward layout, and he advised that I should move my two kids (ages 1 and 4) out of the upstairs during the remodel. Josh walked in and immediately envisioned what to do with the space and came in with a lower estimate. He and Mike worked meticulously, controlled dust, and cleaned up every afternoon before they left. They did any and all sawing and tile-cutting outside. My baby took naps in the basement, but both my kids slept at night in their own beds in their rooms, and I never worried about dust. Josh and Mike are polite and professional, keep you informed of the process, and are also very good at what they do. No drywall seam is visible, no tile is crooked, and the paint job is extremely clean. Our remodel was extensive enough that we needed city (Richmond Heights) permits, and that required that separate electricians and plumbers do that work and that everything (electrical, plumbing, building) be inspected two times. All of that slowed things down, but Josh and Mike communicated so well and kept everything so neat that I had no complaints. They also subcontracted out to workers who were as nice and professional as they are. I will have Dunn Home Improvements do any home remodeling project, large or small, that arises in the future."

"They could have completed the job completely. They took pieces of it apart but they did not put those back together. I had the son of the maintenance guy put them back together. I'm just complaining about the completion of the whole job but the quality, workmanship, and everything were fine."