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"Our technician Henry was efficient and careful; our carpets look and smell like new!"

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I called Drakes for an estimate on two small wool area rugs.  Scott gave me an estimate that was very competitive and he was most gracious in spite of the small size of the job.  As it turned out we decided to have a few more small area rugs cleaned at the same time.  Scott is very knowledgeable and most willing to explain the process and answer questions.

He picked up, cleaned and delivered the rugs promptly.  The rugs looked great.  There was a stubborn stain that couldn't be removed but was greatly improved.

Scott also provided information about rug pads, provided me with swatches and even gave me a leftover piece of padding.  He is patient and generous with his time in spite of a very busy schedule.  We are delighted to have a carpet cleaning professional we know we can count on for all future jobs.

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"The job was more than we expected. All the spots were gone. The carpets smelled great and now the carpet in the rooms look new. Could not have asked for a better job.
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"My carpets had stains and were super dirty and I thought maybe it's time I get new wall-to-wall carpet. But thought I'd give Moe a shot at cleaning them. I told him they were in pretty bad condition. He came over today and frankly I'm surprised and so happy at how they turned out. Amazingly clean."

"They were a great company, great prices, does great job on cleaning carpets."

"George is the man. He consistently gets me great carpets at a great price, is friendly, punctual, professional, and does a fantastic job. You don't need anyone else to do your carpet. I've used several outfits in the past, and I've had the best, most reliable experience with Carpet Time. Highly, highly recommend.
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"when I called GTS Future Cleaning Services to clean my carpets I was not sure how the results would turn out. My carpets were worn and needed to be replaced. I gave them a shot and could not be happier with the results! My cream carpets were sparkling when the technician left my home. One of the best parts of the service is how fast your carpets dry! Highly recommend GTS Future Cleaning Services!"

"We had two wool oriental rugs cleaned. The work was done and the rugs look as good as new. Service was very good and work was done in a timely manner."

"The Good:
   COMMUNICATION:  Serj was quick to call me and set up an appt. He quickly sent a contract. His communication was clear. The guys came when they said they would. There were problems with the sloppiness of the work and Serj sent a member of his team out to fix them later.

The Bad:
   POOR JUDGMENT:  They put the carpet roll on the street in front of my neighbor's house which is right next to the car gate entrance of the neighborhood. I told the guys to use my driveway to cut the carpet, but they didn't. 5 hours later, it was still in front of my neighbor's house and I had to drag it away from there myself.
   SLOPPY:  The job took longer than I think they estimated. The guys were here almost 12 hours and by then end they were just trying to be fast and get out. This made them sloppy. They hacked many of my newly painted baseboards with the metal tool used to tuck in the carpet. There is also a gap that can fit my fingers between the carpet and many of the baseboards. The seams in most rooms were very visible. They didn't even tuck the carpet in on all sides of most steps on the staircase.

Conclusion:
    Communication is really important. The team is not as detailed as I think they should be, but they are willing to fix the problems if you point them out. Serj wants to do a good job.
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"I think I pay too much for this carpet"