Get matched with top foundation drain installation pros in Monroe, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"They called back immediately from my initial message. They came first thing in the morning and by noon my new water heater was installed and up and running. They went over and beyond what I have ever experienced with other plumbing technicians.They explained everything up front and I found them to be highly knowledgeable. I would highly recommend this company and they have acquired a new lifelong customer based on their performance dealing with my situation."

"A soft wall due to improperly installed gutter by some other entity or homeowner caused water to constantly leak into the wall from the exterior roofline. This soft wall grow moldy and become riddled with pests/bugs. The contractor identified the potential issues, agreed to explore and open the walls and discuss the conditions, made sound recommendations for repair and did exactly what was noted in the repair (replaced a load bearing exterior wall, fixed the sill plate, completed the roof, shingles etc. and closed up the walls on the inside with insulation and sheet rock.). The work was timely, well done, the workers were clean as they did the job and kept the rest of the property clean. The manager of the job David Apel was and is an excellent communicator with phone/email/text and photos of processes and progress. I am going to use this company in my own investment endeavors on other properties and projects given the level of finished work, the timing and especially the level of detailed communication."

"I've got a 112 year old hose that is pretty solid, but it had a cracked floor joist and part of the flooring wasn't properly supported. I hired Kristian and his team to install a couple of lally columns to support a carrying beam and sister a couple of floor joists. Many contractors wouldn't even return my call because I wasn't looking to complete a huge remodel job, but Kristian came over, gave me a fair verbal estimate on the spot, and worked with me on timing to complete the project. Not only that, but the solution wasn't overly complicated. The job was straightforward, completed exactly as described in the time described, and there was no scope creep. If I ever have a larger need, they'll certainly be my first call. I would highly recommend K&X construction if you need any services that they offer."

"I had a problem with my garage getting quite a bit of water in rainy weather. William and his employees came as scheduled, did a great job, cleaned up well and completed the project on time and budget. They installed a sub-pump and drainage system and everything came out great. I would recommend them and plan on using them again in the future when I am replacing my driveway."

"Came to finish digging out trench to install footing drains around basement area of house. The guys finished the job in 1 day. So far no leaks into basement."

"installed curtain drain in front of house. Crew went above & beyond removing buried stump to do job right. Timely, nicely regraded worksite."

"They were very hardworking and professional. The driveway came out beautifully. They also put underground drain pipes from two down spouts. This was a great idea that we hadn't previously thought of."

"The reason I first hire them is to look at the boiler to reconnect the pipe so I can get it tested. The plumber came and he told me he does not do that work. They lock you in with the deposit and so you use it or loose it. The work that was done was okay. To reconnect two 1.5" drain pipes for $450.00 is a lot of crap. I would not hire anyone that would ask for a deposit, for it is the games that they play. Use it and they still charge you more for the job."

"Vincent knows the cement business. I learned a lot from him. He replaced old cement floor and driveway. He works hard for his customers even weekends when circumstances dictate. I plan to hire him again to install patio stone when I choose the material and design."