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Lowe's

Carpet Sales and Installation, Flooring, Hardware & Home Improvement Stores,

Services we offer

Tools, appliance, outdoor & indoor furniture, building supplies.

Reviews
4.654 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
17%
3
4%
2
2%
1
4%

Filter reviews by service

Showing 1-25 of 54 reviews
Paul D.
Apr 2017
5.0
Hardware & Home Improvement Stores, Buying Services + 1 more
Yes, I recommend this pro
$25
They always have a variety and seem to be healthy plants. I have had good luck with them. For the most part, they are all doing well.

Paul D.
Apr 2017
5.0
Hardware & Home Improvement Stores, Buying Services + 1 more
Yes, I recommend this pro
I don't ever have a problem. Everybody is always pretty helpful. You can usually find somebody to ask questions. As far as the paint department, they have always helped me figure out the right paint and mix the colors.

Paul D.
Apr 2017
5.0
Buying Services, Carpet Cleaning
Yes, I recommend this pro
I didn't have any problems.

DELORES R.
Jan 2017
4.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
.

James H.
Apr 2014
5.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
$37
I like that they are convenient; it is located close to my home. The employees are generally very helpful once we can find someone. Their price is pretty good.

Doni B.
Mar 2014
5.0
Appliance Repair
Yes, I recommend this pro
$2,300
I notice the cycles take a lot longer. The installation was great. They were on-time, took our old units and the metal tray away. They were as nice as they could be. The sales process was also fine.

Jim S.
Sep 2013
1.0
Carpet Sales and Installation
I would not recommend them to anyone. I don't think they wanted to do a job on a manufactured home, but never said so.

Tonya W.
Jul 2013
4.0
Carpet Sales and Installation
Yes, I recommend this pro
I did not see them when they gave a quote. I did not converse with them. I just got a quote from them. They did not provide any service. They were fine.

Kathy L.
Jun 2013
4.0
Carpet Sales and Installation
Yes, I recommend this pro
$3,000
They did a good job installing our carpet and I love Lowe's but I think they gave me the wrong color. In the past, we've had services done with Lowe's and we were happy with it. Their installers are very good. The only thing I am questioning right now is if they gave me the right color.

Janice D.
Apr 2013
5.0
Carpet Sales and Installation
Yes, I recommend this pro
$1,000
Everything went well, the person who had installed it did a really god job.

MASON B.
Jan 2013
5.0
Appliance Sale
Yes, I recommend this pro
$1,170
Found a nice Samsung side-by-side at Lowes for $1,349, they matched my internet find of $1080, plus gave me 10% military discount. When delivered it had two pinhole dings so they gave me the option that they would bring a new one or knock off another 20%. I took the 20% since was hardly noticeable. They also brought it out and installed for free. Very courteous and friendly people all around. You can't beat their 4 yr extended warranty for only $119 (total 5 years), so I purchased that too.

Debora G. W.
Dec 2012
5.0
Hardware & Home Improvement Stores, Window Treatment Service
Yes, I recommend this pro
$200
I needed vertical blinds for my kitchen sliding door -- they provided the perfect ones! I also needed door handles to replace the old worn out ones in my house, again, I got just what I wanted at the right price. Thanks Lowes!

Gilbert L.
Dec 2012
5.0
Hardware & Home Improvement Stores, Appliance Sale
Yes, I recommend this pro
$935
Extremely well. Based on a number of experiences I will continue to use Lowe's exclusively for any new appliance or accessory that I purchase. As a simple example, although I paid more for the installation, approximately $125 vs maybe $50 to $60 elsewhere, I had the work done by a professional instead of the truck driver. I have had only excellent professional service that was infinitely superior to any experiences I've had with the truck driver doing the work.

Gwen K.
Nov 2012
5.0
Plumbing
Yes, I recommend this pro
$800
They were on time and did a good job with no mess When we did have a minor problem that came up, they came right out to fix it. We are very happy with them.

STEVE K.
Nov 2012
4.0
Carpet Sales and Installation
Yes, I recommend this pro
The service turned out fine.

Steven T.
Sep 2012
4.0
Carpet Sales and Installation, Flooring + 1 more
Yes, I recommend this pro
$7,000
They were great. I had a real issue because my old floor had to be removed since it was old parquet and it was a huge job that ended up being much more time intensive than I anticipated. It also ended up costing more but I was able to work out a fair deal with them all the way around. It was an overall good experience with them.

Deborah M J.
May 2012
5.0
Carpet Sales and Installation
Yes, I recommend this pro
$500
They were pretty effective while performing the job. I would use them again in the future.

Marvin N.
May 2012
4.0
Hardware & Home Improvement Stores
Yes, I recommend this pro
I also have used them a couple of times to send people out to do things on my house and they have been fine. They have always been good and I have not had any problems with them. The staff is good and there is not much difference between them and Home Depot in the time it takes them to wait on you. I will use them again in the future.

Cheryl N.
Apr 2012
5.0
Appliance Repair
Yes, I recommend this pro
$1,800
The delivery was made earlier than their estimate which was fine with me. They hauled the old appliances away. I chose to have my handyman install the appliances as his cost was less expensive.

Carl D.
Apr 2012
5.0
Window Service
Yes, I recommend this pro
$2,500
It was an excellent experience. Everything was excellent. They were very prompt. The project was neat tidy and went off with less cost than they originally bid. I would tell others to use them because they were first rate. The installer was very courteous and a nice guy. The whole experience was top notch with us. We had lots of bids before and lot of them came in and did a lot higher. Some were ridiculously high and untruthful to us. One of them was worst. Lowes came in with the right price with a good product and did it very quickly. We highly recommend them.

Jonathan H.
Feb 2012
5.0
Carpet Sales and Installation
Yes, I recommend this pro
$2,100
.It was awesome. The installation was very professional. They were well educated and understood flooring very well.

Ken W.
Jan 2012
2.0
Flooring
$1,800
Sales was terrible. There were 3-4 people sitting around when we got there (there was one customer sitting with one of them). We had to ask for help. They had to debate with each other. "Do you want me to do it?" "We'll, I can help them if you want me to..." As one of them stood to help us another guy came pretty much out of nowhere to offer to help. As it turned out it was the installer. The INSTALLER sold us the flooring and Glen gave us his card as we were leaving. I can't remember how many times we had to call or stop in. We had one phone call returned (by Jerome). I think Jerome was 1 for 1 in returning calls. Glen was -0- for several (0 for 4, 0 for 5, 0 for 6, I don't remember). If we hadn't met the installer, we wouldn't have been so persistent. Jerome was helpful. Glen wasn't. After the install, I had a conversation with Glen and told him it would be very difficult for us to deal with the flooring department at Lowes. He told me that would be fine. It's my understanding that there are only 2 salespeople there; Glen and Jerome. My advise would be to stay away totally - because if Jerome isn't available, you're stuck with Glen. He's not a young man so you would expect him to know better. If he hasn't learned how to respect and eal with people by now, he never will. Again, it wasn't just one or 2 instances. It was EVERY time (4-6?) I asked him to call me back. We didn't have 4-6 issues, but I had to call him or stop in 2-3 times each. Every step of the process, with the exception of the installation was a problem; Getting an estimate, understanding the estimate, paying and scheduling, etc.... Note: I gave D's for punctuality and professionalism ONLY because I I had the pleasure of communicating with 2-3 employees besides Glen. I would like to give Glen a D-, but can't. It's not like he just had a bad day or 2. He had at least 3-4.

Carl D.
Dec 2011
5.0
Window Service
Yes, I recommend this pro
I got a spectacular price and their process is extremely well thought out. We went into the store; picked out the windows we wanted then someone came out to measure. They dropped their prices 3 times during deliberations. They have a good selection of windows and their process seemed the most well thought out and streamlined from all the other competitors we talked to. They were very prompt, professional and I will use them again in the future.

ALEXIS L.
Dec 2011
4.0
Appliance Sale, Appliance Repair
Yes, I recommend this pro
$1,200
They always have been great. It still works great. They were great. They usually sub-contract the work to someone else, but they were also great. I never had any complaints. I didn't have to wait.

Sheila C.
Sep 2011
4.0
Carpet Sales and Installation, Flooring + 2 more
Yes, I recommend this pro
$40,000
First to mention, we were very happy with two of the sales people, Paul Chavez in Flooring, and Lisa Pugmire in Kitchens. Lisa planned out a beautiful kitchen for us, one that is getting all kinds of compliments, so thanks to her for her design sense! I could never have done that myself. She also worked to find us the best deals and discounts she could, so kept our costs down. Also, over the course of the project we became well-acquainted with Adrianna in Installation, and she was very helpful to us during some difficulties.

I was unaware of how much hands-on project managing I would be doing when we decided to go with Lowe's and work with their subcontractors. I think if we had been doing any ONE of these projects, perhaps it would have not felt so overwhelming, but we worked with several different groups, plus I had a private contractor who was painting the entire house and installing new baseboard, as well, so it was difficult coordinating all of that--- and getting all the contractors to and quot;play nicelyand quot; with each other. Now I know! Not that I wouldn't go this route again, but I would know what I needed to do from the get-go!

If I could rate Communication I would give them a D. It just didn't flow. So often I would talk to one person about something and then the next time it came up no one knew anything about it. As we were paying up front for everything and planning the tear-out of the old flooring, appliances, toilets, kitchen cabinets, we were reassured that they would haul off all the old stuff, since we had no way to do it ourselves. For some reason that became a huge sticking point with one of the contractors and caused us all a lot of grief. Thanks to the gals in Install and our insistence, the local Lowe's finally came out on a Sunday morning and drug away all the mountains of debris that had been left by the flooring and toilet installation.

Again, regarding communication, some of the subs didn't seem to have gotten all the details regarding the job and the time-sensitive issues, such as the fact that we needed to get as much of the tile in pronto so we could move in, but that the kitchen tile couldn't be laid until after the kitchen was done, which might be weeks in the future. Somehow that didn't seem to get through to the contractor or his workers, even though I myself explained that to the owner of the company as well as several the guys who were there doing the work, even stopped the tiler as he was beginning to put tile in the old kitchen before it had been demo'd and he said he hadn't been told about leaving that until the new kitchen was in. Then we had real difficulty a few days later when they refused to do the grout on the done part, company owner saying he was planning to wait until the kitchen was done. I again had to reiterate that that would not be possible, since our lease was up and we were moving IN the next Saturday, and we could hardly do that on floors that were tiled but not grouted. Long story short(er), we were unable to work with this guy and ended up getting a new contractor midstream to finish the tile, as things went downhill from there.

HOWEVER, on the good side: Ben, the kitchen installer, was excellent. He went above and beyond to make sure everything was just right and was very available to answer any questions. The granite installer was great. And the guy who laid the carpet did fine. Appliances were delivered on time on the designated day; actually all the deliveries from Lowe's were on time or early. I love that Lowe's gives a military discount that made prices much better for us. And I felt really bad having to talk to Adrianna and others in Install daily for awhile there when we hit an impasse with the tile guy. Our grief became their grief, I'm afraid, but they were always pleasant and patient.

So, as you can see, it didn't go perfectly smoothly, but it was mainly just that first tile guy (who I will NOT use again, ever). The second guy who came and finished the tile was super. I was very happy with everything else.
Showing 1-25 of 54

Licensing

State Contractor License Requirements

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FAQ

Lowe's is currently rated 4.6 overall out of 5.
Monday: 6:00 AM - 10:00 AM Tuesday: 6:00 AM - 10:00 AM Wednesday: 6:00 AM - 10:00 AM Thursday: 6:00 AM - 10:00 AM Friday: 6:00 AM - 10:00 AM Saturday: 6:00 AM - 10:00 AM Sunday: 7:00 AM - 8:00 AM
No, Lowe's does not offer free project estimates.
No, Lowe's does not offer eco-friendly accreditations.
No, Lowe's does not offer a senior discount.
No, Lowe's does not offer emergency services.
No, Lowe's does not offer warranties.
Lowe's offers the following services: Tools, appliance, outdoor & indoor furniture, building supplies.

Contact Information

8369 Power Inn Rd, Elk Grove, CA 95624

Service Hours

Sunday:7:00 AM - 8:00 AM
Monday:6:00 AM - 10:00 AM
Tuesday:6:00 AM - 10:00 AM
Wednesday:6:00 AM - 10:00 AM
Thursday:6:00 AM - 10:00 AM
Friday:6:00 AM - 10:00 AM
Saturday:6:00 AM - 10:00 AM
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