Dillabaugh's Flooring America

We hired Dillabaugh's to install wool carpeting in a downstairs basement bedroom and bedroom closet. I really dislike writing a poor, but feel I have no choice at this point after being unable to resolve my complaint with the company. We paid over $5,000 for a relatively small job, and justified it as having peace of mind that we'd have a high quality product and install completed. Unfortunately it has been just the opposite. As you'll see from the photos below, the install was rushed and incredibly sloppy. Areas of the threshold at the entrance of the bedroom and closet were cut jagged and loose. Nearly all areas around the baseboards (which we double checked with a Dillabaugh's employee about height set prior to installing) are loose and not even connected, with large gaps of concrete visible. When I contacted Dillabaugh's Representatives to describe my dissatisfaction and concerns with the install, they at first responded cordially, assuring me that a manager would be out and they would make things right. (which I have via text confirmations, as well as them agreeing that the install was poor) I've now dealt with 3 managers, 2 site visits, and a final response of "we can stretch your threshold to take care of those two areas, but we will not be correcting anything else. Your baseboards were set too high, and that is the problem." My question to Dillabaugh's has been this: 1. Why did your employee tell me to set the base where we did? 2. Why did your installer proceed with the install if you all knew the base was too high to begin with? 3. Baseboards aside, can you not see how sloppy and rushed the job was with no inspection on completion? (Installer just took off prior to being able to do a walk through) 4. Why are you not standing behind your service and employees and just making this right? All I have asked for is a small financial concession to partially cover my time and costs in hiring somebody to re-set the base, as it seems to be the most economical and efficient correction here. The resounding response has been that Dillabaugh's won't stand behind their contractors work and they "cannot go backwards in time" (Wayne's words, not mine) Seems logical, it's just a shame a large corporation isn't willing to do the right thing and keep customers. I will not be using Dillabaugh's again.

In October 2019 my home flooded. I went to Dillabaughs and explained my situation. I had a insurance credit to replace my flooring. However I wanted to upgrade so that I wouldn’t have the previous problems. I was shown a coretec vinyl flooring made by Shaw. Was told it is water resistant and scratch resistant. So I’m thinking it’s the same as my laminate flooring but better. Wouldn’t get water damage and wouldn’t scratch. I paid the upgrade fee. The day it was installed it scratched!! This floor is so easy to scratch there’s scratches everywhere! We moved furniture like the installer suggested. His initial stress about it scratching worried me. You can take a key to the previous laminate flooring which was 50% less the price of this vinyl and it would not scratch. You can scratch this vinyl floor with a chair!!! I immediately filed a claim with Dillabaughs. A gentleman came out and stated that he had never seen this floor scratch like it was. Stated must be a bad batch. Told us Shaw would be out and either they will replace the sections of scratches or completely redo our flooring. This is what we wanted as we were extremely disappointed! We spent roughly 5k on this floor! We were told it could be a couple months before hearing from someone at Shaw. The holidays were in full swing so I was okay with that. In March I called the nampa store several times with no call back. Today I called the main office in Boise. Talked to the claims department and was told our claim was closed! Shaw would not come look at the floor. They would offer repair sections at cost and installation OUT OF MY POCKET!!?? Are you kidding me!? Not only was I told incorrect information when the floor was sold to me but was told incorrect information from the Dillabaughs inspector! Then on top of it all was not ONCE contacted! Now it’s my responsibility to contact cortec but I don’t have much hope. So basically I spent roughly 5-6k on a floor I HATE! This is in our entire downstairs of our home! And now I have to just deal with it. I will never go to this business again and will be sure to tell anyone who asks to stay clear.

Project went very well. Carpet looks great.

They were very helpful and knowledgable in the beginning with making suggestions and helping us find the right product. Full payment was required upfront. They were quick to take our money, but not very good on follow through. Installers (who were contracted through Dillabaugh's) arrived promptly and did a good job removing the old flooring and prepping the underlayment. Dillabaugh's rep had promised that she would stop in to check the progress and see the final result. This never happened. We had contracted and paid for quarter round to finish certain places (i..e. around cabinet bases) but installers just caulked these seams instead, so we didn't get what we paid for. The caulking looked good so that was okay with us, except that we had already paid for the quarter round. Dillabaugh's would not give a refund for the quarter round so we said that we wanted the quarter round in case we decided to add it later. More than two months later and after several phone calls, we still don't have the quarter round. They are very slow to respond once they have your money. There are probably businesses out there with better customer service and follow through.

The cabinet and carpet part was good, the rest was a comedy of errors and some hiding abouts some problems and lying about it. wrong materials ordered or poor workmanship, always having to make them come back to correct problems. The biggest problem is there lack of standing behind there products and workmanship. After a month of being in our new house we were having problems with the hardwood floors about 1000 sq.ft. of it to the tune of $10,000.00 They have done everything they can to try and do nothing and blame it on other things. Now 10 months later we have complete failed floors and they won't do anything about it and we will have to completely remove ourselves and replace. I would caution anyone on using dillabaughs for there flooring needs they don't stand behind there products or workmanship and do what ever necessary to get out of taking care of problems.

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They did the demolition, and the tile installation.  They coordinated with DaVinci's tile to install the vanity countertop, which went smoothly.  The tile guy they had did a superb job.  We felt the prices were extremely reasonable, and everything went very well.

This was a big job. We had water damage Ina coup,e of room, but decided to change the carpet in most of the house, including stairs. We went with higher end high quality carpet. Greg was absolutely great to work with. A true professional. We were extremely pleased with the service we received.

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