"[Member Name Removed], we are sorry there have been so many difficulties with your project. As you are likely aware, there is a world-wide supply chain disruption that is affecting all businesses at this time. We've done our best to work on your project as the materials arrive. The remaining materials were expected to arrive in late September; we added you to our system with a tentative date for last week to give our supplier extra time and hoped we would have your materials in hand on that date. We now (for the first time) have a tracking number and expect the remaining materials to arrive this week. If you would like to call our office and schedule a time for us to complete your project, we would be more than happy to do so."

"Hi, [Member Name Removed]. We are sorry that you did not receive our response and that we were unable to speak with you. If you still like us to stop by and see what you would like an estimate for, please let us know. We would be happy to assist you. You can call us directly at 866-Flue-Tech."

"Thank you for contacting us to schedule a cleaning appointment. We are sorry that you are upset we cannot schedule your appointment sooner. We are in the middle of our busy season. This year has been extraordinary because we have double the workload now because of work that could not be done during the Covid shutdown. Our clients rate us very highly because we do excellent work. We hope you'll consider keeping the appointment we scheduled knowing that we will do a quality job for you at that time."

"We feel this review is very unfair. We attempted to service the clients fireplace however as stated in the clients review, the fireplace was discontinued as was the majority of the replacement parts for it. We did our best to troubleshoot nevertheless and track down the parts we felt would be required for the repair but we were unsuccessful. We initially informed client prior to the visit there would be a service fee of $190 to service the unit however we could not guarantee we would be able to complete the repair and the client agreed. As a result even though the client gave us her CC payment details as a good faith gesture we informed the client we would not be putting the charge through. To the contrary we believe we were very honest with this client and its unfortunate the client does not feel the same."