Top Line Appliance Center

This is for the location in wall. maybe I should have dressed better when I went in, but I was treated like something you would find on the bottom of your shoe. The one sales person pointed me in the back of the store when I told her what kind of range I currently had. She never asked what kind I was looking for how much I wanted to spend but I walked around the store 4 about 10 minutes. when I came up to the front again ,another woman asked me did I see anything and I explained to her "while there was nobody here to help me, I needed a certain size and a certain color and her comment was I could go online and look. Isn't that what a salesperson's job is for? in addition I told her I wanted to buy a grill. She never asked me how much I wanted to spend. l I told her I only wanted to spend about $800 on the oven, she never asked me that I had,I had to volunteer it. If she had asked me about the grill, instead of saying "we only carry Weber", (I think that was the branch I mention I'm so upset I can't even remember the exact brand), and dismissing me she would have found out that I was willing to pay up to $2,500 for an outdoor grill set up. I always tried to buy local businesses even though sometimes they're a little more expensive. There's plenty of small appliance stores that I can just pop into, and I'm sure they'll happy to have my business. they also had a beautiful refrigerator that had front cabinets on.when I asked her if they made them in different sizes. instead of encouraging customers to purchase purchase something it was like will they don't come with front doors you have to get them yourself. When I asked her where, it was het answer that made me just leave" there were plenty in the phone book". Although she did give me a name finally, I guess it was a look I gave her, it was just the worst experience I think I've ever had in a store. the salesperson made it very difficult to support small businesses. I guess I should have worn something other than jeans and a t-shirt. I would like to see what response the store has

Great. Nice things delivered on time.

Very well, appliances were delivered when expected. Our salesperson Bea at the Wall location was knowledgeable, helpful and quick to respond to all of my questions.

Dave responded within hours of request for evaluation of site. Brought references and Insurance proofs. Followed up with quote within 01 day. Responded to multiple email and phone inquiries within hours of contact. Signed contract after Homeowner reviewing other Contractors and prices. Set installation date . Arrived on time as promised, with assurance that entire installation would be completed within 01 day. Skilled and efficient 04-man crew installed interior units, with full cleanup as they worked. Completed entire installation including exterior wall mounting of unit, Homeowner instruction and performance testing within nine hours on site. Units run quietly and well as heat pumps and no reason to presume won't work equally well as individual cooling units. Sole snafu was electrician installed 30-amp fuses in exterior box and units require 25. Issue by Electrical Inspector in town and remedied immediately by Contractor. A non-issue oversight error.

from contact to completion was very fast and price matched the sale price of a leading compete tor. It was a great experience for us.

It was a very positive experience shopping with them.

When we were looking for appliances, Top Line was recommended to us. We dealt with Adam who was very professional and informative. We purchased our appliances there. When we had a question or needed specs for the appliances, Adam answered our questions quickly and either by email or phone. I would recommend Top LIne to anyone looking for new appliances. We had a terrific experience with them and Adam went above and beyond our expectations.

Very responsive. They matched competitor's website price. Stored my purchases until my kitchen renovation was done.

from start to finish, a pleasure to work with them. the appointment was scheduled very quickly, someone came to measure the space we had available as it was going to be a very tight fit, and when the workers came they were extremely neat and careful in moving the old and new appliances around the house.

Very well love the work and the people doing the installation were excellent

Top Line Appliance was very accommodating in scheduling the installation date. My dishwasher broke just before I was planning a big family meal for Easter, and they squeezed me into their delivery/installation schedule. so that I would have the new dishwasher in time for the holiday. The men arrived on time and removed the broken dishwasher with minimal mess. The drainage hose and other components had failed in the broken machine, so it could have been a real mess if they weren't as careful as they were. Then they installed the new machine, replaced the decorative cabinetry around it, and explained all the basic operating instructions to me. The men worked fast but they were careful and thorough - and very pleasant and polite. I have purchased several major appliances from Top Line in the past, and I have always had a great experience with them. They offer great prices and it is a pleasure to deal with everyone from every department from sales to service to delivery and installation.

The delivery was on time and the installation was done professionally with no damage to the premises.

They are very helpful and pleasant people. We went to their store and knew what we needed but were unsure about the brand. The sales associates walked us through different models of appliances. He was not pushy towards any particular appliances. He also gave me advice on how to keep them clean by using lemon Pledge instead of the expensive cleaners. We had them deliver the appliances on time when we needed but they did not install since we were in the middle of a remodel. They are very knowledgeable about the products they offer, which I really liked.

Everything turned out fine with them. They even came back out for an appliance tutorial. I went to their showroom knowing what I wanted. Their sales associates showed me the different type of appliances they had to offer as well. The installation went well. They showed up on time and did a great job with installation.

They are excellent. They have very good customer service and when it comes to delivery, they are always on time. The sales associates answer all of your questions while in the showroom. They have a good variety of appliances. I have been using them for 13 years. They will also haul away the old appliances as well. They are great! I would use them in the future.

My experience was fine. They carry a lot of brands to choose from. I had an idea of what I wanted, but I also had the assistance of a sales associate. Once I paid for the dishwasher, they handled the moving and installation. The delivery was fine and the installation was satisfactory. They showed up on time. They even hauled away the old unit. Overall, they did a pretty good job and had a nice showroom as well. We like the dishwasher. It is very, very quiet. I would buy from them again.

They were extremely helpful in troubleshooting. And were sympathetic and were even trying to help get the manufacturer to admit responsibility. They were very professional and courteous. They were able to diagnose and fix the problem. It turned out that the main control board went bad.

I liked their service, however I did not understand the pricing model they used. Specifically, I called upon them to fix my Sub Zero refrigerator. They were an authorized repair facility so they came and did a service inspection visit, for which they charged me. It was fine. They told me they could fix my refrigerator and said the charge would be $1,500 plus parts. I was rather aghast but I did not know anything about it and the Sub Zero refrigerator is significantly more expensive. I decided to bite the bullet and do the repair so I told them to come out. One technician and one helper spent precisely one-and-one-half hours here. For that, they wanted the $1,500. That came out to about $1,000 per hour for the two of them. The parts were only $140 and they were also extra. Plus, they charged me an additional $79 visit charge. I will never use them again for that reason. I called Top Line and they were studiously neutral about the whole thing. After I called them I got a call back from the Top Line people saying that Sub Zero would give me a $400 credit. Personally, I don't believe Sub Zero gave the the credit, I believe they leaned on Top Line and made them give it back. But I don't know that for a fact. I will say that the work they did was great but the surprise was that there was so little work done. There was little work involved in the repair. All they did was take the back of the machine off, change a few parts and put the back on again. After the technician left the refrigerator was not getting colder so the repair guy came back and told me he had to adjust the fan. I think he had not reconnected the fan, but I can't prove that. When I was discussing this with their billing department their response to the repair man having to come back was to say that it goes to show their one-year warranty works.

We had recently purchased a Whirlpool duet washer and dryer from topline with satisfactory results so when we found we needed to replace our kitchen wall oven for an upgrade and because it stopped working we went back to Topline. It was a weekday morning and as far as we could tell we were the only customers in the store. We stood and waited for at least 10 minutes before the salesperson actually came over to us. We were actually on the verge of walking out of the store because no one would wait on us. The salesperson was friendly and helped us choose the oven we wanted to purchase and he even wrote up the proposed purchase while we were in the store. He needed to have the installer come to the house and measure to insure that the oven would fit properly in the present hole in the wall. There was to be a carpentry fee if any adjustments needed to be made. We said that was fine and agreed to a time for the measurement to be taken. The installer came the next day and quickly measured and seemed to think it would fit without much adjustment. We were to wait and get the OK from the salesperson so we could make our purchase and get our new oven. We waited a few days, heard nothing. We called a couple of times and left him messages. No response. At that point we decided to give up and about a week later went to another store and bought the exact same oven for a lower price with no problems and courteous treatment. Very disappointed in Topline this time- how can you treat customers like that?

It didn't. I dont understand how a business can be so unresponsive in this economy?

They have always been great. They are always on time and have really good prices. They always work with you.

It turned out very well. I would rate them highly.

Everything went well. They were very knowledgeable and helpful. They also finished the work on time.

We have been very happy with them. They had to come back and fix some glitches, but they have been very responsive. I shopped around for prices on appliances, and they met the price which was very accommodating.

Everything was fine in the end. There were a few glitches but they made many efforts to make sure everything was installed correctly. They have very good customer service.