B-Dry Solutions Waterproofing & Foundation Repair

I contacted B-Dry Solutions in early June, 2024 to install an egress window in my basement. The price was reasonable and they communicated well all throughout the whole process. I received calls from the scheduler at the main office the week prior to installation and she was very helpful giving me an idea of what to expect. The installation team came on Tuesday, July 23, 2024 and completed the entire installation in seven (7) hours. The installation team (Jordan, Matt, Cody-1 and Cody-2) was professional, they knew their job responsibilities, and were efficient with their time. I was extremely pleased with all the work they completed and the end result was a beautiful installation. The inspector came this afternoon and highly commended the finished job. I couldn't be happier with the new egress window and the quality of the work done by B-Dry Solutions. I would use their services again if I had to install another egress window.

Great company to work with! I had been given recommendations not to go with the other local company so I went with B-Dry instead. They were easy to work with and even though the job I had done was expensive the price seemed very fair plus a warranty to back it up. They did an excellent job and even cleaned up afterwards. I did have an issue after the install but they got it taken care with no hassle. Never thought my basement would be usable for anything till now exempt collecting rain water.

Project went smoothly from start to finish with well experienced employees. Company seems well organized with scheduling project and answering questions in a timely manner. The work area was cleaned up completely when finished. Very happy with how the window turned out and would definitely recommend B-Dry Solutions to others.

Work was completed in less than 2 hours, mess was minimal, and repair seems to be working.

Great - good crew, good work.

Fantastic! The workers were very professional. Great job - cleaned up everything. Really amazing work!!

The service was great. I didn't have all my furniture out of the way and they guys helped. When the job was complete they left my house spotless.

Workers on time. Did not finish first day due to rain second day they did not arrive until late after another job to seamed hurried. They were careful not to cause a mass inside but I had a day's cleanup in the basement. Works pleasant.

As far as the work everything went fine. As far as the tiling fixing the problem only time will tell. The crew was great!!

Everyone was easy to talk to and work with, found a drainage problem and corrected it at no extra charge.

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Employee worked – answered questions & did a great job.

Work started on day promised work crew - up was great. Work ended when promised was a very good experience.

Excellent. Assuming A is highest!

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Came promptly. Were polite and professional. Worked continuously. Took 2 hours.

Zack & Steve did a great job but our concrete hardness seemed to slow them down. The caulking of the cracks was terrible taking an "A" rating down to a "C."

It looks very nice and professionally done. Monday the 15th it rained, so they came the next day. Very early – 08:00 both days, 16th and 17th of December. They dug, they laid down plastic, and they removed wood in way. They cleaned up after themselves. They packed down the dirt around the metal bin after egress window installation.

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The experience has been heartbreaking and confusing at every turn.  We were provided with a design specification in our finished basement that would have been acceptable, but the day of the installation the "foreman" came and said that they could not put the sump pump where they had originally anticipated.  I didn't agree with the position and told them to stop work.  The salesman called me immediately and explained that he would put it in a spot that would not impede any function of the room or the furnace.  So I agreed.
We came home later that evening to a MESS.  They dented the furnace, put it in a position that we have to now bend our furnace filters to get them in and out.  There was wet concrete on the furnace that they did not wipe off and it dried.  They tore out insulation and did not put it back and the worst part is the concrete looks awful.  They didn't smooth out the edges, they missed chunks in pouring the concrete back onto the floor, the lid that covers the new sump pump is filthy and was not wiped clean of concrete so it is dried on and is a mess.  They have ruined the look and functionality of our basement.
When my husband called to discuss his concerns he was greeted by a young female that placed the blame on us.  Stating "well how big is the dent in your furnace, can't you just pop it out"  and  that they are not concrete professionals and it is a demolition job.  My husband said that this should have been explained to us before hand.  Her response was that "we don't tell anyone that".  He told her that he wanted someone to come out  and look at it and she said someone would call him on Monday and HUNG UP.  No good bye no apology or further explanation.
Think twice before you utilize them.  The finishing work on this job is awful and it looks like we might have to hire someone to clean up their mess.  Very disappointed.

Service was excellent. From the estimate through completion - Arrived on time, worked efficiently and complete as promised. Thorough clean-up. Courteous, efficient - overall great job! I recommend this company very highly.

IF ANYONE HAS ANY QUESTIONS OR CONCERNS REGARDING MY REVIEW PLEASE SEND ME AN EMAIL AT [email protected]

Marc Cooper an employee from B-Dry of Highland came to my home and went into my crawlspace, he recommended the B-Dry System with a sump pump and flexi-seal liner on the floor and walls of my crawlspace.  After he recommended that I then said, "you mean encapsulate it?"  Mr. Cooper replied "yeah!"  I agreed to have my crawlspace encapsulated(sealed).  After the job was finished I noticed that the vapor barrier was not sealed to the foundation wall.  Marc Cooper came to my home to drop off the final paperwork the day after the job was completed and since he was the consultant for the job I asked him about this and he said it does not need to be sealed to the foundation wall because I do not have a moisture problem!  He then says "If you want to you can take some polyurethane caulk and put it on the back of the liner and press it to the foundation wall, but you don't have a moisture problem".  That is what he said to me word for word!  Then I asked why was the old vapor barrier left underneath the new vapor barrier?  He said it will help channel water better.  What water?  He just told me I don't have a moisture problem.  At the time I believed him because he is the professional and works for B-Dry waterproofing.  The old liner was moldy, infested with mildew, smelled horrible, was full of debris and sharp objects.  Before I purchased my home it was obvious the crawlspace had flooded several times due to the foundation vents being below grade and clogged gutters.  As time went on I decided to do my own research about crawlspace encapsulation and I got a second opinion from another waterproofing company.  An employee from another company came to my home and inspected B-Drys workmanship.  I then realized that Marc Cooper was dishonest with me!  Marc Cooper felt that it was necessary to lie to my face in my home and pretty much say finish the job yourself, after he knowingly charged me $6,290.00.  What Marc Cooper said to me is very unprofessional and he knows he is wrong for what he said to me.  Encapsulation means completely isolated from the earth and any outside air.  A properly encapsulated crawlspace keeps ground moisture, radon gas, pest and rodents out of your crawlspace to create a healthy environment.  When done improperly, like B-dry did to mine the ground moisture goes right up the foundation walls and into the floor joists.  The installation crew at B-Dry did a very unsatisfactory job and they know they did!  The day after the job was complete (January 18, 2013) I spoke on the phone with the owner of B-Dry Justin Whitmore so he could receive my final payment via credit card and I asked if a sump pump alarm was installed.  He said "no, you don't have one, but those are pretty good sump pumps."  I then said if my sump pump fails how will I know?  Justin Whitmore, then says "yeah I guess you don't go in your crawlspace very often." He agreed to install an alarm.  I told Justin Whitmore that I can schedule an appointment anytime because my dad is retired and he can be at my home anytime to let an employee inside to install the alarm.  Justin Whitmore would not allow me to schedule an appointment.  Justin Whitmore just wanted to have one of his employees stop by my home when he had another job in the area.  Justin Whitmore did not want to send an employee 31 miles to my home to install a sump pump alarm after I paid his company $6,290.00.  I sent an email to the B-Dry office (March 3, 2013) because I had not heard from him regarding the alarm installation.  (March 4, 2013) I received a reply back but he did not allow me to set up a specific date and time.  (March 14, 2013) I received an email and voicemail while I was at work from Justin Whitmore.  I called him back when I got off work and he stated that his worker was no longer in the area.  Once again he would not allow me to set up a specific date and time for the alarm installation.  (March 21, 2013) I received a voicemail from Justin Whitmore and I was able to call him back on my 10:00 A.M break.  He finally agreed to install the alarm on (March 22, 2013).  After Justin Whitmore received my final payment it took 9 weeks to send someone to my home for a 5 minute alarm installation.  I find his way of handling the alarm issue very unprofessional and he is a business owner.  I did not address the liner issues to Justin Whitmore, because I lost faith in him and his company after the sump pump alarm issue.   I could have hired any waterproofing company, but I chose B-Dry.   Which I now deeply regret doing so.   After dealing with Marc Cooper lying to my face in my living room and Justin Whitmores unprofessionalism over the phone regarding a sump pump alarm I realized Justin Whitmore just wants to get paid, and Marc Cooper is the same way, except Marc Cooper does a majority of the lying to customers for Justin Whitmore.  I fixed all of the issues myself because the pictures speak for themselves, B-Dry employees do not know how to properly encapsulate a crawlspace!   POTENTIAL CUSTOMERS BEWARE OF B-DRY WATERPROOFING.  IF YOU ARE INTERESTED IN CRAWLSPACE ENCAPSULATION STAY AWAY FROM B-DRY WATERPROOFING!

I contacted the Better Business Bureau in the spring of 2014 and Justin Whitmore told the BBB mediator that if I called the office he would have taken care of any issues that I had.  I find that very hard to believe, because he failed to allow me to set up a specific date and time for the sump pump alarm installation, Justin Whitmore received my final payment January 18, 2013, which was the day after the attempted crawlspace encapsulation, but did not install the sump pump alarm until March 22, 2013.  I have sent several emails to [email protected] which is B-Dry of Highlands email.  I have asked several questions each time and have not yet received a response.  They offer a lifetime warranty, but will not reply back to my emails and answer my questions.  They got my $6,290.00, the installation crew did a horrible job, Mr. Cooper lied to my face and made excuses in my home when I started questioning him, Justin Whitmore failed to allow me to make an appointment to have the sump alarm installed and now they are ignoring my emails!  I refuse to call them because I want everything in writing, that way there is no he said she said stuff going on.  my first email was sent August 30th 2014, today is January 6th 2015.  I also sent one September 10th 2014, November 11th 2014, December 24th, 2014 and one today January 6th 2015.  If I get a response I will make an update.  UPDATE, B-Dry responded to my emails and stated that they have no answers for me.  They also stated that my emails are harassment.

In the fall of 2015 I discovered that 38 ft. of the B-Dry drainage system was not properly connected with couplers as I was shown by Marc Cooper during the estimate!  Brandon Steiner from B-Dry worked with me to resolve the coupler issue.  Brandon offered to send a crew to my home to attach them.  I had Brandon send me the couplers and I chose to install them myself because I can't convince myself to put my trust in a B-Dry installer from B-Dry of Highland, IL.  I also wanted it to be done correctly and it is done correctly because I did it!  I have more photos than what I posted on this review if anyone would like to see my work, just send me an email at [email protected] and I will be more than happy to share my photos with you!

Here is a breakdown of what was done incorrectly.
1.  The old vapor barrier was not removed.
2.  The new flexi-seal vapor barrier was not sealed to the foundation wall with polyurethane sealant.
3.  The 3

B-Dry took 5 months to respond, sent in young men to jack hammer our basement floor who broke the hearth of our fireplace, completely broke or cracked walls, stapled plastic into our walls and woodwork that required filling and having our entire finished basement to be repainted, and relayed the concrete floor that was too uneven on which to reset a shower and toilet. As the workers were leaving for the last time and we actually had friends waiting in our driveway to go out to dinner, they informed us we had to pay them in full immediately, and we could only inspect their work briefly before making final payment!! Once we realized the full extent of their damages, despite their not having told us about them, they only took financial responsibility for the fireplace repair and a low percentage of the cost to have the staple holes filled and walls repainted after trying to blame others for their damages.  At this point, we can't even vouch for the repair work they tried to do to fix our basement's one-time water damage, since we haven't had a big rain or a rainy season since their repair efforts.

B-Dry responded to my call the next business day, made an appointment, inspected the issues within the week and provided an estimate in a couple of days.  They designed a very workable solution, provided potential issues we might meet up with (but did not) and ordered the window.  Paid 25% down, remainder on completion of all the work.  The special order window was the long pole in the tent time-wise, and they kept us appraised of status of the order.  The work included a new egress enclosure.  the excavation, repair and installation was about 4 days, which included a delayed delivery by the trucking company, and a follow on trip to reinstall the siding they took off.  The work was very professional, the foundation does not leak and house looks great.  Compared to other estimates, their  price was very reasonable.  They kept their workspace in order and protected the carpet for the inside work.  I was able to keep and reinstall all of the finished walls removed for access to the foundations.  For this kind of work, these folks are the go-to people.

The salesman that they sent out went everything over with me and he was very thorough. He showed me their past projects that they have done at other people's homes and all the guarantees that they provide. And then I had them out a second time and he actually went over everything again with me, even though he didn't have to. He made sure that I know their company was liable and that it was what they were talking about. They were timely and I didn't have any problems with them. The price was really good too. There was a little bit of a clean-up I had to do, but otherwise that was it. The salesman that came out originally was professional. The workers were younger guys, but they seem to know what they were doing. I will most definitely use them again.