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Recent Pool Installers Reviews in Rocklin

• Pool Contractor

  5.0

  Dealt with a reputable pool contractor. My swimming pool installation went flawlessly and couldn't be happier with the service I received. Thank god for the referral I got.

  Joe T.
• Geremia Pools & Landscaping

  5.0

  Dee Geremia came out several times with pool plans for us to look at. Each time we had her make changes to the plan as the pool evolved. We were offered a fair price which we accepted. We are under contract for a pool and are waiting for excavation work to start. Dee was always prompt about making changes and always showed up on time. She is very professional and knowledgeable, always pleasant, friendly, and has a lot of patience. Geremia has an excellent reputation and we are sure we'll be happy with the poolshow more

  Ramon L.
• Adams Pool Specialties

  5.0

  First of all, their customer service is outstanding. From the moment their sales person contacted us, we were dealing with a highly, highly professional organization. I received about three different quotes on this job, and each of the other two did nothing but speak negatively about their competition and negatively about the job that we had already done maybe five years ago. We tried Adams Pool. He came out and he understood that his job was to get my spa redone going forward rather than some of the old things that were wrong with my spa. He was just very, very professional. Then, their followup, there's a lady named Barbara Hall from customer service, and I knew every day what to expect that day from them. We ran into a period of heavy rains while this job was getting started and going. They maybe scheduled to be out here today, but they were anticipating rain and I got a call in the morning and said "it looks like we're gonna have rain so we won't be out today." Everyday, I got a call telling me what to expect. After the job was finished, I had what I thought might weaken the spa. They sent out person after person after person to come and search and research and never tried to walk away from it and say "look, it's not our problem, it's somebody else' problem." They took ownership of the job from the get-go till I finally said to them, "no, I think the problem I've got is not something that's your responsibility." Outstanding organization, it's not just one person, from the sales person to the technician to the guy that did the job, just professional people. I even said to them that I hoped I never needed to that again, but if I ever did, they would certainly be the people I would call. I have actually asked for quotes on a couple other projects from them as wellshow more

  KAREN B.
• Burkett's Pool Plastering Inc

  5.0

  Burkett's removed the old cracked asbestos kool-deck surrounding the pool, poured a completely new pool deck, removed a spa wall, put in new channel drains, pressure tested existing plumbing, replaced old 3 way valves at pump location, replaced old pool light, and refinished the pool with a beautiful new pebble finish along with new tile at the water line. Work was done on time at budget. Communication with me was very good, no surprises. I was out of town for the pool start-up so they coordinated with my regular pool service folks. Had one issue with the way a pool timer was rewired which caused a timer failure. Burkett's replaced the timer at no charge to me. Overall I was very pleased and I love the poolshow more

  Jeff H.
• Generation Pool Plastering Inc

  5.0

  I had hired another pool company and had to terminate them for substandard work; No other companies would touch the job. Burketts did not want to be bothered cleaning up someone else's mess, and I guess I don't blame them-. Finally, I called Valentino the owner of Generation Pool Plastering and he bailed me out.. His crew did an excellent job, good quality work, punctual,and helpful in every way. They were a pleasure to work with; they finished the job when they said they would and worked together with other contractors to make things go smoothly. A big thank you to Val and his crew I will definitely use them again and wholeheartedly recommend them to Angies List membersshow more

  William T.
• CENTURY POOLS

  5.0

  It's a small family owned business. The people that you meet with to talk about the quote are the ones you will be dealing with throughout the process. They went above and beyond our expectations and really put in the effort to get things right. If there was one thing they needed to work on it's communication. There were times in the process where we could have bee a little better informed as to what was happening when. But in the end, our pool turned out beautifully and 2 weeks before scheduledshow more

  Michael P.
• Erik Johnson Tile

  5.0

  Last October 2011 we broke ground building our first pool. We decided to build it ourselves and contract out all the pieces of the project. My husband met with and collected at least 3 bids from every subcontractor for our job, and after a careful selection process, we decided to hire Erik Johnson Tile for our rock and tile work. We were confident in our decision and have never looked back since! Our project was broken down into three different stages – tile around the pool first, our large rock waterfall and then our stacked three river rock around the perimeter of our pool and spa. Each stage brought a different crew, and they were all equally brilliant! The workmanship was beautiful, down to every last detail – pebbles inserted into the mortar in the cracks of the waterfall to give it a natural look to handpicked slabs of rock for our step to our spa. Erik was onsite at each stage of the project to ensure we got what we wanted. And Susan, his assistant in the office, was more than accommodating and a joy to work with! We couldn’t be happier! Thanks to the whole crew for helping turn our backyard into a dreamshow more

  Rene H.
• Courage Pools Inc

  5.0

  It went great, all things considered. We spoke with several companies, most of them from Angie's List, and got bids from three. Courage was right in the pricing ballpark with the others, but seemed much more open and amenable to our ideas and feedback than the others. He (Jim, the owner) drew up plans and submitted a bid, then backed off while we continued the bidding process - no pressure, no ultimatums, just an eventual expiration date for the bid. We liked the fact that we were speaking with the owner during this part of the process who is and quot;in the fieldand quot; every day at his projects instead a salesperson, and thus someone who was familiar with all aspects of what he was talking about firsthand. We decided on him because he seemed honest, his price was competitive, he offers a lifetime warranty on the pool shell, and he had great recommendations; some people on our street have had him build more than one pool for them as they've relocated around the area - that alone says volumes - and and quot;Courage pooland quot; was cited several times as a selling point for homes when we were looking for a house 18 months or so ago, the only pool builder I saw listed by name in this way. Once we decided on Courage and signed the contract, which clearly spelled out exactly what was to be included and how much each installment payment on the project would be, detailed planning and the and quot;approval danceand quot; with our HOA began shortly thereafter. Our HOA is pretty strict about their rules and the process mandated for their approval process. Courage had done several pools in our development already though, so he was familiar with the requirements. We knew where we wanted the pumps and other equipment to be installed already (in a side yard), and we had a hole in the back yard dug by the previous owner as a starting point for the main part of the pool. But we still needed a design for the pool, and Jim had submitted a proposal that we had tweaked some as part of his bid. We liked the main idea but had Jim work with our landscape designer on some of the aesthetics of the pool with regard to tying into the plan for the rest of the back yard, as we were having the whole yard finished at once. Jim supplied all of the necessary drawings and samples needed to fulfill our HOA's requirements for the approval process with no complaints and no problems. In a few weeks we were approved and it was time for construction to begin. Jim took care of all the permitting necessary for construction as part of his package. He subs out all of the work but keeps a very short leash on his subs; he's very picky, and they know that going in and are on their and quot;best behaviorand quot; as a result. They were very professional and someone was on site working on an aspect of the pool almost every day, at least until we got to the point where we were ready for the deck around the pool to be poured. Excavation (not much as a benefit of starting with a big hole in the yard), plumbing, and the gunite shell were all done quickly - within 3 or 4 weeks. Then, as this phase was being completed at the end of August, we entered the part of the process where the owner has to keep watering the gunite; three times a day for the first week, one time per day afterward until plastering the pool - this is not particular to Courage, but I mention it for those that haven't ever built a pool because it gets tedious pretty quickly. Next we switched focus to our landscaper for a while. Since we were having everything - and I do mean everything - done in one fell swoop in the back yard the landscaper needed to do his own trenching and put in drainage and irrigation next. Courage coordinated very well with the landscaper, and vice versa, to ensure that each knew what the other was doing and when so that when one finished the other could subsequently come in and start their next phase of work. This communication was extremely important, and very well executed. However, it was inevitable that we lost a little momentum during switches between Courage and landscaper as one would commit their crews elsewhere while the other worked on our yard, so sometimes there was a lag of a few days or even a week when we switched from one to the other. When the landscaper had finished with their underground work and regraded everything, we switched back to Courage for a bit to tile the pool and construct a 5' high moss rock waterfall. We selected tile for the waterline of the pool from the company that does tile work for Courage, and they came out soon after to complete that work. Courage had worked with the landscaper to coordinate a single purchase of moss rock from the same source so that the rocks used in our waterfall would match those that the landscaper used in some rock walls elsewhere in the yard, another example of excellent coordination by Courage. We then switched focus to our landscaper again to do the concrete decking and coping around the pool, along with the rest of the concrete in our yard. We did four pours in all, but began with the decking and coping around the pool in the first two pours so that we could enable Courage to finish the pool once the decking was complete while the landscaper worked elsewhere in parallel. It took a couple of weeks to complete the decking and coping and let it dry sufficiently, and again we lost a little momentum with Courage at this point. At this point we were probably 10 weeks into this whole project since the pool work began. Courage came back in and had the electrical and plumbing work completed, installing our pumps and lights and spa heater. Then they put step tiles in and repaired tiles around the edge of the pool that were damaged during waterfall and deck/coping construction - the tile guys made it a point to say that Courage was very strict about requiring them to do step tiles at the very end to ensure they weren't damaged by wear during pool construction. Finally, by about week 12 or a little later, it was time for plastering and the end of the and quot;water the guniteand quot; phase for us. Plastering was over quickly - we got a pebble finish - as they plastered one day, then acid-washed the plaster and filled the pool the next day. They came back to test some of the equipment and correct a couple of issues once the pool was filled, including some corrections to the waterfall to ensure that water flowed over it in the intended manner. Once the waterfall was finalized they sealed it to prevent leakage - it's just rocks and mortar - where we didn't want water to flow. Courage also included a start-up service as part of their package. This included a startup kit to brush the pool and test chemical balance with. After plastering we had to brush the pool twice per day for the first week, then continue brushing once per day until the company providing the startup service said it was OK to quit; this continued about 2.5 weeks altogether. The company providing the start-up service balanced the chemicals in the pool for the first couple of weeks, tested all of the aspects of the pool equipment and worked with Courage to iron out any kinks, and then spent 3 hours one morning showing us how to do the chemical balancing on our own and how to use the various pool equipment, program the remote, etc. And then we were done! All in all it was a pretty smooth ride. Jim's office manager, Jessica, was our point of contact during most of the process and was awesome to work with - always courteous, always cheery, never fazed by anything at all. She always told us when we had an inspection due by the city (as part of the permitting process) and when we had to take some action (meet the inspector, install door alarms on doors that led to the pool, when the landscaper had to have fences/gates up with self-closing hinges and latches, when we had a payment coming up, etc). Courage was very flexible about making changes to the plan along the way too, although obviously there are deadlines in this regard depending on what kind of changes you want and whether they're possible given the phase of construction. The process wasn't perfect - no project of this size will be. Issues that we had included a surprise choice by the tile company for our spa spillway into the pool (corrected at no cost), the guys forming the shell working from Jim's original pool plan instead of our landscaper's plan when forming the sides of the pool adjacent to deck steps (landscaper adjusted to this on the fly with the decking), ordering the wrong lights (corrected at no cost and one day delay), some of the spa plumbing being crossed between pumps and spa (corrected at no cost), and a surprising 1and quot; wide black plastic border between pool tile and coping. On the water stop, which is there to prevent gaps from forming between decking and pool as the concrete shifts, we were not told that it would be there or given a choice in color - this was really done by the landscaper, but the result looked like a huge black crack all the way around the edge of the pool. This was unacceptable to us and we wanted to cut the 1and quot; border of the water stop off to leave just the thin edge showing of the part that goes between concrete and gunite/tile to minimize the appearance (the water stop is shaped like a sideways and quot;Tand quot; with the top of the T being the 1and quot; part that shows). Courage solved this for us by suggesting we paint the water stop to match the pool coping - problem solved, and the water stop is still there to do its job. This could have been a very stressful experience, especially doing it in conjunction with the landscaping, but Courage made it relatively painless. They were eager to work with us to ensure our happiness all the way through the process and with the finished product. Their commitment to quality and to customer satisfaction is obvious. I'm not sure I'd want to go through the process of building a pool again, but if I did Courage would be the first company I'd callshow more

  Steve B.
• Premier Pools & Spas - Sacramento

  5.0

  Our representative (Kori) contacted us, designed and coordinated the installation of our pool, and was always responsive to our inquiries. They were flexible to our changes along the way and we are extremely happy with the results. The project was finished within the time lines provided (a few days shy of the six weeks) and the company was careful to keep us informed along the way. There were a couple of "fixes" and they were quick to make the adjustments. The only criticism was when the pool was finished we had to wait 5 long days for someone to program and set-up the equipment so we could use the spa! As I watch our neighbors struggle to get their dirt removed after more than two weeks, I am inspired to write this review and strongly recommend Premier Pools. They clearly have the expertise and organization to get the job done quickly and efficientlyshow more

  Kathy G.
• DAVIS HOME TRENDS

  5.0

  This review is for Doughboy pool sales only. They do not install, although they can refer you to qualified installers. Both Paula and Ralph helped us through the purchase process of a 28' round Doughboy pool to be sunk half way into the ground. Both were very knowledgeable, gave helpful hints and recommendations, and any answers they didn't know off hand they got within minutes. It is clear they have been doing this for quite some time and they know what they're doing. We are very happy with the material purchase experience. FYI... You'll need a water truck service if not using your own water and an excavator (the pool installer has recommendations for both). You'll also need to hire out your own decking or concrete company for surrounding deck/patio. If you're sinking the pool into the ground and surrounding with concrete you'll need a concrete vendor or contractor to at least provide the slurry and, if you're not a do-it-yourselfer, do the work. This is not easy to find, and according to the installer contractors generally don't do a good job of it unless you have another project for them to do at the same time - like a patio. I highly recommend Davis Home Trends. They are very service oriented and knowledgeable. Been in business a long time as well which speaks volumes for their service. Great peopleshow more

  Christine C.