Get matched with top backsplash installation pros in Wood River, IL

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

Tile and stone service with the best quality and responsibility

SRV Solutions, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with your home projects. We specialize in kitchen, bath remodeling, major renovations, flooring, tiling, interior and exterior painting, drywall and more! Call today to get in touch with our staff, and to learn more about what we have to offer!

We're a local small contracting company ready to take on your next project ? big or small.\nFrom kitchen & bathroom remodels, decks, and general repairs to commercial work ? we do it all with quality craftsmanship and honest pricing.\n? FREE Estimates\n? Reliable & Insured\n? Family-Owned & Operated\n? Serving Alton and surrounding communities\nIf you're thinking about a project, now?s the perfect time! Message us, comment below, or give us a call (618-915-9749) for your no-obligation free estimate.\nLet?s build something great together! ??\nEssentialconceptsllc.com\n

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

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We had a yellow cultured marble roman tub, which had a large step (which was dangerous) to enter the tub.  We removed the step, made a wood side panel for the tub, retiled the floor area where the step had been, installed marble around the top of the tub, and then had Miracle Method spray the interior of the tub to make it white.

Bob came to bid the job and provided very complete prices for the different options we were considering.  Very professional and a wealth of information.

Cory was our technician.  He was excellent, fast, on time and meticulous.  He explained everything, and was excellent at protecting the surroundings.  We are so very pleased with the result.  He is a gem!

Thanks to everyone at Miracle Method!

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"While at first glance the work looks good the contractor could use some lessons on detail. Basically, CR is painting the tile with a durable, highly adhesive paint. When painting it is customary to remove from the wall fixtures that can be removed in order to paint "behind" them-- i.e. light fixtures, electrical plates, etc. CR did none of that. They merely taped over the fixtures and went to town. The result is that around all of those fixtures I can still see a thin border with the original blue/pink tile. Worse, we informed them that one of the light fixtures would definitely be replaced with another with a smaller footprint and they still painted around it so now we have a large blue border around that fixture. In addition, CR failed to properly coordinate work with the general contractor resulting in some tiles going unpainted entirely. Some of those unpainted tiles were eventually painted but not all of them. Our experience with the durability of the product is mixed. The work in the hall bathroom has stood up to heavy use. There has been very little chipping and zero peeling. However, in the master bathroom the shower floor began to peel up less than a year after the work was complete. We called CR and it came out to repair. That repair peeled up less than a year later. We called again and CR repaired it again. It peeled up again and we called again. This time I was informed that to properly repair the peeling they would need at least $300 additional dollars. This was quite frustrating given that the shower floor had never lasted more than the one year warranty. Rather than pay for a repair I felt should have been done for in the course of doing good business I made the repair myself. I stripped off all the old paint, scuffed and etched the tile, and then used a contrasting textured concrete paint to refinish the shower floor. I looks much better and thus far has stood up much better than the original work. Overall, the quality of the work could be better as well as customer service. The product seems to be good if applied properly."

"It was great! We have been doing a home remodel for the past 9 months and have worked with a few contractors on some projects. Dunn was amazing. They were prompt, very professional, and cleaned up daily. From the quote to the final product, we were completely happy. The tile work was done beautifully as well as the tub and shower surround. We have one more bathroom to remodel and they will be our first call. The pictures of the completed project (the shower picture was taken the day before they completed the project.)"

"First let me say that I LOVE my new shower. The tile looks perfect, wonderful, beautiful, and they did an amazing job. The men that worked on our shower were punctual, friendly, professional and efficient. I would really have absolutely no complaints except-
Apparently the employee that bid the project for us no longer works for the company. And he underbid our project by a lot, based on the huge reaction of Jason, who was the first guy to come out to start work on it. He told me that they were going to have to walk away from the project because they would lose so much money because the project was SO underbid. So the owner, Lenny, calls me and tells me the same thing, which was basically just totally unacceptable as I had signed a contract, paid my deposit, and arranged for the work to be done about a month in advance. He offered to give me my deposit back plus $25 for the inconvenience. $25. $25 to make up for the three other bids that I didn't take from other companies, $25 for the extreme aggravation it would have been to either get the shower rebid, or contact the people I had already rejected and made arrangements, $25 for more weeks of having our bathroom in limbo waiting for the shower to be redone. So no, I did not accept that offer, and they started the work as promised, finished the work and I couldn't be happier with how it looks, and charged me $250 more than what was originally bid. So for $250 they were willing to just walk away, break a contract, and leave a customer in flux? For $250? I don't get it. So unfortunately, even though their skill is amazing and their employees very professional, I don't think I could recommend them to anyone based on the blow they dealt me on the first day. Perhaps my experience was a once-in-a-lifetime thing, but I wouldn't want a friend to go threw the aggravation if they didn't have to. Because boy was it aggravating!
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