Dillabaugh's Flooring America

We hired Dillabaugh's to install wool carpeting in a downstairs basement bedroom and bedroom closet. I really dislike writing a poor, but feel I have no choice at this point after being unable to resolve my complaint with the company. We paid over $5,000 for a relatively small job, and justified it as having peace of mind that we'd have a high quality product and install completed. Unfortunately it has been just the opposite. As you'll see from the photos below, the install was rushed and incredibly sloppy. Areas of the threshold at the entrance of the bedroom and closet were cut jagged and loose. Nearly all areas around the baseboards (which we double checked with a Dillabaugh's employee about height set prior to installing) are loose and not even connected, with large gaps of concrete visible. When I contacted Dillabaugh's Representatives to describe my dissatisfaction and concerns with the install, they at first responded cordially, assuring me that a manager would be out and they would make things right. (which I have via text confirmations, as well as them agreeing that the install was poor) I've now dealt with 3 managers, 2 site visits, and a final response of "we can stretch your threshold to take care of those two areas, but we will not be correcting anything else. Your baseboards were set too high, and that is the problem." My question to Dillabaugh's has been this: 1. Why did your employee tell me to set the base where we did? 2. Why did your installer proceed with the install if you all knew the base was too high to begin with? 3. Baseboards aside, can you not see how sloppy and rushed the job was with no inspection on completion? (Installer just took off prior to being able to do a walk through) 4. Why are you not standing behind your service and employees and just making this right? All I have asked for is a small financial concession to partially cover my time and costs in hiring somebody to re-set the base, as it seems to be the most economical and efficient correction here. The resounding response has been that Dillabaugh's won't stand behind their contractors work and they "cannot go backwards in time" (Wayne's words, not mine) Seems logical, it's just a shame a large corporation isn't willing to do the right thing and keep customers. I will not be using Dillabaugh's again.

In October 2019 my home flooded. I went to Dillabaughs and explained my situation. I had a insurance credit to replace my flooring. However I wanted to upgrade so that I wouldn’t have the previous problems. I was shown a coretec vinyl flooring made by Shaw. Was told it is water resistant and scratch resistant. So I’m thinking it’s the same as my laminate flooring but better. Wouldn’t get water damage and wouldn’t scratch. I paid the upgrade fee. The day it was installed it scratched!! This floor is so easy to scratch there’s scratches everywhere! We moved furniture like the installer suggested. His initial stress about it scratching worried me. You can take a key to the previous laminate flooring which was 50% less the price of this vinyl and it would not scratch. You can scratch this vinyl floor with a chair!!! I immediately filed a claim with Dillabaughs. A gentleman came out and stated that he had never seen this floor scratch like it was. Stated must be a bad batch. Told us Shaw would be out and either they will replace the sections of scratches or completely redo our flooring. This is what we wanted as we were extremely disappointed! We spent roughly 5k on this floor! We were told it could be a couple months before hearing from someone at Shaw. The holidays were in full swing so I was okay with that. In March I called the nampa store several times with no call back. Today I called the main office in Boise. Talked to the claims department and was told our claim was closed! Shaw would not come look at the floor. They would offer repair sections at cost and installation OUT OF MY POCKET!!?? Are you kidding me!? Not only was I told incorrect information when the floor was sold to me but was told incorrect information from the Dillabaughs inspector! Then on top of it all was not ONCE contacted! Now it’s my responsibility to contact cortec but I don’t have much hope. So basically I spent roughly 5-6k on a floor I HATE! This is in our entire downstairs of our home! And now I have to just deal with it. I will never go to this business again and will be sure to tell anyone who asks to stay clear.

Project went very well. Carpet looks great.

They were very helpful and knowledgable in the beginning with making suggestions and helping us find the right product. Full payment was required upfront. They were quick to take our money, but not very good on follow through. Installers (who were contracted through Dillabaugh's) arrived promptly and did a good job removing the old flooring and prepping the underlayment. Dillabaugh's rep had promised that she would stop in to check the progress and see the final result. This never happened. We had contracted and paid for quarter round to finish certain places (i..e. around cabinet bases) but installers just caulked these seams instead, so we didn't get what we paid for. The caulking looked good so that was okay with us, except that we had already paid for the quarter round. Dillabaugh's would not give a refund for the quarter round so we said that we wanted the quarter round in case we decided to add it later. More than two months later and after several phone calls, we still don't have the quarter round. They are very slow to respond once they have your money. There are probably businesses out there with better customer service and follow through.

The cabinet and carpet part was good, the rest was a comedy of errors and some hiding abouts some problems and lying about it. wrong materials ordered or poor workmanship, always having to make them come back to correct problems. The biggest problem is there lack of standing behind there products and workmanship. After a month of being in our new house we were having problems with the hardwood floors about 1000 sq.ft. of it to the tune of $10,000.00 They have done everything they can to try and do nothing and blame it on other things. Now 10 months later we have complete failed floors and they won't do anything about it and we will have to completely remove ourselves and replace. I would caution anyone on using dillabaughs for there flooring needs they don't stand behind there products or workmanship and do what ever necessary to get out of taking care of problems.

Mis measured baseboards and didn't have enough material, did not order the correct finishing and transition pieces, incorrectly told the installers how we decided to do the staircase. Installers left messes everywhere, material scraps, drink cups, tools... Within two months, two of the stairs came apart. Installer came out after two no shows and said they forgot to glue down the boards. The transition pieces between rooms are extremely cheap and falling apart. He said they would replace but I have never heard back. Zero follow up from dillibaighs. As soon as I had paid, I never heard from them again. Terrible service, not impressed with product quality.

We were told the entire job would take three days. This job took nearly 4 months to complete.  This started on July 20, 2015.  The original installers routinely showed up late.  The installers were pulled to another job on July 24 by Dillabaugh's before our job was finished.  The initial install was completed on July 27.  The Dillabaugh's Installation Manager came to inspect on Aug 5.  On Aug 26, a new installer came to fix/repair and determined the job needed to be redone.  The initial installation was done so poorly that the entire 1800 square feet of carpet was to be pulled up in order to fix seams and repair/replace the padding. The entire tile job had to be demo’d and reinstalled.  The second installer was to start the job on Sept 21 but had to reschedule due to damage to the replacement tile noticed in the warehouse.  His schedule was booked and he could not come back to our home until Oct 13 to demo and reinstall the bathroom tile.  He came back Oct 22 & 23 to fix the carpet pad and carpet seams.  A razor blade was found between the pad and carpet.  The second installer who redid the jobs stated “you were wronged.”  Only pictures can accurately explain how poor the initial install was.  On Nov 4 & 5 damage to our walls was repaired and new baseboards were installed in our bathrooms.

In the end, we discussed the final bill with the store manager, feeling our extreme patience with the project was deserving of a reduction in the bill. We did not expect to have this job done for free. Installation costs accounted for approximately 17% of our total invoice; we felt a reduction somewhere near this percentage would have been fair. The store manager offered what amounted to a 2.5% reduction of the total invoice, with the owner doubling the amount to 5% as a “favor”.

Was this job eventually completed as we envisioned when signing the contract? Yes, but the disruption to our household, lost income due to missed work, and the rearranging of schedules to be available to let installers back into our home was not valued.  After this experience, we realized that Dillabaugh’s was more concerned with minimizing their financial loss than customer satisfaction. We will not use them for future projects.

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They did the demolition, and the tile installation.  They coordinated with DaVinci's tile to install the vanity countertop, which went smoothly.  The tile guy they had did a superb job.  We felt the prices were extremely reasonable, and everything went very well.

This was a big job. We had water damage Ina coup,e of room, but decided to change the carpet in most of the house, including stairs. We went with higher end high quality carpet. Greg was absolutely great to work with. A true professional. We were extremely pleased with the service we received.

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Job went perfectly. Showed up on time, removed carpet, baseboards, floated basement where necessary. Installed LVT on point, including stairs. Looks great!

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They had a beautiful selection of products. Osa coordinated the granite with the remodel company and plumbing. Everything went smoothly. We are very happy with the job and felt the cost was very reasonable. I wouldn't hesitate to use them again.

Mike Lodge from Dillabaugh's was exceptional from beginning to end! He was prompt from the get go and was there for every part of this project. He listened to what we wanted to accomplish in our project, offering advice when needed. The project started on time and finished early!
I would highly recommend Mike to anyone. He went above and beyond in all aspects of this project, including hauling off trash from another contractor.
We LOVE our new kitchen, the cabinets, countertops and pantry are even better than we had hoped for.

TERRIBLE customer service! Mark Crumley is awful! Misrepresents product just to make a sale, no follow through, does not give customer pertinent information. ALWAYS late, like an hour to an hour and a half, you have to call looking for him. Does not honor warranty, turns it around to be customer's fault. NEVER use them!

Horrible experience. I don't ever want to deal with them again. The new patch of hardwood flooring didn't match the existing floor (they used a different grade). The refinishing job was even worse. They had to redo the floors three times to be able to get an even finish.
When we arrived at the house after the counter tops were installed the plug ins were not attached and were hanging from wires. It was just not a professional endeavor.
There are a lot of really good companies out there that provide these types of services. Do yourself a favor and chose one of them.

We're new to the area, and we visited the Nampa Dillbaugh's store. The saleswoman was helpful during the store visit, but our subsequent experience was sub par. She was curt during her visit to our home and over the phone, and, most importantly, the carpet installed was not the carpet we chose (it was our second choice of two available options). We do want to add that the installers, who appear to have been contracted, were fantastic. Overall, though, given the price tag, w don't feel that our service was adequate, and we will not return to Dillbaugh's.

Saleswoman was very helpful and engaging but gentleman who assisted with loading the carpet was rude. Dillabaugh's did not deliver the carpet. We had to pick it up and had limited use of our son in law's pick up so could not pick it up until 5:30 pm which was close to closing time for the store. The gentleman seemed very irritated and cursory. In addition to the rudeness, the carpet pad was not cut to size and it took my husband 2 days to cut it with scissors. We later purchased 2 more area rugs from Artisan carpets downtown Boise. Not only were the pads cut to the right size but the rugs were delivered and laid down by the salesperson. The service between these 2 businesses was like night and day.