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Lance Maxwell Plumbing Inc

Plumbing, Water Heaters, Drain Cleaning,

About us

Lance Maxwell Plumbing, Inc. was founded in November of 1994 by Lance Maxwell. Lance began plumbing in 1982 after service in the United States Marine Corp. He earned a Master Plumber License in 1993, and is now a state certified plumbing contractor. We have featured brand name products and quality service for over a decade. No travel charges.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial design, plumbing repair and installation, gas, electric water heaters, slab leak specialists, backflow testing, prevention, water heater sales, irrigation repair, installation, gas piping, electric drain cleaning, sewer, water lines, sewer lift stations, horizontal trenching, boring & underground camera inspections.

Amenities

Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.769 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
6%
3
3%
2
1%
1
3%


Rating CategoryRating out of 5
quality
4.7
value
4.8
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 69 reviews

Latonia S.
11/2019
4.0
plumbing, water heater repair
  + 0 more
Lance Maxwell Plumber was on time. Did a good job with new installs and removal of old plumbing. Very helpful to have the old toilet and water heater halled away. Overall, services were professional and done well.
Description of Work: Replaced Water Heater and Installed new toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Lance Maxwell Plumbing Inc
Thanks for the work and review. Happy Thanksgiving!

Karen M.
03/2019
5.0
plumbing, water heater repair
  + 0 more
They did a wonderful job. They were responsive about providing an estimate, replacing the hot water heater (which was 38 years old!) with an Energy Star replacement. They came out exactly when they said they would. I also asked for an invoice to be emailed to me for the city utility rebate program and they emailed it to me as requested. Everyone at this company was friendly and polite. I would recommend this company. They were cheaper than the other company that provided an estimate. A third company never provided me with an estimate. My new hot water heater looks gorgeous!
Description of Work: gas hot water heater replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Joel M.
08/2018
2.0
plumbing
  + -1 more
The work was adequately completed. The real problems occurred having to clean up their garbage and trying to resolve the splattering of concrete all over two cars despite numerous amicable attempts. Their customer service under these circumstances was not worth the service call.
Description of Work: Under concrete pipe repair

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0


Response from Lance Maxwell Plumbing Inc
We were 20' away from any cars and refused to pay for something we did not damage. Even the Apt. Manager we were working for agreed. Go hold someone else hostage.

ROSALIE O.
06/2018
1.0
plumbing
  + -1 more
I cancelled after didn't show up then tried to say had called. There was no phone number or message on phone. I cancelled and told them didn't trust company since didn't come on day appointment was scheduled. This was not a rush job no reason not to show or call.
Description of Work: kitchen sink faucet unit replaced

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Ray I.
12/2017
5.0
plumbing
  + -1 more
great. Best firm in Tallahassee. If you have a problem use this firm.
Description of Work: We had a major water leak at the water meter. Water flowed for over 10 hours. We were out of town. I called Lance Maxwell and they wee there within the hour. Stopped the leak. important part of the story: It was very cold and raining. The man did the task in the worst weather conditions. The replacement was excellent, their office staff were great. They are "go to guys" from this time on. They are best!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$572

Response from Lance Maxwell Plumbing Inc
Thanks for the awesome review!

Barry B.
09/2017
4.0
plumbing
  + -1 more
I recommend using. I will use them again if needed.
Description of Work: They were fair in price and seasoned plumbers.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Andrew C.
09/2017
4.0
plumbing
  + -1 more
The first installer was flaky at best and there was a mixup with the replacement toilet, but the second installer was awesome and extremely professional.
Description of Work: We had a toilet replaced.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Lewis L.
09/2017
5.0
plumbing
  + -1 more
All was carefully explained, before work was started. Had all parts and tools in the truck. Work was done quickly and correctly. Took a credit card. Will definitely call them again!
Description of Work: Outside faucets leaking. Both replaced in a few minutes, for an excellent price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$129

Response from Lance Maxwell Plumbing Inc
Good Morning Mr. [Member Name Removed], Thanks for the Work and the great review.. Lance Maxwell

Larry S.
09/2017
5.0
plumbing, water heater repair
  + 0 more
It is a gas system. It warms the water when you turn it on to use it. It is called hot water on demand. The hot water does not run out. They are very professional. They contacted the gas company for me. They are a really good company. They did their job, and were in and out! The price was very reasonable. They will be reconnecting our stove on the 19th.
Description of Work: I had a tank less water system put on the house (Tankless).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Lance Maxwell Plumbing Inc
Thanks for using us and the nice review.

Jerry D.
06/2017
5.0
plumbing, drain cleaning
  + 0 more
It went well in that the plumber was aware that time was money to me and he worked as quickly as is reasonable, cleared the blockage, tested the sinks' operation more than once to be sure the problem was solved and then cleaned up and was on his way. The person I spoke to over the phone initially was sincerely interested in getting me help as soon as possible. That is important when you can't use your kitchen. By contrast, once in the past I called a plumber for a similar problem -- he said he would be out that afternoon, he never came, and he refused to take my calls the next day. He is an example of the kind of business man who gives plumbers a bad name. Lance Maxwell Plumbing restored my faith in the occupation.
Description of Work: The kitchen sinks were completely stopped up because of a clog far down the drain line, and the plumber used a long powered snake to get to the clog. My house is in the country about a half hour's drive from town. I called for assistance in late morning and the plumber came that afternoon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$116

Miranda G.
01/2017
5.0
plumbing
  + -1 more
Thankful they were able to work me into the schedule. Travis was very courteous, friendly and professional. He even let me know about a lifetime warranty on the faucet we were replacing (future replacement/backup); good to know!!! lol
Description of Work: Leaking kitchen faucet replacement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$116

Response from Lance Maxwell Plumbing Inc
Thank you for the work!

Suzanna M.
01/2017
5.0
plumbing
  + -1 more
The service went very well. They gave us recommendation and advice about replacing it and got it to operate until we can replace it. I have been using them for 20 years.
Description of Work: Inspected a hot water heater in one of our rental unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$96

Response from Lance Maxwell Plumbing Inc
Thank you for the review and your long time loyalty.

Raymond A.
12/2014
5.0
home remodeling, plumbing
  + 0 more
Replaced fixtures, toilets, added a kitchen disposal,and resolved couple if issues I didn't know we had-all for the same price.
Description of Work: Replaced fixtures, toilets, and resolved couple if issues I didn't know we had-all for the same price.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Robert C.
10/2014
5.0
plumbing
  + -1 more
He did a good repair even though these valves are no longer made and parts are not available. Jimmy went the 'extra mile' to help us out. We plan to redo our plumbing in the future and Jimmy bought us a little extra time to get the finances in order. Again, above and beyond.
Description of Work: Replaced very old faucet valves.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Joan S.
09/2014
5.0
plumbing
  + -1 more
Very professional. Emailed us a quote. Very knowledgeable of ou problem. They scheduled within a day. Plumber was on time and completed the project in very short time. Hot water is working perfectly again.
Description of Work: Replaced valve for hot water in bath/shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

jeremy M.
08/2014
1.0
plumbing, water heater repair
  + 0 more
I contacted this company for warranty work on a water heater replacement after finding them on the Rheem website as the only company that provided warranty work in the area. Failed to pull permit which made getting my city of tallahassee rebate extremely difficult, then when they pulled one a month later without my authorization, it was for the wrong type of water heater. The work didn't pass inspection and lance (the owner) refused to fix until he was paid for the work he had done even though he knew company covering warranty was processing payment. In my opinion Lance lacks professionalism, attention to detail and is an all around poor character individual. Stay away. As you can see from the response from the owner this is a very difficult individual to deal with when it comes to business. Sent 25.00 check after finding out Rheem (warranty company) wasn't going to cover some parts for the work. Never received bill with notice of late fee as he states in response but i can assure you I won't be paying for that. The delay in my review was in fear that he would sabotage my rebate and other inspection after work was completed by someone else which has been completed and the inspection has passed. Glad this experience is in my rearview mirror.
Description of Work: Absolute Nightmare

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0

$295

Response from Lance Maxwell Plumbing Inc
Only after job was complete and we received a check for $45.00 was Rheem or warranty for Rheem mentioned. [Member Name Removed] was informed all work orders for Rheem must come direct from Rheem in fax or email. If he would have told our office before job we would have told him that. It's now right at 90 days and we still have not been paid for job. He says Rheem is paying balance, yet sent in a $25.00 check last week. He was going to pay with CC, then check was coming in 30 days etc. When the bill is paid in full, permit will be closed out and we will furnish a paid in full receipt which the City of Tallahassee requires for rebate. It was only after [Member Name Removed]. received a late notice on bill with late fee that this bad review showed up. He has now had hot water for 3 months due to the WH we installed and have not been paid for.

Janice G.
07/2014
5.0
plumbing
  + -1 more
They were prompt, professional, and willing to carry the tub up the spiral staircase. It took 3 plumbers and the owner to get the tub up the stairs; it was not easy due to the spiral staircase and tight turns into the unit. They were great!! Anyone can see this is a well run company with pride in their work. Highly unusual today. Corey and Travis did the actual plumbing work both times. (Also used them prior week to change out the valve for new shower fixtures and cap off existing stems to ease installation of stone.) Simply excellent; high quality work, professional friendly attitudes, prompt, kept in touch. The attitude and stance of the company follows through to Lauren, the office manager. Not only will I use them for the remainder of the renovation work in my unit; I will recomend them to anyone I know who has a need for plumbing work.
Description of Work: Installed Kohler cast iron bathtub on the sencond floor of an 1890s house up a 5' wide tread old spiral staircase.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$315

WALTER S.
06/2014
5.0
plumbing
  + -1 more
Mr. Maxwell's crew arrived as scheduled and worked in a very professional and efficient fashion. They dealt with some unusual construction issues and met every challenge and did excellent work. Their completed work was highly praised by the County inspector. We would not hesitate to recommend Lance Maxwell Plumbing.
Description of Work: Mr. Maxwell's crew installed all plumbing lines and fixtures in our new construction home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,200

Libby M.
06/2014
5.0
plumbing
  + -1 more
He is very, very good and I would give him an 'A' all the way down the line. I have used him for a number of years now and I have used him recently for new commode installations and a new hot water heater. He does gas work. I have had any number of his people out here from time to time and I have had nothing but good experiences. They were here within the last month. They were instrumental in helping me to get a rebate from the city of Tallahassee. I have a home owner protection plan and they were instrumental in helping me to get the paperwork done. They went the extra mile, and I have had nothing but good things and if I had to call them for anything, they were right out here. The last price was right under two thousand dollars. I have no complaints about their service, that was good. They were 'A' along the line.
Description of Work: Lance Maxwell Plumbing came out and did some plumbing work at my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

mari B.
05/2014
5.0
water heater repair
  + -1 more
My father was actually there during the installation and he was 110% happy with the customer service. The people I talked to on the phone were also excellent. I told them it was a 40 gal gas and it was actually a 50 gal electric. They had absolutely no problem taking it back to the shop and getting the correct one for me. They showed up on time and they came back later in the afternoon to check for leaks. I will definitely use them again.
Description of Work: They put in an electric water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$825

bob H.
04/2014
5.0
plumbing, water heater repair
  + 0 more
Called and made and appointment with a very nice lady. Travis arrived later that afternoon and repaired the leak. He was very professional and was very efficient in his work. He was very friendly with a very good personality. When he finished the job we called in about, we had him look at the kitchen sink faucet that had become difficult to use. He and the company tried to find the correct parts to repair the old Delta faucet but the parts were impossible to find. We made the decision to buy a new faucet and Travis gave us some recommendations. I bought the new faucet at Lowe's and Travis worked us in the next day to install it. He did a great job.
Description of Work: Repaired leak going into the water heater. Replaced kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

William W.
02/2014
5.0
water heater repair
  + -1 more
The rebate brought price down to eight hundred. Another (A) rated wanted $800 more and no mention of the city rebate.... City gas inspecter said I had a great company do the work, everything was done to specs.. It was not easy to install in the attic... Very happy and will use again...
Description of Work: They installed new gas water heater and filled out a rebate slip for $300.00 and sent it in for me...

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Patty W.
02/2014
5.0
plumbing
  + -1 more
They stopped a persistent leak in my master bath that others had failed to do. Courteous, professional, friendly and answered all my questions. I would definitely use them again.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$134

Sybil J.
12/2013
5.0
plumbing
  + -1 more
The person answering the telephone was very courteous. I was given an appointment within 2 days. The plumber who came to do the repairs was very punctual and was very professional. He went straight to work and completed the work within a short time. The bill was very reasonable. I would definitely use them again when needed and will recommend to my friends.
Description of Work: Repaired broken seal under toilet and fixed water handle in bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$162

Patricia R.
10/2013
5.0
plumbing
  + -1 more
I called early in the morning explaining the problem. The te
Description of Work: He unclogged sewer pipe.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$105
    • 1(current)
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Contact information

5310 & 5306 Tower Rd, Tallahassee, FL 32303

www.lancemaxwellplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Kitchen and Bath Remodeling,
Wells and Pumps,
Sewer Cleaning,
Gas Logs,
Water Filtration and Softening

FAQ

Lance Maxwell Plumbing Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Lance Maxwell Plumbing Inc accepts the following forms of payment: Check,MasterCard,Visa
No, Lance Maxwell Plumbing Inc does not offer free project estimates.
Yes, Lance Maxwell Plumbing Inc offers eco-friendly accreditations.
Yes, Lance Maxwell Plumbing Inc offers a 10% senior discount.
Yes, Lance Maxwell Plumbing Inc offers emergency services.
No, Lance Maxwell Plumbing Inc does not offer warranties.
Lance Maxwell Plumbing Inc offers the following services: Residential & commercial design, plumbing repair and installation, gas, electric water heaters, slab leak specialists, backflow testing, prevention, water heater sales, irrigation repair, installation, gas piping, electric drain cleaning, sewer, water lines, sewer lift stations, horizontal trenching, boring & underground camera inspections.

Contact information

5310 & 5306 Tower Rd, Tallahassee, FL 32303

www.lancemaxwellplumbing.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed