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Water Softeners questions, answered by experts

The primary difference between a water softener and a water filter lies in what they remove from the water. A water softener is designed to remove hard minerals like calcium and magnesium. In contrast, a water filter has a broader effect, removing various contaminants above a certain size, which can include bacteria and other impurities.

To decide which you need, consider your goal. If you want to eliminate hard minerals, choose a softener. If you want to remove a wide range of contaminants, a filter is the better option. Filters are also generally less expensive to install. Depending on your water supply, you may need to install both for comprehensive treatment.

Replacing a water softener costs $200 to $6,000, depending on the capacity of the water softener, the type of water softener, and the amount of people living in your home. An ion exchange water softener is the most common type and costs $500 to $3,000. Water distillers, which cost $1,200 to $4,000, and dual-tank models, which cost $1,000 to $5,000, are definitely pricey, but they offer more filtration or capacity, respectively.

Experts recommend that you put two to four bags of potassium chloride in your water softener every month. This amount depends on how much is in the bag (40 pounds is most common) and what your water softener manufacturer recommends. For more specific advice, talk to a water softener pro in your area and read the manual that came with your system.

Some shower water softeners are effective, but this isn’t always the case. Most shower filters only filter out chlorine, not hard minerals like calcium. Other shower filters can't handle the demand in homes with very hard water. It's also important to change the filters on your shower filters. Failure to regularly swap out old filters will make the filter ineffective over time. 

Selecting the right system depends on testing your water to understand the contaminants present and considering your household's water usage and specific needs, such as removing specific contaminants.

The Webster, WI homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.