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"One Star is too much to describe the office's complete lack of accountability and any sense of customer service. 3/6 First service was one time, thorough and required for a part to be ordered. 3/16 installation was scheduled, called in on 3/15 and moved the appointment due to a conflict with being home for a 4-hour window and rescheduled for 3/20. 3/20 no one showed up, called in to the office and they had never put the revised appointment in their calendar. Rebooked for 3/23. 3/23 received a text at 10:47 that they had missed me and I needed to call in to reschedule, aside from using the restroom I had been sitting in the front window of the front of the home working since 8a. Was told that they had called several times and they had already rerouted the technician and would not be coming out at all and the appointment needed to be rescheduled. They call log reflects they called at 10:34, no message or caller ID. and at 10:36 left a message, no caller ID. I called back at 10:48 after receiving the text at which time they told me they had already rerouted the technician and I would need to reschedule for the following week. They were not accommodating, or apologetic that this was now the 2nd day I had taken work off to wait for the replacement part installation. Asked to be transferred to a manger. Left a message. Called again at 1:36pm left another message. 3/24 the manager called back and did not bother to look up the history, was combative, unapologetic and curt. Will now have to take off a 4th day of work to wait for them to come on 3/27 to replace the part, which the technician made very clear, that he was not sure that would even fix the issue. 21 days to replace a part, 4 days of personal time off to have installed."

"It was a good service."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"