"Scheduling was a little challenging as they seem to be busy but it was worth the wait.  I love my new, awesome, fire and ice fireplace.
It provides all of the heat while looking amazing and cool.  It really updated an old, kinda neglected fireplace.  Wish I had done it years ago!
The technician was early and efficient.  Communication went well and he tidied up after he was done.  Even through the heavy, filthy, old gas logs away.


"

"The plumber spent a lot of time just trying to figure out the source of the hidden leak. He had a lot of patience. The quality of work was good as was the price. I would definitely hire them again."

"Perfect! I called Western Rooter the AM my disposal went out. They were at the house the same day, at the time they stated they would arrive. The work was done efficiently and professionally and completed within an hour. I have called on Western Rooter for many years for various plumbing needs (clogged drains, replace water-heater, replace main water line, etc.) and have always had great, timely service at reasonable $$$."

"Rubin at Empire Plumbing not only cleared my drain but offered an explanation of how to prevent future problems. I called him late the day before the repair and he showed up early the next morning to fit my job into his already busy day. I appreciate his knowledge and efficiency in getting my job done."

"Arrived on time, cleared the drain, cleaned up the worksite. The scheduler and plumber were very friendly. Price was good, value was great. Will definitely use them again."

"

Rooter came promptly.

Did the needed work quickly.

Then told my property manager that we need to remove and replace an old and deteriorated sewer pipe at total cost of $2563.When I questioned this further, he provided an estimate and explained that the pipe was old and deteriorated and needed to be replaced.

I then spoke with our regular plumber.  He reviewed the situation and concluded that while YES the pipe is old and will not last forever, NO we should NOT replace the pipe based on one backup during the four years we've owned the property and can probably wait for years before replacement is needed.  Further, Mr. Rooter did not follow the common practice of sending a camera down the system to fully examine for problems before recommending a high cost repair. 

That's the bad news.  NOW THE GOOD NEWS.  When I complained, the owner promptly called me and politely asked what went wrong.  He wanted to make sure he understood every detail of the interaqction and he acknowledged that his employee made an error in pushing as firmly as he did for the repair.  He apologized and said he'd be more careful about outlining options in the future.  He DIDN'T ask me to change my review.  Simply offered to do better next time.

My revised opinion.  This guy is for real.  He probably won't be my first choice next time, but I would go back to him for minor repairs or for a second quote on a big job.  So don't take it on faith if they say you need an expensive repair and do ask to speak with the boss in detail. 

"

"Water heater went out on a Sunday and called Bill Metzger Plumbing around 6:30 expecting to leave a message. Surprisingly Bill answered the phone, I explained the problem and said he would send a technician out Monday morning. It appeared to be the gas valve. The water heater was 10 years old. Got 2 options, replace the entire water heater or just the gas valve. The water heater replacement was about $3000 and the gas valve about $700. No high pressure to replace the water heater. Decided the replace the gas valve after talking with the technician and Bill. Technician came out Tuesday morning and replaced the gas valve. Now plenty of hot water. The final invoice was $ 200 less than the estimate. Victor the technician was very professional. Knew what he was doing. I would highly recommend Bill Metzger plumbing for all you plumbing needs"

"I had a great experience with a drain cleaning service at my home in Los Alamitos. Our main line was backing up, and they were able to get someone out the same day. Our technician Brandon was professional, knowledgeable, and took the time to explain what was causing the blockage and how he was going to fix it. He thoroughly cleaned the drain and made sure everything was flowing perfectly before leaving. You can tell he really cares about doing the job right. I appreciate the honest service, fair pricing, and quick response. I would definitely recommend Brandon to anyone in Los Alamitos who needs reliable drain cleaning service!"

"Had a tankless installed. Great work. Not cheap. Would hire again for projects that you'd like done correctly the first time."

"Alan came out same day within couple of hours to clear a clogged bathtub drain. Worked on it for some time, went above and beyond to get it drained but no luck' House is 50 + years old with cast iron pipes so I was not surprised when he said ones under the tub needed to be replaced. Had been giving us trouble for several years and had been getting worse. He wrote a proposal and said he could do the next day as it was too late to start that day. James the owner showed up early next morning and went over what needed to be done. Gave a fair price and Alan showed up hr or so later and got started. Worked all day bless his heart. Got drain running smoothly. It's been about 2 weeks and all still going great. Have had a number of plumbing jobs done in the past by different companies but James Degennaro was by far the best. Both he and Alan were great and professional and did great work and clean up. .Would absolutely hire again and recommend . So glad I found them. Will need more pipes replaced in future so will be keeping them in the phone book. Patricia C. in Garden Grove, Ca."