Get matched with top ceramic tile pros in Hamel, IL

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"Amazing work. Showed up even though there was a snowstorm. The workman got right to work, and when I came home that night, the bathroom was cleaner than when I left it. The tub was a sparkling white and all of the fixtures looked like they'd been polished. I am so happy we had this done. It's like we have a brand new bathroom."

"Very well! These guys are very oprofessional and the product is really high quality.
The projects:
1) Tile resurfaced (tub/shower surround and floors). While the product looked good and the optuions were numerous, the price was prohibitive. The cost of resurfacing is not cheaper than getting allnew tile. When I compared the cost of Miracle Method to getting the existing tile torn out, resurfacing the drywall, purchasing tile and grout, and having it all installed professionally, the Miracle Method was still several hundred dollars higher than the cost of tile removal-prep-puchase-installation (about 10%) higher. It just was not worth the extra money to end up with something that would not look as good (or as authentic) as actual porcelain tile. Still, I was impressed witth the prioduct and their process...and there their method is likely a lot less messy. 
I might have actually followed through if there was a substantial savings. So, i will just pay the money to have the tile torn out and replaced.
2) Bathtub refininsh: Wow! The tub looks amazing! In all honesty, I did not comparsion shop this with other service providers. But with an Angie's List coupon, I felt it was worth the money. The technician was very prompt, professional, courteous, and diligent. GHe explained eveything to me before he started, and as he progressed. He spent some time prepping the tub for the final acrylic coats, thoroughly cleaning and sanding. Then he filled in any chips before he re-coated. Finally, he added a non-slip surface in the same sahpe as the uniquely shaped tub. Fantastic!
I don't know how the product will wear over time, but he assured me I should get 10-15 years, with normal usage. I'm a happy customer!
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"I Asked Angie's List for help in finding a provider that could replace 4 damaged kitchen tiles.  They provided me 3 names and after reviewing reports I decided to try Tub Company.  I sent email with pics of the tile and in a day or two received a call from Jeff, the owner.  I explained I had replacement tiles and original grout. He asked a few questions but felt the pics provided enough info to give a bid over the phone.  I agreed and we set up an appointment.  Eli showed up.  He was very professional and courteous.  He did state the repair would kick up a lot of dust as grout would have to be cut with grinder.  Jeff had already alerted me to that over the phone.  Importantly I did express my concern about limiting the dust as best as possible.  Eli really did do a good job of sealing off the area as best as he could with plastic.  He also covered the kitchen cabinets, opened window and placed a fan in it to draw as much as possible outside.  He also used a grinder that had some sort of vacuum to draw as much of the dust as he could. Eli replaced three of the tiles and was able to patch a small chip in one tile so it did not need replacing, thereby saving me one of the few replacement tiles I had left in case I need a future repair.  Can't tell where chip was.  Good match. He set the tile and then let it sit overnight to get a good seal.  He then came back next morning and grouted.
I can't believe how much better the flooring looks in the kitchen.  I guess we just tolerated the cracked tiles and got used to it. My wife and I are very pleased with the job Tub Company did.

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"Bryan with New Transitions was great to work with from start to finish. We were seeking to remove a shower tower installed by the previous owner and replace with a standard shower head and valve. Bryan walked us through the job, linked us up with his tile wholesaler, who were also great to work with, to pick out our materials and then fit us in between others jobs since ours was relatively small. In addition to the high quality of the work performed, Bryan was always on time, communicated very well throughout the entire process and is very, very easy to work with. I would recommend him to anyone looking to tackle small or large bath and kitchen remodels."

"The services performed were very good.  They arrived on time and installed the new carpeting in the amount of time that they estimated.  The quality of the work performed was very good.
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Installation and sales of floor coverings including carpet, tile, VCT, laminate, hard wood & ceramic.

"Did an excellent job inspecting my crawl space for mold. Very knowledgeable. I would highly reccomend."