Get matched with top foundation drain installation pros in Roxbury, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"I had this company install my kitchen cabinets they did an excellent job and a finished on time"

"They were very hardworking and professional. The driveway came out beautifully. They also put underground drain pipes from two down spouts. This was a great idea that we hadn't previously thought of."

"Excavation Services installed a new gravel driveway with Belgium block borders. They were extremely professional and proficient. They went above and beyond my expectations. The new driveway is Very Beautiful and Efficient! I highly recommend Excavation Services for any excavation and stone work."

"Rick did an amazing job fixing the crack in my basement foundation. The company is very professional, knowledgeable and affordable. I highly recommend this company to anyone needing waterproofing in their home."

"The reason I first hire them is to look at the boiler to reconnect the pipe so I can get it tested. The plumber came and he told me he does not do that work. They lock you in with the deposit and so you use it or loose it. The work that was done was okay. To reconnect two 1.5" drain pipes for $450.00 is a lot of crap. I would not hire anyone that would ask for a deposit, for it is the games that they play. Use it and they still charge you more for the job."

At Vanguard Plumbing Solutions, we are more than just a plumbing company; we are a team of dedicated professionals committed to providing unparalleled plumbing services to our community in Litchfield, Connecticut. With years of experience under our belts, we have established ourselves as a leading provider of efficient, and reliable, plumbing solutions.\n\nAt Vanguard Plumbing Solutions, we’re here to cover all your plumbing needs, whether you’re at home or running a business. From fixing leaks to keeping your water heater in top shape, our services are tailored to meet your needs. With our expertise and the latest technology, we aim to get the job done efficiently and effectively, so you can get back to what matters most to you.\n

"I hired Nixon to install a microwave. Nixon came in, got to work right away and finished the job promptly. I'd highly recommend him."

"I recently had the pleasure of working with Husky Masonry and Paving for the installation of an asphalt pad in my backyard, and I couldn't be happier with the results! The team was incredibly quick and efficient, completing the job in no time without compromising on quality. Not only did they deliver a fantastic asphalt pad, but they also took the time to clean up thoroughly after the work was done, leaving my yard looking immaculate. The professionalism and politeness of the entire staff were truly impressive—they were friendly, respectful, and answered all my questions with patience. I highly recommend Husky Masonry and Paving to anyone in need of paving services. Their dedication to customer satisfaction and attention to detail make them a top choice! Thank you for a job well done!"