Approved Pro
Call The Whale
Thermostat Service, Central A/C Service or Repair, Heat Pump Repair or Service,
About us
Here at Call The Whale, we pride our company on reliability, great communication, integrity, and quality work. We strongly believe in giving our absolute best in all of our projects no matter how big or small. We are experts in our trade and will always keep you educated on your particular task or project. We look forward to earning your business!
Business highlights
6 years of experience
Services we offer
HVAC
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5425 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 68% | ||
| 11% | ||
| 3% | ||
| 2% | ||
| 4% |
Filter reviews by service
Showing 1-25 of 425 reviews
Jim T.
Jul 2025
Heat Pump Repair or Service
During the heat dome days we found out our air conditioning needed recharging. They insisted on up front payment (first red flag) then quoted over $800 to refill the units (2). They did not look for nor try to fix the leak but instead gave me a proposal over $3,000 to come back and fix the unit(1). I used them because they were the ones who could come the quickest. Never again.
Response from Call The Whale
"Thank you for sharing your experience. We?re sorry to hear you were unhappy with the service and appreciate the chance to clarify a few things. We provide upfront pricing so customers can make informed decisions before any work begins. However, payment is not required until the work is completed, and only for the options you choose to move forward with. In your case, we offered multiple options based on the condition of your system?only one of which involved a system upgrade, recommended due to the unit?s age. Our technician provided a full proposal so you could decide what made the most sense for your situation. As a small team, we understand how urgent cooling issues can be?especially during extreme heat?and we made adjustments to our schedule to get to you as quickly as possible. We?re sorry to hear we fell short of your expectations and are happy to discuss this further if you'd like to reach out directly. Thank you."
Ting N.
Dec 2024
Gas Furnace / Forced Air Heating System Repair Service
I needed a new furnace and they did a great job with reasonable price.Nate and Mark were very friendly and professional .
Josh C.
Nov 2024
Central A/C Service or Repair
Conner was great. Very friendly and professional.
Rick H.
Nov 2022
Overcharged by WAY too much. The hydrostat charge was $862.90, and they installed a different brand than was on the invoice. The cost on Amazon for that unit is $188. Taco Zone Valve charged $745.56: valve on Amazon: $134.00 Same with other charges $3609.80 total. Less than 3 hours labor x 2 guys... who showed up late in the day when they scheduled for the morning.
Padmanabhan K.
Sep 2022
Thermostat Service
Technician didn't do the work for what he is called for.
Marc A.
Jan 2022
Gas Furnace / Forced Air Heating System Repair Service
Nothing else to share
RICHARD E.
Nov 2021
Very business oriented, explaining what's to done,and completing the job.
Bernard R.
Nov 2021
Central A/C Service or Repair
I was very pleased they helped me out.
Peter M.
Mar 2021
The installation guys Tyler Smith, James were great professional and left the place clean. Very pleased would hire again to do other work and recommend them to family and friends
Amy G.
Feb 2021
The guys from Busy Bee made our experience seamless. Chris, the project manager, gave us a deal on the water heater that perfectly fit our space. They worked all day, and when a part was missing to finish the job, Chris drove to Hartford to grab the part and installed it himself. Friendly, professional, great, fair price and quality work. Would 100% recommend Busy Bee.
Steven P.
Dec 2020
Gas Boiler or Radiator Heating System Repair
Installed and left without ensuring the system worked properly. They came back out to fix and it went down the next day. Poor service. Would not recommend it.
Steve K.
Nov 2020
Technician Joe was very knowledgeable and efficient with the repair.
ED H.
Nov 2020
Gas Furnace / Forced Air Heating System Repair Service
I would highly recommend Busy Bee Services. Nick Byrne who did my furnace repair was very pleasant and kept me informed on what he was doing. I would definitely use them again.
Roberta F.
Oct 2020
Had an oil to gas conversion done. Very very responsive company answered all my questions and all my concerns. I would definitely recommend good value for the money, very professional, and very experienced in their work. Excellent work ethic!
Leslie J.
Sep 2020
Installed new indirect hot water heater tank and whole house water filtration system. Nick was at the house on-time with mask and booties, all equipment on board and went straight to work. Very polite. Explained everything as work progressed. Very satisfied the job Nick did.
Chris D.
Sep 2020
Central A/C Service or Repair
I was able to get an appointment within a week.
Rav D.
Sep 2020
GREAT EXPERIENCE
Janice L.
Sep 2020
Central A/C Service or Repair
Joe arrived on time, very professional and polite. Explained in detail what needs to be done and a price. No pressure either. Will recommend to my family/friends.!
Peter R.
Sep 2020
Gas Furnace / Forced Air Heating System Repair Service
Inspection/service was very cost effective
Sreeni V.
Aug 2020
Central A/C Service or Repair
Did the job at very short notice. On time and professional.
David B.
Dec 2018
Very polite and professional. On time for both the estimate and the start of the work. Messy job but he kept the area clean as possible and extremely clean when he was finished. The job was installing a tank less water heater. It looks and works great. Very happy with the product, workmanship and installation process. I will hire him for any future projects and highly personally recommend this company.
Nathan S.
Dec 2018
This was all done in 1 day. He came by to see what was needed, came the very next day to complete the job. 11/28. I called at least 5 other Heating companies all from Angies list and no one could deliver like Ken. Just like the name, they are Gold! I am extremely happy and thankful for his service and professionalism. This was around Thanksgiving when no one wanted to come. I needed to get 2 furnaces replaced. Ken contacted me immediately and was spot on with his time, quote, and amazing service. This was for a 3 family house in Torrington. This was excellent.
Derek G.
Nov 2018
He was able to fix the issue and was very knowledgeable.
Frank M.
Nov 2018
great job but extremely expensive
William C.
Nov 2018
Timely professional service. Due excellent work. I asked for advice on toilets. Got good quality fixtures and toilets. Very satisfied.
Licensing
Licensed*
Trade License Number
4626
Trade License Expiration
05/01/2026
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Call The Whale is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Call The Whale accepts the following forms of payment: CreditCard
Yes, Call The Whale offers free project estimates.
No, Call The Whale does not offer eco-friendly accreditations.
No, Call The Whale does not offer a senior discount.
No, Call The Whale does not offer emergency services.
No, Call The Whale does not offer warranties.