Zajic Appliance Sales & Service

My front-load washing machine was leaking and my neighbor recommended Zajic. Best decision I made was to have them come out to fix the problem (very old gaskets). Justin M was extremely knowledgeable, fixed the problem and also checked the water pump. Turns out there was about $1 worth of change rattling around in there. Since the washer and dryer are stacked units built into a cabinet, I thought it was going to be major work. Justin M completed the work in less than 1 hour without having to take the machine apart. I highly recommend them.

It went great. The repairman was on time and fixed the problem with in 15 minutes.

He brought the parts he needed and fixed it in about 15 minutes.

GREAT! The repair was super fast. I previousy used Zajic for another dishwasher and that's why I called them again. Well worth it.

You sent over the wrong kind of business. They don't do the repairs I needed. They were very nice but wrong industry.

I had them come and fix a washer. The problem was the cold water was not flowing in at a normal rate. The repairman concluded that the supply hose was clogged and tried to clean it, but it didn't do anything. I'm not mad that they couldn't fix it but I actually think the problem is the panel or sensor, not the hose, because on very rare occasions the cold water does flow in at the normal rate. The man also said the water is coming in at 70% the rate, but actually it's more like 5% the normal flow. I feel like someone else could actually repair it. The hot water supply works fine. FYI I paid $99 for them to check out the washer. The repairman was professional and they were pleasant to work with. I'm just not convinced that their conclusion was correct.

did not use this company

I was really happy with them. They did a very good job.

Very well; I called for service & a technician appeared within an hour of my calling; I was very impressed. Technician, Brian, was very neat & polite, got right to work. Couldn't find anything wrong with my refrigerator (thank heavens!) so I was charged only for a service call. He did examine both fans, pumps, etc. Turned out it was our own carelessness that caused the problem in the first place. I would definitely call Zajic again.

He was amazing. Very patient and thorough.

Initial service call, had to order new motor, 2 days later they were back to install and finish repairs. New motor was expensive, initial service call was included with the return call to install new parts and service the dryer. Total costs including parts and service work $345.00 with Angies List 10% discount

very well, and professional

They were conscientious, but they missed the mark several times. It took about a month to get it repaired and many repeated visits for them to ultimately diagnose what was wrong and replace parts. They did ultimately fix it. Since I am retired it was not a big issue, but for someone that is working it is. They don't really let you know when they will show up until that morning. And you can't really work around that if you are working.

Please note, that I do everything possible not to ever write negative feedback, but this company may be on defense, most likely it's the way they are reacting when they have been caught? 1-I have used Zajic Appliance for past 5 years, because of Angie's list of recommended places. 2-At one point I questioned why I am paying for the same part being replaced again, but the only response was another bad board. 3- On 8/25/2017 I called them again, because my JennAir was not cooling. The same technician came by, briefly examined the unit and showed me the old relay, and installed a new relay switch which he fetched from his van. This job took him 15 minutes, and the cold box was working but not cooling to it's potential. I was told that I might need a new refrigerator or replace the compressor if started making funny noises, which it did stop working within 30 minutes after he left. 4- I called the technician, they called me back and they told me that there wasn't else they could do, except buy a new refrigerator, or pay about $800-900 for a new compressor, but it could be more, as this type of work requires the refrigerator to be removed from the house in order to install the compressor. 5- I shared my concern with my best friend who is an engineer that designs surgical operating equipment. He took a quick peak, and the first comment was, that I take a look at the back of the refrigerator, and how filthy and impacted with dust, and that the air filter was also clogged. "Why didn't the appliance person ask you to vacuum or at least advise you to keep it clean?", he asked. It never occurred to me, as I fully trusted Zajic. 6- My friend unplugged the relay switch and he showed me that it was definitely not new, but I told him that this was installed a few days ago. I was very upset when he told me this ,and I took pictures and emailed them to the Zajic (which are attached). And, I also posted Zajic's comment below for your own eyes to see. I am quite upset with them. When I called them, they told me that anything with a red dot is new part. They "offered" to give me a refund only for the relay switch, but not without a struggle. See, comments below from Zajic, and please note that they were not at all nice about refunding me the money, which I don't expect to get back since I did write them a check, but I do hope future customers read this, because they certainly deserve to know what I went through. On Sep 1, 2017, at 4:51 PM, (Zajic's Appliance response below) Rick, We/Gary didn't install a used part. Whether its faulty or not is to be determined. Your asking us to take your word for it without verification. For all we know, your friend may have damaged the relay removing it. It's not a money issue at this point, rather the principal that your accusing our company of wrongdoing. For any possible further refund, and return visit is needed. (my response) Really, how dare you? You have serviced my refrigerator for the last four years and replaced the same parts twice at times within a year and now you think I deliberately may have altered the parts? Even worse, did I mention that Gary never even mentioned to advise me to vacuum all the dust, because he never has. I will give you two options: 1- you provide a full refund 2-if no refund, I will certainly report you and give you the feedback you deserve. Rick Sent from my iPhone

Had a appointment on Monday a.m. They called on Tuesday a.m. said tech was in my area and could do it today. Tech came over and installed new valve. Tech gave me a amount and time it would take. Repair went great.

The technician came out and diagnosed the problem, ordered the part and installed it 2 days later. Everything is functioning properly again.

Very good experience. I’ve used them for years. I’ve bought a refrigerator, several dishwashers and a stove. There was no cost. They didn’t find anything wrong with it, it was probably user error.

Frozen fill tube and didn't have a fix. Suggested turning unit off to unfreeze tube. Turned off unit, removed frozen items, left freezer door open for 6 hours and fill tube unfroze. Probably fill hose will refreeze because poor design and not using much ice in colder months. Maybe emptying ice bin occasionally in winter so the fill tube will be used more often will keep it from freezing.

Machine was unrepairable.

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Bryan was very knowledgeable about the problem. Had it fixed in no time and cost less than the over the phone estimate. We will call them again if we have problems with anything they are versed in.

They have been very good.  The repair didn't work so they are coming back.  It is an on-going process, but they have been attentive in trying to solve the problem.

Very well. The technician was clear and professional. He identified the problem and quoted a price. Because he did not have the part with him he said it would be ordered and I would be called to set up an installation date. That all happened in a very efficient and satisfactory way.

Repair was taken care of quickly and on time.

He explained some things to me about my machine that I did not know--so there was actually nothing wrong with it.