Founded 1982 • With Angi since July 2010
Service Provider Response
We certainly appreciate your frustration. As we stated we are more than happy to come back and have the corrections made to the installation, which it looks like are scheduled to be finished on the 18th. We always stand behind our work. As far as the base, the installation of your base was done by a contractor other than Dillabaugh's. To ask us to take responsibility for it is unfair and unfounded. It seems the easy solution would be to reach back out to the finish guy who installed it and have him re-install it correctly. Our carpet guys are professionals at installing carpet and when mistakes are made, correct it, as we will be doing on the 18th. Even if our installer had called us to tell us the base was too high, the direction would be to have him to finish the install so the house wasn’t left unfinished. Then we would have called you to let you know you need to have your finish guy drop your baseboards for you. Thanks for the opportunity for us to get eyes on the issue and remedy that which is our responsibility and trust that you can line up your finish guy to appropriately correct your base issues.Service Provider Response
[removed member name], I want to thank you for your review. Further, I want to thank you for fielding our sales professional's phone call inquiring about your dissatisfaction. One thing we constantly strive for is clear communication and it appears that, during the process of your project, we didn't live up to our end of the bargain. Please accept our apologies. If there's anything further that we can be of assistance with, or if you have any other concerns, please don't be a stranger. We appreciate you choosing Dillabaugh's. And again, our apologies for not meeting your expectations on your project. Sincerely, Casey DillabaughService Provider Response
(member name removed), Please accept our deepest apologies for the experience you had with our warehouse staff. This is absolutely not the way that we train to handle our clients and we dropped the ball in handling your concern with the dignity and respect you deserved. I will be having a conversation with our warehouse staff so they have a better understanding of service and that others don't have the same experience you did. Again, our apologies, (member name removed), for the experience you had. Sincerely, Casey DillabaughService Provider Response
Thank you for your review of your experience and bringing this issue to our attention. While we do not have the same management that you may have communicated with initially five years ago, we are always concerned that the installers we use are held to the highest standards of ethics. That said, in going through our records for your project, we’ve found that the installer assigned to and paid for the insurance claim and the additional work was a gentleman by the name of Brandon, who was responsible for installing both the laminate flooring as well as the carpet in your home. Brandon is not Hispanic, so we are attempting to identify exactly who the installer may have been so that we can identify if that person still performs work for us and if they do, to have a conversation and keep an eye on them so that this doesn’t happen again. We have installers, many of them Hispanic, that do a tremendous job for us; many that have worked solely for us for nearly 20 years and have installed nearly half a million yards of carpet. We take their role in your home seriously and to hear of an event like that in your home catches us by surprise. We would appreciate any other information you would be willing to provide so we can closer identify who this may have been. If you feel so inclined, please touch base with Shawn, our Nampa manager, to expound on the situation. Thank you again for your review. We apologize for the experience you had with the contractors in your home during your claim and we will continue to make sure the guys we send out are not just top-notch installers, but top-notch people.Service Provider Response
We so appreciate the positive review and coming back to Angie's List to post it. I hope you don't mind, but I shared the review with Reva and she was delighted to see the report as well. As a local company, we survive on servicing our clients well and the word of mouth that they help spread. Thank you for entrusting us with your home as well as helping spread the positive review about your experience. It was our succinct pleasure to get to work with you. Sincerely, Casey DillabaughService Provider Response
Member, Thanks for the kind post about Dillabaugh's. We hope that the purchase with another company went well and we appreciate you giving this local company a chance! Please don't be a stranger! Casey DillabaughService Provider Response
Member, Thank you for your kind review of Vikky and Dillabaugh's. We are blessed to say that we have the best sales professionals in town and Vikky is definitely one of those! Although you are no longer in the home, we are truly grateful for your kind review and wish you nothing but the best in Minnesota! Casey DillabaughService Provider Response
Member, I apologize for responding nearly 9 months after your installation, but I wanted to respond nonetheless. Your review of Dillabaugh's is so greatly appreciated. You highlighted some things that we take tremendous pride in, such as finding out about your lifestyle, your pets, and your tastes. Karen is definitely one of our best and I thank you for choosing Dillabaugh's and giving this local company a chance. We love referrals, so please feel free to refer Karen to any friends and family and THANK YOU again for your positive recommendation! Casey DillabaughAngi Certified
Jackson Cabinets is family owned and operated serving the Treasure Valley. Focusing on quality cabinets and personal service.
Angi Certified
2022 Super Service Award
Quality Begins at Home. We are the premiere home improvement company, with service and products that will keep you happy for years to come. Our customers receive unmatched warranties and exclusive products. We offer exclusive roofing, siding and window systems that are manufactured in America and installed by factory-trained installers, delivering the best possible result every time. DaBella Baths is our exclusive bath division, specializing in tub and shower conversions, bathtub replacement, walk-in showers and walk-in tubs. If you want to work with a contractor who is passionate about service, committed to quality and determined to delight you, then DaBella is for you! We’re ready to turn your dreams into a beautiful reality.
Angi Certified
2022 Super Service Award
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