Please note, that I do everything possible not to ever write negative feedback, but this company may be on defense, most likely it's the way they are reacting when they have been caught? 1-I have used Zajic Appliance for past 5 years, because of Angie's list of recommended places. 2-At one point I questioned why I am paying for the same part being replaced again, but the only response was another bad board. 3- On 8/25/2017 I called them again, because my JennAir was not cooling. The same technician came by, briefly examined the unit and showed me the old relay, and installed a new relay switch which he fetched from his van. This job took him 15 minutes, and the cold box was working but not cooling to it's potential. I was told that I might need a new refrigerator or replace the compressor if started making funny noises, which it did stop working within 30 minutes after he left. 4- I called the technician, they called me back and they told me that there wasn't else they could do, except buy a new refrigerator, or pay about $800-900 for a new compressor, but it could be more, as this type of work requires the refrigerator to be removed from the house in order to install the compressor. 5- I shared my concern with my best friend who is an engineer that designs surgical operating equipment. He took a quick peak, and the first comment was, that I take a look at the back of the refrigerator, and how filthy and impacted with dust, and that the air filter was also clogged. "Why didn't the appliance person ask you to vacuum or at least advise you to keep it clean?", he asked. It never occurred to me, as I fully trusted Zajic. 6- My friend unplugged the relay switch and he showed me that it was definitely not new, but I told him that this was installed a few days ago. I was very upset when he told me this ,and I took pictures and emailed them to the Zajic (which are attached). And, I also posted Zajic's comment below for your own eyes to see. I am quite upset with them. When I called them, they told me that anything with a red dot is new part. They "offered" to give me a refund only for the relay switch, but not without a struggle. See, comments below from Zajic, and please note that they were not at all nice about refunding me the money, which I don't expect to get back since I did write them a check, but I do hope future customers read this, because they certainly deserve to know what I went through. On Sep 1, 2017, at 4:51 PM, (Zajic's Appliance response below) Rick, We/Gary didn't install a used part. Whether its faulty or not is to be determined. Your asking us to take your word for it without verification. For all we know, your friend may have damaged the relay removing it. It's not a money issue at this point, rather the principal that your accusing our company of wrongdoing. For any possible further refund, and return visit is needed. (my response) Really, how dare you? You have serviced my refrigerator for the last four years and replaced the same parts twice at times within a year and now you think I deliberately may have altered the parts? Even worse, did I mention that Gary never even mentioned to advise me to vacuum all the dust, because he never has. I will give you two options: 1- you provide a full refund 2-if no refund, I will certainly report you and give you the feedback you deserve. Rick Sent from my iPhone