Get matched with top window treatment pros in Marsing, ID

"Great job!"

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"I sent my dad to Unique Blinds of Idaho last November to purchase two custom outdoor privacy blinds for my cabin costing close to $1,000. My family has been customers of theirs since they were doing it out of their garage. We gave them specific dimensions and picked out a color from a small swatch. When we got the packaged blinds, we hauled them up to the cabin but set them aside since there was too much snow to hang them. We didn’t think we needed to double check their work since it’s always been perfect before. Come April, we finally got back to the cabin to hang the blinds. As we opened them, we noticed the color was not going to work, they were too light. We had needed a darker color to match the wood trim. We also found that one of the blinds had the wrong dimensions. So we hauled them back to town to see what can be done to correct the issues. When we went back to the store, they said it was what we ordered…so we asked to look at the order and noticed they had written down the size wrong on one of the blinds. The color was our mistake, it had looked much darker on the little swatch. They said they’d try to contact the manufacturer to see if they could give us a discount and sent us away with a new color swatch book. After spending time picking out a new color, they called to tell us that they gave us the wrong color swatch book. So we had to go back to the store to get the right one and pick out a new color. Once that was all said and done they said they’d try to see if they could give us a discount for their size mistake. We spent the last 6 weeks trying to call them and see what the status was. We even went in 3-4 times to see what was going on and got nowhere. They ignored our multiple calls and they seemed to put us off because they didn’t want to admit their size mistake. It was just taking too long to resolve our issues. We just got a call from the office manager who proceeded to tell us that the manufacture is unwilling to take the new hardware back to switch out the fabric. The manufacture also said they cannot adjust the size of one of the blinds that Unique Blinds made the size mistake on. The new blinds would cost more ($1,100) due to the new fabric that we picked out. After months of poor communication with us, the manufacturer’s refusal to work with us, Unique Blinds not making their wrong right, wasting our time and taking our money…it’s safe to say that we will NO LONGER BE CUSTOMERS of theirs. Such a disappointment. We wanted to use a local company, but from now on, we will use Blinds.com. They guarantee if you do not like the blinds, they will replace for free. I suggest looking elsewhere if you need custom blinds to avoid the hassle and wasted time and money my family has gone through."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Great! Good communication competitive pricing and I was hvery happy with installation."

"They replace the glass without taking the whole unit apart, they offer me 5 years warranty and the service was excellent."

"Arrived on time, everything was done to our satisfaction. Excellent job! Will use again!"

"We hired Dillabaugh's to install wool carpeting in a downstairs basement bedroom and bedroom closet. I really dislike writing a poor, but feel I have no choice at this point after being unable to resolve my complaint with the company. We paid over $5,000 for a relatively small job, and justified it as having peace of mind that we'd have a high quality product and install completed. Unfortunately it has been just the opposite. As you'll see from the photos below, the install was rushed and incredibly sloppy. Areas of the threshold at the entrance of the bedroom and closet were cut jagged and loose. Nearly all areas around the baseboards (which we double checked with a Dillabaugh's employee about height set prior to installing) are loose and not even connected, with large gaps of concrete visible. When I contacted Dillabaugh's Representatives to describe my dissatisfaction and concerns with the install, they at first responded cordially, assuring me that a manager would be out and they would make things right. (which I have via text confirmations, as well as them agreeing that the install was poor) I've now dealt with 3 managers, 2 site visits, and a final response of "we can stretch your threshold to take care of those two areas, but we will not be correcting anything else. Your baseboards were set too high, and that is the problem." My question to Dillabaugh's has been this: 1. Why did your employee tell me to set the base where we did? 2. Why did your installer proceed with the install if you all knew the base was too high to begin with? 3. Baseboards aside, can you not see how sloppy and rushed the job was with no inspection on completion? (Installer just took off prior to being able to do a walk through) 4. Why are you not standing behind your service and employees and just making this right? All I have asked for is a small financial concession to partially cover my time and costs in hiring somebody to re-set the base, as it seems to be the most economical and efficient correction here. The resounding response has been that Dillabaugh's won't stand behind their contractors work and they "cannot go backwards in time" (Wayne's words, not mine) Seems logical, it's just a shame a large corporation isn't willing to do the right thing and keep customers. I will not be using Dillabaugh's again."