Get matched with top gas log pros in Westport, CT

"Scheduled fireplace insert three times over 6 months. First time canceled due to emergency. Second time canceled same day because did not have the insert (so scheduled work twice without actually having insert)..Today, scheduled for after 2 PM work. No show. No call. No response. If they happen to come, will update review Currently, Flue Tech appears to be just a big joke. Would not trust them to clean my floor, much less fix something that could burn your home down."

"Super responsive, willing to collaborate on design, fast, clean, professional - I am gushing, I know. Fireplace came out so beautifully done."

"Cleaned my chimney and fixed my fire place damper, told we us everything we needed to know about my fireplace and very professional. "

"Had them paint 3/ rooms in duplex . Also 2/ custom closets done. Repair a front porch. I was satisfied with the work they did."

"Very nice and honest business to work with. Courteous, hardworking and efficient. I would recommend them to others! They repaired my chimney cap and replaced the flue cap with a squirrel proof cap. Also cleaned both flues and inside of wood stove from squirrel debris."

"From the first meeting with Ilir Iljazi, I felt at ease. I had multiple issues from trees that damaged a stone wall, stone steps and stone chimney. Punctual, polite, and listens to all of my concerns. Their crew were hard-working, and kept everything neat and organized, and when finished they tidied up the areas and removed all the depris. Every detail was addressed and they worked with the insurance company so their work was paid for in full. Lucky to have found such a wonderful company."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."

"Very well. I plan on hiring them again for my neighbor."