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"Extremely satisfied.  Company was responsive (My initial call to them was on Xmas Day when I noticed the sewer backed up in my back yard).  They called me back immediately and  agreed to send someone to look at it the next day (after ansering some questions, we agreed it was not an emergency) - they came the next day as promised and even called prior to their arrival.  The plumber assessed the situation and took pictures to send back to Larry.  I spoke with him and agreed to have them come back on Monday when the equipment  needed to address would be available (needed an extra long hose and camera set up given the location of the cleanout cup).  Each time dealt with the company (Larry) he would call to let me know status and options.  On the day they came, Larry and his associate were at my home at the time promised.  Spent nearly 3 hours and all is well.  So although a bit pricey, well worth it given the responsiveness and professionalism of the company.  Would highly recommend them for any of your plumbing needs.
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"Completed quickly and very knowledgeable plumber."

"I worked with Jesse to help with a clogged bathtub drain after I tried plunging it myself. I explained over the phone that I was dealing with backflow problems and each time I used the bathroom sink the water would end up back in the tub. Unlike another plumber who said they would need to charge me to snake both the tub and the bathroom sink, Jesse explained it would likely just need to be the sink and there is an issue in the shared drainage pipe. Jesse communicated clearly when he'd arrive and on his availabilites, and helped resolve the issue quickly and cleaned up after himself. He also gave me additional advice on how to manage my drainage issues in the future, and another toilet problem I had. Good guy to work with, and got the job done. Would hire again."

First String Plumbing, Heating & Cooling is built on over four decades of hands-on, master-level experience paired with modern equipment, straightforward pricing and a commitment to serving our neighbors near and far.\n\nWe believe every homeowner in Connecticut and New York deserves a team they can count on whenever they need help. When the lights are at their brightest and all eyes are on us, we will always do what is right and that commitment never fades.

"Quick and efficient. Kind and understanding of our housing cleaning rules."

"Went well. I thought that I might need a new trap or elbow since water was leaking. As it turned out, it was the sprayer that was leaking and not the elbow. The tech did not try to oversell me all new plumbing and I appreciate that."

"Oct. 6 2025 it went quick. I received an estimate of The job first. The work was done correctly. It didn't take long. If I need plumbing service again. I would contact Cassidy plumbing & Heating."

"Cris is not only a great plumber but a great guy!"

"The team from Gallery of Kitchens & Baths gave our bathroom the upgrade it desperately needed. The Salvatori marble vanity and Pittori cabinetry make it feel brand new and incredibly stylish. The craftsmanship, communication, and professionalism throughout the process were outstanding. Kudos to them!"

"Nice job. Very, very satisfied. Had used company before to replace well tank in basement. This after my well pump went a few years before. Thought well tank a bit pricey at the time. But excellent responsiveness and service. Found Olf Faithful here on Angie's list, as plumber did not do well tanks. This time Joe came when pump stopped working. It was replaced a few years back by my plumber, so was surprised it stopped working after a short time. Plumber told me he would be a lot cheaper than well service companies. So Joe pulled up the pump, and told me that the pump was fine!! I think we were both very surprised. The plumber didn't tie down the electric cable appropriately, so it frayed, then finally broke off, resulting in lost power to the pump. I wouldn't have had a clue if I was told the pump needed replacement, so while it cost me to have the cable replaced, it would have cost more with both new cable and pump. So am grateful for company's honesty. The old saying goes here. In the end, had I knew of Old Faithful to install the pump properly, I "might" have paid more initially. But would have never needed a follow-up repair. That old saying rings true. You get what you pay for!!! Very satisfied with professionalism as well as honesty of this company. Would highly recommend."