Get matched with top appliance salespeople in Rocklin, CA

"My front-load washing machine was leaking and my neighbor recommended Zajic. Best decision I made was to have them come out to fix the problem (very old gaskets). Justin M was extremely knowledgeable, fixed the problem and also checked the water pump. Turns out there was about $1 worth of change rattling around in there. Since the washer and dryer are stacked units built into a cabinet, I thought it was going to be major work. Justin M completed the work in less than 1 hour without having to take the machine apart. I highly recommend them."

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"…..Recently, we started the process of interviewing people for our estate sale. The one who stood out the most, was Susanne Burns. When we sat down to interview her, she was prepared with all of her documentation, which included her being licensed, bonded and many recommendations. After evaluating our house, she stated she would takes us on as a new client. Susanne is very upfront and honest. She’s been doing estate sales for over 20+ years and as you get to know her, her expertise comes through. She is willing to work with your needs and even showed up when we had a faulty sensor setting off the burglar alarm. Upon signing her contract, we agreed to a partnership and that everything would now be fifty percent hers. We also agreed to be out of the house for approximately 5 weeks for her to individually research and price each item as well as arrange the house for the sale. At the time, we thought that 5 weeks was a little long and didn’t quite understand why she needed all this time. About a week before the sale, Susanne showed us the website she had for the property and how everything was displayed, with a price tag on every item! Susanne has a huge following and guaranteed a lot of traffic and exposure for the sale. During the sale, she strongly recommended that we did not come by and just let her and her staff do their thing. We put our complete trust in them. We were updated after each day with sales totals. A few days after the three day estate sale, we met with Susanne at the house. As she had stated previously, she verified that the house would be emptied within that week, with all remaining items to be donated to charity and if anything else was left, hauled off in a dumpster. She presented us with a check of the profits and all of the receipts form ever single item sold. Very impressive! Then we were presented with donations slips, and with a breakdown of all the items to be donated. After having a bad experience with an estate sale in the past, I was a little unsure on how this experience was going to turn out. All I can say is to let Susanne take over and do what she does best and you will be very happy with her results! I can’t stop thanking her enough for the whole experience and even my tax person is impressed by her thoroughness! Anthony Madieros"

"The designer/salesman (Dan) was very knowledgeable and helpful. After we made our decisions, we were given a very specific schedule that the various team members stuck to. All were prompt, professional, and did excellent and specialized work. Would highly recommend them and we will someday use them again for our bathrooms."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"The service was great, starting with the initial phone call and all the way through with technicians repairing the oven. The pricing for the visit and labor was reasonable. Unfortunately, the experience was spoiled by dishonest pricing of parts. I was charged $330 for 2 oven igniters (in addition to visit and labor charges). When I asked why they were so expensive, I was told that Viking parts have gone up in price since they were acquired (by Middleby Corp). Later I discovered that the igniters that were installed were not genuine Viking parts, but rather Supco replacement igniters easily available online for $15-20 a piece."

"OVERALL, my husband and I had a horrible experience with RC Willey and we have bought some pretty expensive things a FEW TIMES. my CURRENT problem, they scheduled to pick up their items for today sept 8 between 830-1030am. Ive been sitting here waiting and tracking them on my phone and it is now 1115am. I have not received a courtesy call or a call communicating they will be late or behind schedule. Im wondering why they couldnt at the very least communicate with me and let me know they are late or to reschedule. second problem: it hasnt even been a year.. and the 6 beautiful dining chairs that we bought had a major issue. I was having family over for dinner and in the middle of dinner my chair popped and i dropped down! it was extremely embarrassing. i also weight 160 pounds. i thought it was my weight. turns out my sister who is 145 pounds fell through as well! my entire family then stood up and got off the chairs, for fear in gettin hurt. I call RC Wiley and they schedule for someone to look and inspect the chairs. The inspector said himself "Wow! looks like these are ALL DEFECTIVE! it was only a matter of time before all these springs wouldve given out, so its a good thing youre not sitting on them anymore!" those were the exact words of the inspector - who was really nice. but how unbelievable. RC wiley then says we will have to give you a credit because we no longer sell those chairs BECAUSE they are DEFECTIVE. so instead of getting new chairs, they gave us a credit which does us no good because my husband and I purchased these chairs on sale for 69 dollars. We tried looking for a nice linen chair for 69 and found absolutely nothing around that price. they all were too expensive around 150 and up! After pleading with them, they gave us a refund. I did not appreciate how the salesman who sold us these chairs said he has the same chairs and theres never been a problem. it honestly made me feel like he was saying we were being deceitful or indecent. he also added in that his friends has the same chairs and they had no problem. It made me feel dismissed and that I had something to do with the dang chairs. the same salesman than schedules a pick up for the defective chairs and wanted to charge us a pick up FEE!!! for THEIR DEFECTIVE chairs! i was blown away at their customer service. this was just ONE STORY. 2nd story: we bought a thousand dollar kitchen table, where the paint would chip off, literally just peeled right off when you put a glass down. how does a thousand dollar table do that? we returned and bought it again and again totaling 3 tables- as the men who picked up the table said "oh maybe its just THIS table, like you got a bad one" 3 tables later i was done and finally returned it as all tables had the paint so easily peel right off. if im going to sit at this table for dinner i need a glass of water and so does everyone else. I mean how do you sit down for dinner and have no drinks on the table? 3rd story. we bought a thousand dollar 95 in tv console that is LOP - SIDED. a pen will role right off. i complained and said the delivery guys didnt set it up right bc its lop sided and they hesitantly sent out someone to inspect it. turns out they forgot to put a middle piece in - which STILL did NOT help. the pen still rolls right off. aggravated and past the 14 day return policy (thinking that the guy who they sent out would fix it) my husband and i had to buy flat legs to go under the front of the console table just to make it more even.... after spending 1000 dollars. honestly, take it from us. we have spent thousands of dollars here and every single thing we bought was defective or has a problem. from the kitchen table, to the dining chairs, to the console table. we will never buy something from RC willey again. In addition, I feel so violated and taken advantaged of in a way, to be asked to pay a pick up fee for THEIR DEFECTIVE chairs that couldve hurt us. If i or my mom had actually fallen through the chair at dinner???? and your asking me to pay a delivery fee? the chairs are their problem. not mine. we bought the chairs in good faith that the chair would be good. then it turns out its defective and RC willey needs it back in order to give a refund - so youre going to ask me to pay to give it back when its defective and your mistake? At the bottom of each chair ALL the springs popped out. we were sitting ducks about to fall through at any time. the inspector was shocked there was no backing or frame or bar to hold a person. He literally said the only thing that is holding you up is foam and staples because all the wire springs have popped out. Then again for the salesman to say "well i have these chairs and ive never had an issue so...." Do NOT buy form RC willey. -My pick up guy is late, with no communication that they were behind schedule. -the salesman wanted us to pay a pick up fee for their mistake and defective products that they WANT BACK. -every single item we bought has a problem or is defective my husband did tell the salesman that it does not make sense that they sold us a defective product, and that it couldve hurt us if we fell through, that we would have to pay the pick up fee. although the salesman was trying to get us to pay the fee, he finally and hesitantly agreed for us to not pay. please be careful purchasing anything from here. Id understand having a problem with one item. but not 6 chairs, 3 kitchen dining tables, and a 95 in console table. i wasnt going to write a review but after all thats happened and now the pick up is late with no communication about them being behind schedule? that is not professional at all. Communication is owed at the very minimum especially if its your mistake on the time. this is my honest opinion and review. heres a picture of what the bottom of the chairs looked like. mind you, we have NO kids, NO pets and we only sit at the table a FEW TIMES A WEEK."