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"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

We're a local small contracting company ready to take on your next project ? big or small.\nFrom kitchen & bathroom remodels, decks, and general repairs to commercial work ? we do it all with quality craftsmanship and honest pricing.\n? FREE Estimates\n? Reliable & Insured\n? Family-Owned & Operated\n? Serving Alton and surrounding communities\nIf you're thinking about a project, now?s the perfect time! Message us, comment below, or give us a call (618-915-9749) for your no-obligation free estimate.\nLet?s build something great together! ??\nEssentialconceptsllc.com\n

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"Very well! These guys are very oprofessional and the product is really high quality.
The projects:
1) Tile resurfaced (tub/shower surround and floors). While the product looked good and the optuions were numerous, the price was prohibitive. The cost of resurfacing is not cheaper than getting allnew tile. When I compared the cost of Miracle Method to getting the existing tile torn out, resurfacing the drywall, purchasing tile and grout, and having it all installed professionally, the Miracle Method was still several hundred dollars higher than the cost of tile removal-prep-puchase-installation (about 10%) higher. It just was not worth the extra money to end up with something that would not look as good (or as authentic) as actual porcelain tile. Still, I was impressed witth the prioduct and their process...and there their method is likely a lot less messy. 
I might have actually followed through if there was a substantial savings. So, i will just pay the money to have the tile torn out and replaced.
2) Bathtub refininsh: Wow! The tub looks amazing! In all honesty, I did not comparsion shop this with other service providers. But with an Angie's List coupon, I felt it was worth the money. The technician was very prompt, professional, courteous, and diligent. GHe explained eveything to me before he started, and as he progressed. He spent some time prepping the tub for the final acrylic coats, thoroughly cleaning and sanding. Then he filled in any chips before he re-coated. Finally, he added a non-slip surface in the same sahpe as the uniquely shaped tub. Fantastic!
I don't know how the product will wear over time, but he assured me I should get 10-15 years, with normal usage. I'm a happy customer!
"

"Excellent experience. Drake arrived as scheduled and went to work immediately. He sealed off the bathroom which kept dust from escaping. The process took about hours. The tub looks wonderful, much better than I expected. I would definitely hire them again and I do recommend them. They are professional, courteous and they clean up after the job is complete."

"It was great! We have been doing a home remodel for the past 9 months and have worked with a few contractors on some projects. Dunn was amazing. They were prompt, very professional, and cleaned up daily. From the quote to the final product, we were completely happy. The tile work was done beautifully as well as the tub and shower surround. We have one more bathroom to remodel and they will be our first call. The pictures of the completed project (the shower picture was taken the day before they completed the project.)"

"As advertised... Great job cleaned instead of refinish
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"I love the type of flooring he recommended and installed it flawlessly. I will hire again for future flooring and tile projects."

"The gentleman was very nice and he did a good job. My only complaint was that his finishing work was not the best. There are certain areas on the baseboard and trim where I can still see the previous color of paint."