Get matched with top appliance salespeople in De Leon Springs, FL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Anthony was on time, communicated with us well and got our washer back up and running again in a timely manner. He was very professional and knowledgeable. We highly recommend!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"It was good. They show up in time. They did not ask for money and clean afterwards. They are very professional."

"gust fine!!!"

"As a long-time customer of Pioneer Appliance Company, it saddens me to be writing this review. I have purchased multiple appliances from this company and was previously happy with the products and installations. My recent purchase of a refrigerator could not have been worse. Everything was fine, until it came time to deliver and install the new fridge. At the time of the sale, the salesman Terry Dean asked me what floor my condo was on, I told him it was the second floor. A single installer showed up, quickly determined he couldn’t possibly handle this installation himself, and left immediately. After calling back into Terry, I was informed that it would be an additional $200 for them to send out 2 installers the following day. This company claims to be professional and has been in business long enough to know that they would need 2 installers. After much back and forth they sent out 2 installers, not budging on charging me FOR THEIR INCOMPETENCE. The 2 installers showed up and not only damaged the refrigerator, but my walls and floor also. After speaking to Patrick about this, they were supposed to send someone out on 11/28/22 to look at the damage. They of course didn’t show up, and STILL offer no form of customer service, and have nothing but excuses to try to get out of repairing what THEY DAMAGED. I have now demanded that they file a claim with their insurance and send an adjuster out to correct the damage caused by the incompetent installers. As I stated I’m a long-time customer, and do NOT appreciate this company so blatantly screwing its elderly customers and not keeping their word. I have already informed all my friends and family in the area to steer clear of this joke of a business. They are more than happy to take your money and continue charging you for their own issues while consistently demonstrating their lack of morals and integrity. This has been the worst experience purchasing an appliance I have ever had, and I will be filing a complaint with the BBB, and if this isn’t resolved, I will seriously consider lodging a complaint with the Florida Attorney General. Do yourself a favor, don’t give these dishonest people a dollar. Update: FOUR weeks later Pioneer Appliance still can't be bothered to provide any level of decent customer service, let alone to a return customer and senior citizen, not even so much as a call back. This speaks volumes to the kind of business this is, and how management truly feels about its customers."