A & R Appliances

One Star is too much to describe the office's complete lack of accountability and any sense of customer service. 3/6 First service was one time, thorough and required for a part to be ordered. 3/16 installation was scheduled, called in on 3/15 and moved the appointment due to a conflict with being home for a 4-hour window and rescheduled for 3/20. 3/20 no one showed up, called in to the office and they had never put the revised appointment in their calendar. Rebooked for 3/23. 3/23 received a text at 10:47 that they had missed me and I needed to call in to reschedule, aside from using the restroom I had been sitting in the front window of the front of the home working since 8a. Was told that they had called several times and they had already rerouted the technician and would not be coming out at all and the appointment needed to be rescheduled. They call log reflects they called at 10:34, no message or caller ID. and at 10:36 left a message, no caller ID. I called back at 10:48 after receiving the text at which time they told me they had already rerouted the technician and I would need to reschedule for the following week. They were not accommodating, or apologetic that this was now the 2nd day I had taken work off to wait for the replacement part installation. Asked to be transferred to a manger. Left a message. Called again at 1:36pm left another message. 3/24 the manager called back and did not bother to look up the history, was combative, unapologetic and curt. Will now have to take off a 4th day of work to wait for them to come on 3/27 to replace the part, which the technician made very clear, that he was not sure that would even fix the issue. 21 days to replace a part, 4 days of personal time off to have installed.

It was good. Very professional and courteous. I will recommend them to people to use them.

See above.

When I moved in the house was brand new, and the builder put all the appliances in. Refrigerator, washer, dryer, oven, microwave  all that about 6 different things. So they were covered under manufacturers warranty. I think they got an extended 1 year on top of it because of the builders. I went ahead and paid 1400 bucks to get an extended warranty to 2019. The outfit changed hands about 3 or 4 times, but it has pretty much paid for my extended warranty. They were competent and I was happy with them.

Problems:

1. They were suppose to call 15 minutes before arrival and did not.

2. They said a part needed to be ordered and never ordered the part.  When I asked about status of part they said they found nothing wrong and that the customer wanted this part??      They wrote this part was needed on my invoice and when I try to explain this they were very rude?   Owner/Manager was very rude and told me it does not take a rocket scientist to determine if a refrigerator is working or not when I was trying to explain that ice builds up behind the panel and you can not see it unless you take off the panel.

3.  They hung up on me and told me not to call them back after I told them they were unprofessional and a *******.

4.  I would never use this company again. 

Great ! It was a wonderful experience for the first time in my life .