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"Original pipe slope is minimal so build up and back up has been an issue and it’s very time consuming to clear. Jenri was here on time and immediately went to work. He was exceptionally polite and despite the nature of plumbing kept work space very clean. Clean and put everything back when he was done. VERY HAPPY WITH WORK AND EXTREMELY GRATEFUL!"

"The gas pipe repair was overpriced 770 in my opinion although it was completed without the need to follow up within the day and they did show up as they promised. The leaking riser section pipe was underground only 6 inches and the entire excavation was about 18 in long x 6 in wide x 8 in deep approx, done by hand tool. He spent more time trying to upsell me a full length underground pipe replacement and trenching than talking about the repair at hand. When I toyed with the idea of a new line above ground without the excavation cost, he described the most absurd design of mounting the new line 3 feet off the ground to show me how ugly and indicated that is the regulation, which is not true. The line and certainly touch ground."

"This was a difficult project, owing to the no-cripple-wall construction of my house and the ridiculously tight crawl space - less than a foot in critical spots - plus the maze of beams and ducts. I called six or seven plumbers to come out and bid the work and two of them ran screaming (well, not really, they just told me they needed to work up an estimate 'back at the office' and never called back). One guy swore I'd have to rip out a wall AND the floor to get to the pipe. Mr. Rooter didn't propose anything so dramatic. They just said they'd excavate as needed to make room to move around. So that's what they did. They billed it as a two-day job. They showed up on time, and the work was wrapped up by the third hour of the second day. Because that, I was concerned this job had been overbilled. Their bid had been astronomical, but it was still lower than everyone's except the guy with the lapsed bond. Mr. Rooter had been willing to negotiate and I knocked about $650 off their initial bid. They took another $200 off at the back end because of my concern with overbilling. They didn't have to do that since they had a signed contract in hand, but they were willing to take care of a customer. Thumbs up for that. The work looks solid, as far as this layman can tell. Everything drains as it should and none of the joints leak."

"I was really impressed with Phill's Pluming, from the time I requested a quote through the final installation. Phill responded to my request quickly, and researched the facuet I was looking for. Within the same day I had a quote. He ordered the facuet and it was installed with a couple of days. His employee, Joe was on time, wore a face mask, covered his shoes, made sure my floor was covered, and completed the installation quickly. I was looking for a go to Plummer that I could trust and rely on, and I definitely found one. - Lml, Irvine"

"I am very pleased with the back-yard patio Conrad and his crew installed. Cost was very competitive. Timeline for project was very close to original estimate. Conrad was very helpful in helping us make final design decisions, especially on picking the paver block style and color. He also promptly addressed all of me concerns, even though they were mostly minor. His crew also worked with me to get the final outline of the patio, with many curves. Del Mar Landscaping is definitely on the top of my list for any future landscaping work."

"When my wife and I discovered our home, built in 1953, had aged out of Earthquake Insurance eligibility because it hadn't yet been retrofitted, we immediately went about correcting that issue.
From the first contact of arranging for an estimate, through scheduling the job, to the work team who did the actual work, and the above and beyond efforts of every single member of their company to make sure the city sign off went through, we can honestly say that Alpha Structural ranks as one of the best companies we've ever worked with.
After the Napa Earthquake most retrofit companies were swamped. Alpha Structural was no different. But they handled our bid as if it was THE most important job on their calendar. What was even more impressive was the honest compassion shown by Kyle Tourje (Alpha's Structural Assessor) and Steve Ferguson (our job Supervisor) when I informed them of a standing weekly doctor's appointment I had. Since I needed to be home to supply the crew with power I was now asking them to schedule our job not only around their existing jobs, but around me. They took this in stride like it happened everyday.. Even with their work load and my day restrictions, our job was scheduled in a timely manner. 
When the bid came through I had several (read: lots) of questions. Kyle answered every one in detail and never made me feel foolish for asking any of them. In fact, he was pleased to share his vast knowledge and did so in layman's terms so I could follow along easily.
It was clear early on that Alpha Structural is run on the premise of Customer First. Every appointment made was kept - and on time.  Every call was returned. As well as every text and email. Every member of the work crew was professional, polite and eager to answer the myriad of questions I had regarding the minutia of retrofitting.  They arrived on time, prepared to work.
The job totaled four days. The crew arrived at 7:00am, worked through with only a lunch break as far as I could tell, and when they left for the day, the area around our crawl space entry was so clean, it looked like no one had been there all day.
Steve Ferguson, actively checked on the job's progress and Kyle Tourje stopped by as well to see if things were going all right and wanted to know if I had any questions. This type of personal involvement from top members, who had many jobs in the works, including some rather large ones, floored me. But, both Kyle and Steve let me know in words and actions that Alpha Structural doesn't have any 'small' jobs. Each job is big to the family who hires them. So it's big to them as well.
When the job was done and the work crew gone, Steve Ferguson stopped by, went under our home with his camera, took pictures of the details of the work performed and though all was good, he wanted it perfect. The crew came back for an hour or so to do a bit more. I was very impressed with this extreme attention to the smallest detail.
Now we were ready for the city inspector. But before the city's inspector came, I got a visit from Dick Sullivan, Alpha Structural's surprise inspector. Not even the top echelon of Alpha Structural knows which jobs Dick is going to inspect. He's looking for perfection - and I was pleased, but not surprised when he emerged from under our home saying this job was about as perfect as perfect could get.
I wish I had a good story regarding the city inspector who arrived to sign off on the retrofit, but I don't. The inspector had a nasty attitude and refused to go under the house to inspect the retrofit because he didn't want to get his clothes dirty. He was angry with me for not lining the underneath of our home. He was angry because the contractors weren't there. (they are not required to be and in fact usually aren't). He was upset I didn't have a professional grade flashlight for him and he was less then professional or polite.
The inspector turned on his heels to leave, never having even looked under the house at all, saying he couldn't inspect the job because it wasn't ready. I immediately called Steve who answered (of course) told him briefly what was happening and gave the phone to the Inspector, who was not professional at all, again.
Another appointment for inspection had to be made. This time Steve was not going to allow what had happened to happen again. Though he was swamped with other jobs he and his assistant Aaron.drove to our home and waited the entire time of the 'window' the city gave us. When this same Inspector arrived Steve and Aaron made sure he inspected the retrofit. Of course it was cleared immediately and it was signed off as a job well done.
However, now this inspector wanted to come in our house to make sure our smoke and carbon monoxide alarms were up to 2014 code. He had a city document for me to sign. Well, after the way he treated me, there was no way he was welcome in our home. And while I knew our alarms were up to code when installed, I wasn't aware if the 2014 codes had changed. I told him I wouldn't sign the paper until I had checked this out. The inspector was seething made.
Just how mad I had yet to discover. A few days later, after making sure our smoke and carbon monoxide detectors were up to current code, I signed the paper and Aaron came to our home to pick it up. Saving me a trip. Alpha Structural then faxed everything to this inspector and awaited his sign off.
That wait turned into almost 7 weeks of this inspector refusing to log the job into his computer as done. The office staff at Alpha Structural ended up sending this inspector all the paperwork three times. They left calls and emails. Steve went down to his office at the Department of Building and Safety. I've never experienced a company so committed to their customers. Alpha Structural had done everything right and then some. This delay seemed to be a personal issue the Inspector had with me for not allowing him in our home. (His supervisor will be receiving a strongly worded letter from my wife and me).
As Christmas loomed and offices were shutting down, Kyle and Steve made our sign off by the city their number one priority. They'd had enough of dealing with this particular Inspector and went directly to the three supervisors above him. Finally, it was one of the Supervisors who looked at the paperwork, saw all was filled out properly, and logged the job as cleared by the city. This was December 24!!!! When Kyle and Steve needed to be on other jobs, when they were looking forward to being with their families, they stayed on the city until our job was finished.
Thank you seems very inadequate for amazing efforts of this company on our behalf. The only regret my wife and I have is that Alpha Structural doesn't do the other jobs we have waiting to be performed on our house. If they did, they would be the only company we'd hire.


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"Quick and efficient service. Repair is sprinkler systems."