Get matched with top foundation drain installation pros in Sandy Hook, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"Easy process from quote to work complete. The crew worked on a few small projects -- fixed a damaged wall, repaired flooring, and installed a new toilet."

"I've got a 112 year old hose that is pretty solid, but it had a cracked floor joist and part of the flooring wasn't properly supported. I hired Kristian and his team to install a couple of lally columns to support a carrying beam and sister a couple of floor joists. Many contractors wouldn't even return my call because I wasn't looking to complete a huge remodel job, but Kristian came over, gave me a fair verbal estimate on the spot, and worked with me on timing to complete the project. Not only that, but the solution wasn't overly complicated. The job was straightforward, completed exactly as described in the time described, and there was no scope creep. If I ever have a larger need, they'll certainly be my first call. I would highly recommend K&X construction if you need any services that they offer."

"They started and completed the work when they said they would. It was done exactly as promised and their clean-up was impeccable. IIt has been a month and s far, it seems our water problem has been solved. They were very pleasant and accomodating to deal with. I would definitely recommend them."

"Came to finish digging out trench to install footing drains around basement area of house. The guys finished the job in 1 day. So far no leaks into basement."

"installed curtain drain in front of house. Crew went above & beyond removing buried stump to do job right. Timely, nicely regraded worksite."

"James came to my home and look at my pool cement project to replace and add new and gave me a awesome price that also I was able to do a cement slab for my kaziboo i strongly recommend them did the project on time and keep me updated on everything and clean after them self from start to finish."

"The reason I first hire them is to look at the boiler to reconnect the pipe so I can get it tested. The plumber came and he told me he does not do that work. They lock you in with the deposit and so you use it or loose it. The work that was done was okay. To reconnect two 1.5" drain pipes for $450.00 is a lot of crap. I would not hire anyone that would ask for a deposit, for it is the games that they play. Use it and they still charge you more for the job."

"Vincent knows the cement business. I learned a lot from him. He replaced old cement floor and driveway. He works hard for his customers even weekends when circumstances dictate. I plan to hire him again to install patio stone when I choose the material and design."

"Steven was the absolute best… arrived at the very start of only a two hour window, fixed the problem in about an hour. Very polite and courteous. I called three plumbers and he was the first to call me back and the only one who would give me a ballpark figure over the phone. The others wanted to come out and have a look for $70. even though I accurately described the job in detail. I’m thrilled to have a reliable plumber! A more than satisfied customer, Lora Harrigan"